4 edits | Anyone know what could meant by other circuit problem Background:
I have had Uverse for a year now. Last June, I had a bout of retrains, with many service calls not able to fix the problem. At that time, during those service calls, field techs tried things even when things did not test bad (like changing my port at the VRAD, changing my cooper run between my phone pedestal and house, etc.) Finally one changed my RG and for about six months, I thought that fixed it but the problem is back now, but not as bad (instead of a few times a day, as it was in June, just a few times a week now.) I contacted UverseCare about the recurrence. UverseCare arrange a service call and requested about five things be changed that usually fix a problem like I am having but the field tech would not do them (the field tech told me that the changes were not warranted.)
Current situation & question:
The problem is still with me so I contacted UverseCare again to see if UverseCare could get cooperation from field tech people to do what UverseCare recommended. Here is the latest response:
"I'm sorry to see that the retrains have returned. I have been working with the managers in the field however this is a highly unusual situation. Last week on 1/25 I was able to identify something that could be the source of what is causing the retrains. The trick is that this issue is not on your circuit and the circuit that it is on is not live. This is likely what has prevented us from getting clear visibility of the issue. I have sent my findings to an associate who can make a manual ticket for the other circuit. They are not in the office today but will likely return tomorrow."
This sounds promising, if they pinpoint the problem. But what does he mean by a different circuit?
Would it be something as simple as a bridge tap? Or a whole different system?
Anyone know what the other circuit might mean? |
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 CanezoidWe are the Corps
join:2001-02-16
Powder Springs, GA
 ·AT&T U-Verse
| Not really sure what that could mean, unless it has something do internally w/ your BAN account # being mixed up w/ something or someone else. The explanation is vauge at best.
As far as bridge tap issue, that would seem to me something that would've have already been addressed by Network CRT's on previous visits being that you've had a "chronic" situation.
Any issues w/ AM radio in your area ? |
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| said by Canezoid:Any issues w/ AM radio in your area ?
Yes actually there is. On FM too. For example, some FM stations, if I get near my radios, I hear static. On some AM stations, it is the opposite; if I move away from the radio, I get some static. I also noticed that the radio in my car will broadcast static when I pull into my garage and sometimes far away stations. For example, with my car radio tuned to AM 1110 listening to a broadcast of a Houston station (I am in Houston), it will get a faint broadcast of the Dallas 1110 AM station when I pull into my garage. Also, a radio I use in a room above my garage while get that faint Dallas 1110 AM. Now this faint Dallas station broadcast is weather dependent - I do not hear it all the time, mainly on cloudy, overcast days. But I never hear it away from my House, and mainly just around my garage. (Note, the back of my garage is where my NID or whatever it is called, is.)
Is the above a coincidence or does it indicate something? (Note: I no longer have Real Time Uverse on my PC, but when I did, the broadcast chart looked fine and did not show any typical radio inference holes in it. ) |
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| reply to nine9s2
The tech replied to me, after I asked what he meant. Here is part of the answer:
It's not a bridge tap or lateral, but it is some form of metallic fault that could have power being applied to it intermittently. I have a friend that is going to cut a manual ticket on your account for an outside technician that should not need access to the residence. Since this is such a strange issue there is a good chance that a field tech will not see an issue. If the technician contacts you, tell them that the only place to see the issue is in the modem itself>>>>>
I cut off the rest of the quote which had IDs etc. (basically, this tech is going to walk the outside tech through it.) |
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| reply to nine9s2
From the latest (see post above this one), I guess it could be a dead bug or lizard or something??
From 2000-2006 I had ISDN at the same residence. It worked great but around my third year, I had a similar problem. The ISDN would intermittently cut off and be off for 10, 20 30 minutes to an hour, losing sync to the central office. This lasted for a month or two, with many service calls. Finally the problem was fixed. A few weeks later, after the problem was fixed, I was jogging and saw an AT&T (SW Bell at the time) tech was servicing my neighborhood's remote terminal. I started talking with him, and it turned out that he was the person who fixed my ISDN problem. He said after several prior calls of changing my card and port etc., he finally found the problem. A lizard had died behind all the cards, with its body touching a couple of ports (all the ports I had been on) and was causing random shorts I guess. |
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| Re: Anyone know what could meant by other circuit problem If that is correct, why do people always say to contact UverseCare@att.com here either via that email address, which I did, or via the AT&T Direct forum here? It is in all the FAQ. Is that not a correct path to take?
Sorry if I sound as if I am arguing, I am just trying to understand if that is incorrect advise. |
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