| [HSI] Anyone get a phone call or letter about going over cap I am curious if anyone here has ever officially been notified from Charter via phone or letter that they have gone over there cap and have been issued their first or second warning?
I am on Plus and have 250GB cap. I normally do 100-175GB a month but this month I have done 366GB and was wondering what are the odds of me getting notified of "strike 1"?
Lastly, dont caps reset on the 1st of month and NOT the bill cycle? |
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zed261Premium
join:2011-11-11
Cleveland, TN | first yes its the first of the month they reset
and second depends on area but even if they do warn you you need to go over 3 times in 6 months |
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 BF69Premium
join:2004-07-28
Camden, TN | said by zed261:first yes its the first of the month they reset
and second depends on area but even if they do warn you you need to go over 3 times in 6 months
CharterGeorge told me on Charter's messageboard that it's 3 consecutive months. |
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| Employee who called me last month-forgot his name-told me it's a rolling six month period. If I cross 500 gigs any two months out of the next five, I get cut off for six months.
Therein lies my frustration with all this. Ask different employees and get that many different answers. Not to mention there's no online meter so you have to call/chat with a CSR to find out about your usage - and then take their word for it. |
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| reply to njt462
I think you have to be over by 3x or more. I only got a call for going over the 250GB cap when I hit nearly 900GB one month. |
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| reply to njt462
I have never gotten a letter or call, but what I have found out, is that its based on an area by area basis. Im on the ultra 100 plan, and I used close to 2 TB in january, and they have not said a word. |
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Flak
join:2002-07-31
Milwaukee, WI | I go well over my cap every month. And have since charter initiated the caps. I was wondering about the supposed overage calls that people say they get. So I called my local supervisor who put me in touch with Charter's Abuse center. According to them, you won't get a call, you get a letter. The letter gives you information on usage and a number to call for information. And they say they have not sent out any letters for cap overages. |
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JTY
join:2004-05-29
Ellensburg, WA | reply to njt462
I've gone over every month I've had service, and never a letter or call. |
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| said by JTY:I've gone over every month I've had service, and never a letter or call.
same |
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BF69Premium
join:2004-07-28
Camden, TN | reply to Flak
said by Flak:And they say they have not sent out any letters for cap overages.
maybe not in your area but there have been people that have stated that they not only gotten letters but they have been cut off. |
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| So far not a peep from Charter regarding January's usage of 366GB.  |
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