| Shaw High Speed 10 and 20 »shaw.ca/Internet/Compare-Plans/
Why are these considered new plans?
As in, why is the old High Speed still around?
Are there any differences I'm not seeing besides speed and price with HS vs HS10?
Why would anyone want to stay on HS? Why isn't this just a regular speed increase + price decrease to HS?
If it is unequivocally a better plan, why hasn't Shaw automigrated everyone to HS10? |
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| The difference is just speed. |
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| What about Speed Boost? Does the newer HS10 still come with SpeedBoost? |
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| Good question.
To me there must be less obvious differences, otherwise why the treating it like a different product in their systems? Speed and price changes have occured on HS for years, so there must be more to it. |
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AJ102
join:2005-03-22
Vancouver, BC Reviews:
 ·Shaw
| reply to deusfaux
I have regular HS. I had a chat session with Shaw when I heard about HS10.
Me: HS10 is $7/month cheaper and has faster speed, right?
CS: Yes.
Me: Can I switch and keep my current package discounts?
CS: Yes.
Me: Ok, so what would my new rate be?
CS: $3 per month more.
Me: Huh?
CS: blah, blah, blah (translation: I lied when I said you could keep your current package discounts)
Me: Thanks, but no thanks. Bye.
Does that answer your question?  |
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 XT0RTS3x, Drugs, War
join:2001-07-28
Edmonton, AB | reply to fan13027
said by fan13027:What about Speed Boost? Does the newer HS10 still come with SpeedBoost?
It's not SpeedBoost, it's PowerBoost. As long as you don't have the HS Lite package, PowerBoost is there.
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XT0RTS3x, Drugs, War
join:2001-07-28
Edmonton, AB | reply to deusfaux
said by deusfaux:http://shaw.ca/Internet/Compare-Plans/
Why are these considered new plans?
As in, why is the old High Speed still around?
Are there any differences I'm not seeing besides speed and price with HS vs HS10?
Why would anyone want to stay on HS? Why isn't this just a regular speed increase + price decrease to HS?
If it is unequivocally a better plan, why hasn't Shaw automigrated everyone to HS10?
Some customers are happy with their current packages and do not wish to change them. Let's flip the coin for the moment here; How would the average person feel about having their services changed without prior notice? Not everyone reacts the same way about having their services changed automatically, especially when a contract is involved. Shaw won't change a service package to something else without customer approval.
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Core i7 2720QM : GTX 485M @ 580M : 8GB DDR3-1333 : 320GB x 2 in RAID 0 : Windows 7 Professional x64 SP1
Anonymous posts are filtered. |
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| prior notice - so then they send out a letter saying they're bumping up the speed and lowering the price.
...like they've done for HS several times in the past (raised the price, bumped up the speed).
I don't see why anyone would ever object to that.
furthermore, not everyone is in a package deal, so that can't continue to be the sole argument against migrating people over to the better service. what about standalone subscribers? what justification is there to continue charging them more for less? |
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XT0RTS3x, Drugs, War
join:2001-07-28
Edmonton, AB | reply to deusfaux
In all my years of being a Shaw customer, I have never received any communication stating that improvements to service were being rolled out. I've always had to call in or check their website about new or changed services.
If everyone received a notice of such changes, the call centres would be flooded with calls. That is something Shaw wants to avoid. It's safer to let the customers find out on their own and let them make the decision for themselves. Coming from a call centre environment, I'd prefer to have that level of transparency.
To quote that everyone is not in a package deal - you'd be surprised to know that many family based households are on these packaged deals. The simplicity of having one bill for everything makes it easier for those managing their bills.
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| Right, they only send out notices for price increases. But they could and should notify customers of available free speed increases. It's shady practices to offer a cheaper and better service simultaneously and not inform existing customers of it, if not do the right thing and auto migrate them to it.
And no I wouldn't be surprised. Nothing about my comment suggested the majority or most subscribers were not on package. I'm saying the argument using doesn't apply to all the people on standalone. |
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XT0RTS3x, Drugs, War
join:2001-07-28
Edmonton, AB | said by deusfaux:Right, they only send out notices for price increases. But they could and should notify customers of available free speed increases. It's shady practices to offer a cheaper and better service simultaneously and not inform existing customers of it, if not do the right thing and auto migrate them to it.
And no I wouldn't be surprised. Nothing about my comment suggested the majority or most subscribers were not on package. I'm saying the argument using doesn't apply to all the people on standalone.
I'd hate to rain on your parade, but Shaw is not the only company that does this. Telus is also well known for not informing customers of updates to service packages, and they don't bump users up to a new package either. Time to stop living in a world of self-entitlement.
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AJ102
join:2005-03-22
Vancouver, BC Reviews:
·Shaw
| said by XT0RT:Shaw is not the only company that does this. How low our expectations have become! I personally think it's pretty sleazy when a company reduces the rate for all new customers, but deliberately does not inform existing customers of the reduction unless they ask. |
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Reviews:
·Shaw
| reply to deusfaux
said by deusfaux:Right, they only send out notices for price increases. But they could and should notify customers of available free speed increases. It's shady practices to offer a cheaper and better service simultaneously and not inform existing customers of it, if not do the right thing and auto migrate them to it.
And no I wouldn't be surprised. Nothing about my comment suggested the majority or most subscribers were not on package. I'm saying the argument using doesn't apply to all the people on standalone.
XTORT is correct, and you are wrong with your sense of entitlement. I have paid regular price for years and have gotten many freebies over the years as well. As for price increases, we are notified at the bottom of our bill. As for speed increases, the majority of average Shaw customers don't care, much like my dad who sits at a 7.5mb/512kb plan. |
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Reviews:
·Shaw
| reply to AJ102
said by AJ102:said by XT0RT:Shaw is not the only company that does this. How low our expectations have become! I personally think it's pretty sleazy when a company reduces the rate for all new customers, but deliberately does not inform existing customers of the reduction unless they ask. I don't believe he is talking about reductions of service. |
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| said by pkarlos_76:said by AJ102:said by XT0RT:Shaw is not the only company that does this. How low our expectations have become! I personally think it's pretty sleazy when a company reduces the rate for all new customers, but deliberately does not inform existing customers of the reduction unless they ask. I don't believe he is talking about reductions of service. I'm not, and nobody else has been either, so I'm not sure why you felt the need to clarify that.
AJ102 said reduction in rate, as in price, which is one half of the issue with this new service.
Sense of entitlement? You can't just throw those words around anytime someone has a reasonable baseline expectation of someone else or some company.
How in the world can you justify them offering an entirely better service, for less money, and doing anything to tell you about it, nor move you to it, but signing up brand new non-loyal subscribers on it?
It's be like a fast food joint selling you a small fries for $2.00 for years, then one day after you place your order, you witness someone else come in, ask for fries, and they're given a special small fries, which has double the fries, and only costs $1.00. You'd feel really burned they A. continue to offer the inferior product at all, B. didn't upgrade your order for you. C. didn't inform you of the better deal. D. gave the deal to the guy who hasn't been coming there regularly for the past several years.
Seriously, do you 2 apologists work for the providers or what? |
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XT0RTS3x, Drugs, War
join:2001-07-28
Edmonton, AB | Ignorance is bliss isn't it? Ever heard of the term 'corporate bureaucracy'? Do I agree with companies not updating their customers of lower rates for products being sold? No. At the same time, I'm not going to piss and moan about it and be lazy at the same time. I'll actually take the initiative to call up a retention department and say "Hey, X provider can offer be a better rate. Can you do better?"
If you want something to change, take charge and do it. Why do people have to be so damn lazy?
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AJ102
join:2005-03-22
Vancouver, BC Reviews:
·Shaw
| reply to deusfaux
Re: Shaw High Speed 10 and 20 If you're buying something in a flea market, you expect to negotiate an individual price, and you can't be too upset if someone comes along after you and negotiates a better price.
If you're paying a utility bill at a standard rate, you don't expect your neighbour to be paying a lower rate.
People still think of Shaw and Telus as closer to the second category. But Shaw and Telus consider themselves as closer to the first category. |
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| reply to XT0RT
said by XT0RT:Ignorance is bliss isn't it? Ever heard of the term 'corporate bureaucracy'? Do I agree with companies not updating their customers of lower rates for products being sold? No. At the same time, I'm not going to piss and moan about it and be lazy at the same time. I'll actually take the initiative to call up a retention department and say "Hey, X provider can offer be a better rate. Can you do better?"
If you want something to change, take charge and do it. Why do people have to be so damn lazy?
Who knows how you presume to know what I've done about it,
OR
why a handful of posts on a message board equates to having done nothing
OR
why discussing the issue has zero possible value to anyone whatsoever
You know what's worse than 'having an issue with a company and doing nothing about it?'
Thread dumping across several posts that evidently have nothing to do with you, isn't your problem, nor something you care about. Seriously, leave and find something better to do with your time. This clearly does not concern you.
This is a very relevant matter to existing and potential Shaw customers. They have every right to discuss it, should they want to.
You act like every post on the subject hurts you. Move on. |
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