US Cable Support > Charter Internet/TV > DOCSIS 3.0 modem for Charter?

DOCSIS 3.0 modem for Charter?

The Ubee modem is Charter's standard offering. It's just a device to terminate the cable signal, noting more...nothing less. It does exactly what it needs to do.

Just make sure your firewall, if you're using one, is up to the task to support 100mbps.

reply to ucitydude
I have a Zoom 5341 modem that just had a firmware upgrade pushed out to it and is now officially supported by Charter.

Don't have a clue as to where you come up with Surf Boards being so extremely underwhelming in performance and prone to fail?

I still have 3 real old ones here that work perfectly. A 3100, 4100 and a 5100.

@DaSneaky1D
"Just make sure your firewall, if you're using one, is up to the task to support 100mbps"

Now, there's a line I haven't ever heard before!! You mean people still use software firewalls anyway?
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reply to ucitydude
Actually, Charter corporate said they got rid of the Ubee and the Cisco DPC3010 DOCSIS 3 is the standard offering for modem now. This modem has 8 channels for downstream and 4 for upstream. Using the 100 mbps plan, it utilizes 4 channels down and 1 up.

This modem has 8 channels for downstream and 4 for upstream.

don't y'all know that days coming real soon?

reply to cork1958
No, I mean a firewall/router... I don't consider a Linksys, Netgear, D-Link type "router" a router. They're firewalls.

reply to minimeme

reply to ucitydude
We had Ultra60 with the 6120 with no issues whatsoever. Still have the 6120 now.

reply to ucitydude
Most of my customers who own their own modems use Motorola or Zoom.
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reply to ucitydude
Thanks all,

Does Charter push firmware to modems they do not supply or lease as well? Is this something that is easily done upon request or is it quite a tussle with tech support, especially if it's not a Charter supplied modem?

So far I have
@cork1958 : Zoom 5341 modem needs firmware upate
@Zappa2000 : Zoom 5341J model supports 8x4 cj - I can't find this online either
@Charteruser: Cisco DPC3010 is the official modem - can't find it online
@howardfine: 6120 works fine with Utra60 - but Ultra100?
@nunya: Motorola and Zoom work fine - which models?

Since I will own the modem, I don't mind additional expense for reliability, in addition to performance. I don't have much time to negotiate returns and try 2-4 modems before I find one that works perfect. The firmware issue adds an additional layer of ambiguity, unless it was blessed by Charter. I have NO knowledge of networking and 99.9% of my interaction with the cable modem is restarting it when there is no internet.

I just got off the phone with a Charter rep who would sell me a Charter approved modem for 99.99, but declined to commit to a brand (I did not ask him for the model number). I would rather be in control of selecting the make.

@cork1958 I went through 5 Surfboards with Time Warner in one summer since they all kept dropping signal or rebooting. Finally, a technician gave me an older (white) model and said this was the one they used as a backup, themselves. That finally worked fine. He told me I was having extraordinarily bad luck, but most customers had a Surfboard replaced every 18 months or so with another reconditioned/refurbed one that TWC leases.

reply to CharterUser

reply to ucitydude2

reply to ucitydude2

reply to ucitydude2
Before you get the 100 mbps plan get the 12 or 10 mbps plan. But by a docsis 3.0 modem(6120 is what I use). See what speeds you get. I'm almost sure you will not even think of getting the 100 plan cause your speed is going to be around 80-120+ mbps dl. and 3-5 mbps up. PLUS by your modem from walmart or target and you have 90 days to return no questions asked. When you get the modem do not call charter and register the mac address just simply connect it and you will be directed to charters page for new modem installation and just fill out all the info. I have the 10 mbps and 1 mbps plan but my speed ranges from 80-220 dl and 3-5 upload. And all this without having docsis 3.0 support in my area according to charter. Try it out hope it works for you too.

That didn't work for me - had to call tech support and give mac id to register the new modem.

reply to ucitydude2
My son-in-law recently upgraded and Charter supplied the Ubee modem. He is still evaluating the service before purchasing his own. My suggestion is you could do the same - rent the modem for a few weeks and then purchase a modem after you are settled. Better than rushing into a product that you haven't been able to sufficiently research.

reply to ucitydude2