VOIP etc > Voice Over IP - VOIP > VOIP Tech Chat > [Numbergroup.com] Invoice for cancelled DIDs

[Numbergroup.com] Invoice for cancelled DIDs

Funny that you mention it. I have it with [VOIPo].

There were some confusing billing errors in a [VOIPo] account, and I guess they credited some back. So I had a small amount in MY favor. But then for some reason [VOIPo] tried several times in a row to bill my credit card, and of course it got rejected each time because it was a NEGATIVE balance. Each time, they sent me an e-mail saying that my card didn't work!

Out of frustration, I cancelled the [VOIPo] account which I no longer needed anyway, and now they sent me a bill for a NEGATIVE balance that they say is past due!

How can I pay a negative balance?

I agree, but it demonstrates the fallibility of billing software at least in some circumstances.

»www.qdb.us/97327

reply to PX Eliezer
Could they perhaps have been trying to refund that money?

Perhaps.

As long as they don't send me a $ 44 million bill, it's not so bad.
»abcnews.go.com/blogs/headlines/2···al-bill/

And as long as they don't malf my credit rating....

reply to Arne Bolen
I just got not one but two copies of a bill via email from Numbergroup for £4.80 for two DIDs that I cancelled before the free cutoff period.

The bill also says:

quote:

---

Payment for this invoice is due within 10 days as per contract, late payments will lead to the termination of your telecommunications service.

---

reply to Arne Bolen
I received a bill from NumberGroup for _one_ DID that I followed the instructions to "de-allocate" before December... it was for the same amount! Perhaps this is how they terminate any account.

reply to Arne Bolen
I got a bill also, for one DID for three months:

Date Description Charge
2011-12-01 Monthly number rental charges £1.60
2012-01-01 Monthly number rental charges £1.60
2012-02-01 Monthly number rental charges £1.60
Totals £4.80

Also a claim that 33 calls had been placed for 12 or so minutes. Not more than 2 calls per month would have even been possible.

***edit***

I stand corrected on the 33 calls, in a way. I looked at the CDR they sent to me. It reflects all calls from 7/26/2010 (when I first acquired the DID) to 1/16/2012 (when I last used it). Hmmm; 18 months; not more than two calls a month; my guestimate was pretty accurate.

reply to PX Eliezer

reply to Arne Bolen

reply to PX Eliezer

reply to Arne Bolen
It's not really an error with billing per se, but it's not good either. Computer systems are very good at detecting flaws in human derived logic and this is what's happened.

There is a 40p per number charge, but a minimum GBP1.40 charge on the account. 0x40p = 0p which is less than GBP1.40, so the the accounts got charged GBP1.40 per month. The notice said to simply remove any unwanted DDIs to avoid charges, but the system wasn't told that people completely emptying their accounts of all DDIs shouldn't be charged anything, the minimum fee still applied because the account was open (albeit with no DDIs).

It's not feasible to bill everyone for GBP1.40 each month, the bank wants more than that just to process the transaction, so for people not costing Numbergroup, the admin fees are accumulated and only charged for each quarter which is why this has just reared its head.

It was found pretty quickly and all invoices for accounts with zero DDIs and no call costs have been cancelled and these subscription fees removed. You should receive an email to that fact from Numbergroup billing. Also, any accounts with no DDIs in them will be automatically closed.

reply to Arne Bolen
i got the same bill.
iPeel, if you are part of numbergroup, probably you should register at dslreports (instead of being anonymous) and disclose your official designation.

reply to iPeel

reply to iPeel
Forum deleted half my syntax.

reply to Arne Bolen
Any update on this?

I received an email from Numbergroup support which said "Please consider the account closed and no monies due", so no issue there.

I got a similar mail from Numbergroup.