 dslx_nick
join:2011-12-24
Chatsworth, CA
kudos:11
1 edit | DSL Extreme This certainly sounds like an unusual situation. I wouldn't say that you 'did it incorrectly' at all; it sounds like the representative taking the initial order may have mistakenly recorded it as a normal (non-dryloop) line while you cancelled the voice line with Verizon, and then some half a year later Verizon finally got around to physically disconnecting the phone line. If you'd care to IM me your information, I'll make sure to have a supervisor review the situation and get back to you on this.
Update: Sorry, I misread part of that; it took Verizon a full year and a half to disconnect the physical lines. Someone in your neighborhood recently requested another line with Verizon, and since their records showed your phone line as being completely disconnected, they just disconnected the lines from your house's circuit and moved them over to their new customer. I do see that a manager tried to reach you earlier and left a message; I'll have one get a hold of you now. |
