| Upgrading to 6Mbps with Velcom Here are my line stats from my modem:
So I put a ticket in to have my profile raised to 6mbps. This is what they said:
said by Velcom Rep :Bell has already upgraded everyone's profile to 6mbit.
Looks like your line can only handle a maximum rate of 5056 kbps ~5mbit therefore it wasn't switched .
We apologies for any inconveniences this might have caused you. I then replied saying that my line is fine, according to what I've read online my SNR and Line Attenuation is 'Outstanding'
This is what they replied:
said by Velcom Rep :Bell may haven't raised your speed due to signal power. It's only 4 dB. This means that with higher speeds you may have an unstable sync and thus, frequent disconnects. That's why they probably didn't put you on a faster profile.
However, we can open a trouble ticket with Bell so they could test your line. But for that we need a security deposit first. According to Bell this is to avoid faulty dispatches when for instance the issue is on the customers side, e.g. faulty modem, bad inside wiring etc. So if you are sure that it's fine on your end we could proceed with a ticket. If there are no issues on your end, your profile will be raised and you'll be refunded.
Kind Regards, So I'm not really sure what to do. Just a couple questions before I go through with this deposit. Is there any way to tell what my Signal power is? Is that the "POWER" on my line stats from my modem?
Also, Im still on an unlimited plan with Velcom. If I do finally get upgraded to 6mbps does that mean they will also drop my bandwidth to 400GB, or will I keep my unlimited status? If they drop me then I'll stop right here since it wont be worth it for only 1Mbps extra |
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 HiVoltPremium
join:2000-12-28
Toronto, ON
kudos:12 | That's BS. Your line can handle it just fine. Perhaps the line is mapped incorrectly. Show Velcom your line stats, and tell them to stuff the deposit and get bell to upgrade your line as per tariff.
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GO LEAFS GO! |
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| Ya I gave them a link to my stats and said that they dont even have to come to my house to change my profile. I asked them to just raise it, if there are problems, which there wont be, we can check the line then. This is what they replied:
said by Velcom Rep :Faulty dispatch implies not only the dispatch itself but also some (remote) work if done on Bell's side. If it's OK on your end, you'll get increased speeds for free. Unfortunately, this is the procedure that we cannot walk around.
Kind Regards,
Im just afraid I pay the deposit, then Bell lies and says my line cant handle it just because they dont want to increase it. Then Im screwed. |
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| reply to ThaDraGun6
I just noticed on my bill I got today they have already changed my account information. Price was increased by $5 (not a big deal)
But it also says: 6.0 - 400GB
So, Im not unlimited anymore 
Don't have 6.0 either! |
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HiVoltPremium
join:2000-12-28
Toronto, ON
kudos:12 Reviews:
 ·TekSavvy DSL
 ·TekSavvy Cable
| reply to ThaDraGun6
said by ThaDraGun6:Im just afraid I pay the deposit, then Bell lies and says my line cant handle it just because they dont want to increase it. Then Im screwed.
You're not screwed. You can file a complaint with the CCTS. They will press Velcom for the details, and they will press Bell, if push come to shove...
Here's what you do... Ask Velcom to provide you with the line stats they see in their tool provided by Bell. Post the results here, and we'll compare them to what you've posted, to see if they've even got your line mapped correctly.
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GO LEAFS GO! |
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 OinktasticLet them use fibre
join:2005-08-24
Scarborough
kudos:2 | His power is normal, but Velcom is seeing 4dB somewhere. That definitely points to an incorrect mapping.
Did you send them your line stats? |
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| said by Oinktastic:His power is normal, but Velcom is seeing 4dB somewhere. That definitely points to an incorrect mapping.
Did you send them your line stats? While SNRM over 30dB is good, it is unusual for it to be that high... Bell usually cuts power to keep SNRM in the 20-30dB range to avoid generating unnecessary crosstalk since anything over 25dB is wasted power unless the line has exceptionally bad transient noise spikes on it.
As for forwarding his line stats as his modem sees them, he said he "linked" them in his 2nd post. |
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| Maybe they have my stats on record from my old house. I recently moved in June. At my old house the line was pretty bad, it had old wiring but this house is only 5yrs old, in a newer subdivision. The telephone line is all underground and my bell box is inside the house away from the elements where as at my old house the connection box was on the outside of my house. They do know I moved tho, so they should have updated everything.
I will see if they can show me what they on record for my stats on their end but I doubt they will give me that information |
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OinktasticLet them use fibre
join:2005-08-24
Scarborough
kudos:2 Reviews:
·TekSavvy DSL
| There's nothing personal/private about the line stats, so they should have no trouble sending you what they see from their end.
I wonder if they're reading the stats from the CO and if there's something very different going on at that end that could cause the readings to be off/different.
Invalid is right. The SNR usually comes down automatically to around 25dB, so that's a little strange. Maybe the line card is reading really low SNR (4dB) for some reason and thinks it has to be "louder" than it really does.
I missed the part about you already showing them your stats. That should let them compare to what they see on their end and hopefully help with the diagnosis.
I hope this gets sorted out. Best of luck. |
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| reply to ThaDraGun6
This is what Velcom sent me:
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HiVoltPremium
join:2000-12-28
Toronto, ON
kudos:12 | OK, it seems to match... But where's the problem... Power is normally low when you're very close to the DSLAM, and you are.
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GO LEAFS GO! |
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HiVoltPremium
join:2000-12-28
Toronto, ON
kudos:12 Reviews:
·TekSavvy DSL
·TekSavvy Cable
| Here's an example, a 6meg line on very low attenuation, the remote basically outside the building, also has very low TX power, because it doesn't need to be high.
*disregard the upstream SNR/Sync, its due to IKNS bug*
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GO LEAFS GO! |
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| How can you tell that I'm close to the DSLAM? |
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HiVoltPremium
join:2000-12-28
Toronto, ON
kudos:12 Reviews:
·TekSavvy DSL
·TekSavvy Cable
| said by ThaDraGun6:How can you tell that I'm close to the DSLAM?
The attenuation, 10dB downstream means you're close, under 1KM.
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GO LEAFS GO! |
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OinktasticLet them use fibre
join:2005-08-24
Scarborough
kudos:2 Reviews:
·TekSavvy DSL
| reply to ThaDraGun6
Your attenuation is quite low. Attenuation a measurement of how much of the signal is lost as it travels down the wire. It increases in a very predictable way as the length of the wire increases. Since yours is fairly low (barely in the double digits), we can conclude that you are fairly close to the DSLAM, probably a little less than a kilometre.
When the received signal is strong enough, the modem and DSLAM often turn their transmit powers down to eliminate crosstalk with adjacent wire pairs that other people are using in the same main feed. This is evident in your power readings that are less than maximum.
Why the Velcom rep would use the low power number to explain your experience, I have no idea. I don't understand the reasoning and it makes me think the rep was confused.
Edit: Ah, HiVolt beat me to it! |
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HiVoltPremium
join:2000-12-28
Toronto, ON
kudos:12 | reply to ThaDraGun6
Any news if you've been upgraded?
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GO LEAFS GO! |
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| Finally had some time to send them off another email. Thanks for all the input everyone. I basically told him all the reasons why my line was ok and how he didnt know what he was talking about. I'm not sure if they will do a deposit or not. Probably. Now that Im confident that there is absolutely no problems with my line Im not worried that it wont get the upgrade. I will get the deposit back if I have to put one down. I should get a reply back by tomorrow so I will post an update.
thanks again |
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kovy
join:2009-03-26
kudos:4 | reply to ThaDraGun6
I guess he mixed the SNR with the signal power... |
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| reply to ThaDraGun6
They opened a trouble ticket with Bell. Hopefully it gets resolved fast |
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| reply to ThaDraGun6
Just checked my stats 
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