US Cable Support > RCN > [Speed] Increase letter - LeHigh Valley

[Speed] Increase letter - LeHigh Valley

I already have 25mbps internet. Is my bill still going to go up ?

Everyone's bill is going up. I posted about this a few weeks ago. Someone from here contacted me and I was on the phone for about 30 mins with someone from the Retention department. They noted that I've been with the company since 1988 and still couldn't do anything for me.

Another thing that maybe someone can comment on. A friend of mine recently had a tech out to hook him up to internet and phone as we had signed up for a triple play. And the tech noted that there have been layoffs at RCN, and a rumor that it is being sold. I've heard that rumor before. But maybe that's something behind some of the changes.

reply to tigrzeye
Our goal at RCN is to provide excellent programming and service with great value. Unfortunately, RCN has incurred increased programming costs from providers. To assure the best product offerings and highest level of service to our customers, we found it necessary to pass on a portion of this cost to our customers.

To be upfront about this increase and the additional value customers would receive from higher internet speeds, and to ensure customers would see this communication, we felt it was best to include it with the monthly invoice. As stated prior, the driving force behind the customer increase was the increased costs to provide service.

We are happy to report that we brought the call centers back to the United States which actually means that we having been hiring over the last several months, approximately 200 new employees.

Emilie

reply to tigrzeye
After taking a look at my latest invoice, the costs for me are simply getting out of hand.

Bill for November: $243.17
Bill for December: $262.68
Bill for January: $276.82

And other than the Internet speed increase, which I never asked for, that's for absolutely no change in service! I've also spent time on the phone with billing, and they were unable to lower my bill as well. These latest increases are just too much at once, for too little in return. It's been a long, long time since RCN has added any new HD programming of value. QVC and HSN definitely don't count, because in all likelihood they are the ones paying RCN for carriage.

I think the worst part is that I feel like I've been lied to, as the letter announcing the increase stated that my bill would only be going up by $11/month. $11 and $33 are pretty far apart.

On the bright side, I recently spoke to the manager for my apartment building, and FiOS is indeed being installed here soon. I've been a loyal customer of RCN for a long time, but it might be time to shop around :-(

If you want to PM the name on your account, I can take a look and see if there is anything I can do for you.

Emilie

reply to rcncares

reply to rcncares
I live in DC and noticed a rate increase with my January bill. I've been a RCN cable customer for approximately 8 years. For the past couple of years the price outweighed the service but the increase was the last straw. I called and asked what could be done about reducing my bill and was told nothing could be done. I told them I would cancel the service and still nothing could be done. I cancelled the service and two days later received an email from a RCN sales rep stating my importance as a long time customer and his willingness to work with me so I would stay. Unfortunately, too little, too late. I've already acquired service from a RCN competitor at a much better rate.

It seems that they would prefer losing a customer to retaining one at a lower rate. I've returned my equipment and am now waiting for the inevitable run around.

reply to tigrzeye

Re: [Speed] Increase letter - LeHigh Valley

reply to tigrzeye
Call and speak with someone in the cancelation dept. Threaten to cancel. They should be able to offer you some sort of credit for 6-12 months. Rinse and repeat.
--
Insanity is living in a state of illusion.

reply to tigrzeye
Yeah, customer retention has clearly become far less important in recent months. Maybe they figure that the outrageous price increases will make up for lost customers.

reply to tigrzeye
At least those of you in areas outside of the Lehigh Valley aren't getting squeezed on your bills. We in the Lehigh Valley are paying double for many of the same services you have. Just take a look at what the 50Mbs internet package costs in the LV versus everywhere else. I have been with RCN for more than nine years but the first chance I get I will leave them. Right now, however, we have very few options for quality high speed internet so I am stuck where I am.

reply to tigrzeye
I have to agree with many in this thread, especially the whole LV customer thing. I've been a RCN customer for over 10 yrs and have become use to the fact that I would have to call every yr to get better prices. Frankly, it's becoming greatly annoying now seeing as my bill just jumped $15/month just 3 months after getting my bundle cost into a comfort zone, payment wise. I've seen this before and I'm willing to bet I'll right back to where I was cost wise a yr ago after a few months of cost increases. To top it off, I'm paying MORE for 25Mb internet than what new subscribers get 50Mb for in other markets for 3 yrs. FIOS can't come soon enough. We need the competition here, but I'm sure Verizon is no better.
--
»www.pregamelobby.com

reply to tigrzeye
In New York the price increased by $10 in December. In February speed was increased from 15 to 25.

reply to tigrzeye
I just noticed in my Jan-Feb bill that I am now being charged ($3.95/mo) for the one digital converter (the little one) that we've had since they required them. I thought your first one was free--I wasn't being charged as recently as my Dec-Jan bill.

Was this mentioned in the price increase letter as well? (Don't have it handy...)

There is no credit listed for the converter...in fact, I have no credits section at all (except for the prior month's payment).