US Cable Support > Charter Internet/TV > SamKnows Monthly Broadband Report for January 2012

SamKnows Monthly Broadband Report for January 2012

got mine.

Downstream: 82.23mbps average, 6.32 minimum, 104.96 max
upstream: 5.30mbps average, 1.07 min, 5.39 max
latency: 37.71ms average, 10.25ms min, 2842.68ms max
Packet loss: 0.32% average, 0% min, 7.7% max

My download has been unstable the last month due to another charter customer spamming mine(and probably others) IP addresses with portscans, DoS attacks, and attempts to access internal network resources. I filed a complaint with the charter abuse office, but they have yet to do anything, and its been half a month. I have the router logs that are over 9000 pages long too, and my router(the samknows one) cant even keep up with the bot requests sometimes. It was also trying to break into my RDP that I had set up so I could access my computer from work. until its sorted out, I pulled the RDP from service.

If you are not using a name server to point to your current IP address, perhaps a IP change would make it hard to find you again.

tried it. I was not using a name server, and was logging in directly via IP. I changed IPs 4 times by changing the routers MAC address and rebooting. Same issues every time, it just starts asking for random devices, on random IPs within my network, even asking for some internal IPs that have not even been provisioned by my router, and always on different ports. I even went as far as rebooting my router, and removing all DHCP entries, so there was NOTHING given out(except my desktop, which is static DHCP reserved), and it was still asking for internal IPs that didnt exist. I have since shut off the RDP, because it found it, and then started hitting it about 20 times per second(assuming it was trying to crack the password). I blocked the IP from accessing anything inside my network, but its still hitting the router, and then the router has to use resources to discard the sheer number of requests its making(sometimes close to 5000 per hour that the router can log). Honestly, if their IP abuse department does not fix it in another day or two, im gonna call again, and complain, and then try charter direct. They have about 30 pages of logs from about 1 hours timespan, showing exactly what the bot is doing, yet its still doing it.

Your public IP changed when you changed the router MAC? I would think that unless the Cable Modem MAC changes, Charter is going to keep assigning the same public IP. If you were to change the physical modem it would have a different MAC that you would have to register with charter, then you would get a new public IP.

reply to Chubbysumo
if that's your average for one month, Downstream: 82.23mbps, i now have an extra reason for not giving charter any more of my cash than what my current 30mbps plan cost. your average is basically giving away half of what i'm paying for

wish i could've gotten in on that samknows thing. weren't they doing that again or did i miss it again, if there was?

reply to lineofsight
Downstream throughput
26.38Mbps Average / 5.25Mbps Min / 33.19Mbps Max

Upstream throughput
4.27Mbps Average / 2.82Mbps Min / 4.33Mbps Max

Latency
25.38ms Average / 8.48ms Min / 244.96ms Max

Packet Loss
0.21% Average / 0.00% Min / 36.36% Max

reply to kruser
With the modems that have the built in routers, you need to change the MAC of the built in router to force a public ip change.

reply to fredbisard
You can still sign up for the samknows study, and they mail out a router to you, dunno. Also, keep in mind that January's average was slow because of the abuser that is clogging up my pipes. That bot is generating 3GB of traffic per day on my connection, and it's slowing my ultra100 down by a lot. If you could see the graph from January, it's solidly over 100 until the damn bot came online. I suspect that the bot is hitting other charter customers as well, because my neighbors Internet is slower now too, as is a few friends across the bridge. How much abuse does it take to get charter to kill a connection, I mean really, it's impacting other customers, which is expressly against the ToS.

reply to Chubbysumo
Thanks for clarifying that!