US Cable Support > OptimumOnline > [OOL] frequent DCC instances

[OOL] frequent DCC instances

DCC's are designed to load balance docsis 2.0 modems between the different channels, moving modems with heavy usage to lower utilized channels. So they would occur when your are using a lot of bandwidth and the channel you are using is seeing high utilization. If you are getting a lot of DCCs the best advice is to attempt to get a docsis 3.0 modem, they do not do a dynamic channel change since they use several channels at once.
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Warning, If you post nonsense and use misinformation and are here to argue based on those methods, you will be put on ignore.

reply to momcat1
i had d3 modem but upstream only 1 channel, it still change randomly between 22.5Mhz and 32.5Mhz if i remember corretly, sometimes can be few times within an hour, will lag for 1 or 2 seconds when playing game, sometimes none in few days, i won't noticed it when not playing game.

i just moved, using an old modem, down 639Mhz, up 29Mhz, no DCC
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まゆゆ

reply to momcat1
I don't know how I'm supposed to try to get a D3 modem. I donn't have Boost and the last time I traded out the modem, they looked lik I had six heads when I asked them about it. Had to take what they had.
Most of the times when I see this activity is not when more han one computer is even on.

reply to TheWiseGuy
IGMP

»www.cisco.com/en/US/docs/ios/cab···p_lb.pdf

I guess I will feed the troll.

You are not feeding a troll. You are admitting that there is an issue that is affecting consumers with their services. I take my hat off to you. There are subscribers that have DOCSIS 2.0 modems and subscribers that have DOCSIS 3.0 modems. Should everyone with DOCSIS 2.0 modem demand a DOCSIS 3.0 modem? That is my question to you?

As can be seen by your post I was feeding the troll. Here I go doing it again.

Most Docsis 2.0 modems work fine, DCC is meant to be seamless. Certainly if someone is a heavy user and their modem is doing DCC often there may be problems. Unless you are a heavy user AND you see interruptions when you are using a lot of bandwidth a docsis 2.0 modem is fine. I have a docsis 2.0 modem and have only had one DCC interruption and I have been doing a lot of downloading recently. I have no intention of changing modems unless I see interruptions.
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Warning, If you post nonsense and use misinformation and are here to argue based on those methods, you will be put on ignore.

That is a good rebuttal. It is also a good diversion away from the direct question? Unless you are a heavy user or when you are using a lot of bandwidth. There are other issues also involved, not just that.
Some people stated they tried to get a D3 modem.
Copy quote from
momcat1
I don't know how I'm supposed to try to get a D3 modem. I donn't have Boost and the last time I traded out the modem, they looked lik I had six heads when I asked them about it. Had to take what they had.
Most of the times when I see this activity is not when more han one computer is even on.

Momcat1 tried to exchange modems {AS EXAMPLE}
So then there is a limit of bandwidth usage with a Docsis 2.0 modems?

reply to momcat1

Thanks for confirming the direction of the issue. Exactly what I thought.

Time to call out the stormtroopers, again!

reply to momcat1
In case any of you are interested, we are now entering the third week of 'you have plenty of signal' nonsense. We don't even go through the queue - there is one contact I go to - a supervisor. he is the one who rewired our location completely 3 years ago from the pole into the house. It worked well in the beginning. But as I told him last time after he finished, 'you'll be back'. Cause every time one of them gets things working properly, it only lasts 2-3 years and then the problems start again. Last time the problem was finally fixed when they found a bad tap on the street, very close to my line.
The configuration is pretty flawless - a 4 way split on the side of the house, then 4 straight runs inside, with no other splits, amps or anything that might interfere. Just cable to the device, whether a box or a modem. In the meantime, we're seeing dropouts on all 3 services. I have several modem logs I have pdf'ed, that show repeated T-3 outages over short periods of time. I have repeated channel changes, sometimes every 2 minutes for up to 9 hours at a clip. I can also state that although some of these time periods are when you'd expect them to be - in prime time, a large portion were at all times of day and night.

While I did ask initially about the modem, it is not the sole cause of the problem. I was just trying to get 2 services working better.

When the first tech came out, he called me and all he wanted to do was check inside connections. There are none! He also asked me why I had such an old modem. That was what they just gave me at the end of December when I brought back the fried modem. I knew the model was roughly 12 years old, but I had no choice.

Right now all my husband wants to do is cancel everything. He has a point. Why are we spending upwards of $175 a month for service that doesn't work. Much as I hate Verizon as a company, I do wonder if they could do better. Unfortunately that is not a choice, since they are not available here. My only other choices are Frontier, who would charge me upwards of $80 for plain phone service, with a DSL connection for another $15 that, at best would be 1/20th of the speeds I'm supposed to be getting from Cablevision. And with Frontier the only TV service I could get is satellite, which I've already been told by a Dish rep can't be done because of the number of and location of trees on my neighbor's property. No, they can't be taken down. Maybe I'll live long enough for the trees to die, but I doubt it.

I'm sorry to take so much space here, and understand if you don't want to read it. I'm tired of fighting with Cablevision. I'm tired of throwing away large amounts of money to get substandard service. I'm tired of having arguments in my house that have no way to be resolved.

reply to momcat1
Mm momcat1, why not cancel (if your not under a contract) and get the new service under a different name or, go to a different ISP for a month and then switch back so you get the lower price and faster speeds. As I understand they do have the triple play which should come out to around ~100+ taxes (and depending on the amount of television sets you have in the house). This should save you some money and get you the upgraded modem as well as better speeds. I may be totally incorrect and you may already be on that plan or I might have misunderstood the problem.

reply to momcat1
momcat1: I assume you've gone through the Direct forum to no avail? This is the point where you email Wilt Hildenbrand (Cablevision) for help - with your entire story, as the field organization is clearly failing you (and forget about the cell center having any leverage there).

Someone here had posted his email address here before, it should be easy to find (I don't remember).

He hangs in the Yahoo! group. You can track him down over there.

reply to momcat1
Personally, I'd go for a D3 modem. Worth a shot. No more DCCs.

Get boost+, have them send you the modem, and then cancel boost+.
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NOTHING justifies terrorism. We don't negotiate with terrorists. Those that support terrorists are terrorists.

reply to cablewizzard
Yes, it's Wilt's local contact i am working with.

reply to momcat1
I had issues on one modem under load but not the other (one BOOL flaw free, one OOL). I actually have 2 lines coming in from the street to my house, so I swapped the lines. Pretty good litmus test right there. Same thing. OOL Direct forum said no known issues, call 611 for appointment if issues persist into next day. Did so.

Tech came, plugged in and activated a DOCSIS 3 modem (I'm on old Boost 30/5), explained I didn't have issues on the BOOL modem because it was DOCSIS 3 and went on more than one channel downstream which prevented the drop of the entire connection. Sure enough, no issues since, full speeds.

If you're having issues under heavy load and only heavy load I'd call 611 and mention it. Mention that OV drops too when this happens (if that is indeed the case), I believe that ups the priority for them.