 sm5w2
join:2004-10-13
St Thomas, ON | Cancelled Rogers, lost access to yahoo email account A friend had Rogers internet for quite a while, and recently switched to TS about 2 or 3 weeks ago. At some point in the past, he merged his personal yahoo e-mail account with his rogers e-mail account (to get access to some premium services like Yahoo music).
As soon as the switch to TS happened, he lost access to the yahoo e-mail account. He gets this message when he goes to yahoo.com to try to login:
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You must close your Rogers e-mail account
If you don't do this within 90 days, it will be done automatically
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It lists the account, with a "close" and "do later" button. He selects Close, and then it says "Server error, please try again later". He tried several times over the past 2-3 weeks, and gets the same result.
He calls Yahoo, they say it's a Rogers problem - they must close or unmerge the account. He calls Rogers - they say they can't "un-merge" anything because "the account doesn't exist any more".
So what are his options at this point? Has anyone else gone through this?
Does Rogers have a "Direct Support" forum here on DSLR? |
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| reply to sm5w2
Re: Cancelled Rogers, lost access to yahoo email account try unmerging first and see if it helps |
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sm5w2
join:2004-10-13
St Thomas, ON | > try unmerging first and see if it helps
Read it again. Yahoo says they can't do anything on their end.
Rogers says the account doesn't exist anymore so there is nothing to "un-merge". |
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 Triple HelixRIP My Dear Friend Donna BuenaventuraPremium
join:2007-07-26
Oshawa, ON
kudos:7 | reply to sm5w2
Try -----@yahoo.ca
TH |
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sm5w2
join:2004-10-13
St Thomas, ON | > Try -----@yahoo.ca
It never was .ca - always .com. And he doesn't even type that in when logging in - just the user-name (left-hand-side of e-mail address). |
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 J E F FWhatta Ya Think About Dat?Premium
join:2004-04-01
Kitchener, ON
 ·Rogers Hi-Speed
 ·Rogers Portable ..
 ·magicjack.com
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Tell him to call the office of the president at Rogers, not sure what else to say. Reason why I use either g-mail or hotmail and not Rogers...if I move to the USA to be with some hot Lebanese chick, the Rogers account will be useless to me.
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If you can't explain it simply, you don't understand it well enough. - Albert Einstein |
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 bfkscUnlimited and Unthrottled on Distributel
join:2011-11-22
Toronto, ON | reply to sm5w2
That looks like a Yahoo problem to me...they merged the Yahoo and Rogers emails together. Tell them to remove the association to the Rogers account to fix it. If they can't do that, have them reset your Yahoo account - you might lose emails and settings though. |
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1 edit | Am I missing something here? The screenshot says "Click "Close Now" to close your Rogers Yahoo! username (...@rogers.com) ***AND CONTINUE USING YOUR ORIGINAL YAHOO ID***
Once you close your Rogers Yahoo! username (...@rogers.com) ***YOU CAN USE YOUR ORIGINAL YAHOO ID*** etc...
Looks to me like "Close Now" will do exactly what your friend wants, unless I missed something in the original post... |
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bfkscUnlimited and Unthrottled on Distributel
join:2011-11-22
Toronto, ON | Look like you missed a few parts of the OP...
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| (Don't have my account info here, so I'm posting as "anonymous")
Completely missed the couple of lines about the error - sorry about that. The day started very badly, so it's just part of the trend. :\ Sorry about that. |
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 StewyPremium
join:2007-12-12
Kitchener, ON | reply to sm5w2
Lesson learned then - NEVER have an account with your ISP. |
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| its called CALL your ISP, you might have to pay for ONE MORE MONTH. then you can unbind the e-mail account and seperate your yahoo account from the ISP. and no I do not get paid by yahoo to say this. im not a stchill |
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| reply to Stewy
you may need to re-activate the internet provider, you will get your email back cus its less than 90 days, then u can unbind them, in the settings, then your yahoo will be unmerged. i do not get paid buy yahoo to say this |
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sm5w2
join:2004-10-13
St Thomas, ON | The way I read the above message (from Yahoo) - it seems to indicate that the account will become available after 90 days (will, I guess it's closer to 70 days at this point). I read their message to mean that the accounts will become "un-merged" at that point, and he will have access again to his yahoo account. |
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 andybPremium
join:2003-05-29
SW Ontario
kudos:1 | Thats what I read also.Rogers should still tell yahoo to close it thou. |
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