| [IL] Mediacom "speeds of up to 12 mpbs" not in Heywort We've been with Frontier (Verizon) DSL for many years and been generally pleased with it. But I decided to give this Mediacom deal a try, so we had it installed on 13 January. Before doing so, I talked to the rep and was told "we guarantee at least 10 mpbs".
Fine, I thought. Except that since installation we've never gotten anywhere near 10 and certainly not 12. In fact, the speeds are rarely higher than Frontier DSL ... and tonight, we're down near .64.
Mediacom came out a week later and installed a new DOCSIS 3.0 modem in the hope that might make a difference. Nope.
Fortunately I left the Frontier plant up and running. We have until 12 Feb to make the decision to keep or not keep. I'm calling Mediacom one more time, but don't have much hope.
It's 2012, folks, the 11th year of the 21st century. These dial-up-like speeds should be a thing of the past. |
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 IowaManPremium
join:2008-08-21
Grinnell, IA | Re: [IL] Mediacom "speeds of up to 12 mpbs" not in Hey Send a note to (user=mediacomchad) with your phone#
Go to192.168.1.100 and post signal info |
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2 edits | reply to roadboyIL
said by roadboyIL: we've never gotten anywhere near 10 and certainly not 12. In fact, the speeds are rarely higher than Frontier DSL ... and tonight, we're down near .64.
This forum is FULL of complaints similar to yours. Advertising "up to 12mbps" is dishonest and borders on false advertising. Like you, I have Frontier DSL and I get what they advertise, in other words I get what I pay for. Frontier could advertise "up to 12 mbps" and deliver the 3 mbps I get now. But they do not. They advertise 3mbps service and that is what I get.
This "speeds up to 12 mbps" advertising B.S. that Mediacom engages in is one reason why I and many others are not customers. |
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| reply to roadboyIL
I you got better speeds with Frontier, I'd stick with them. MC's advertised speeds are rarely achieved, even under ideal situations (which never occur). I can get 7 mpbs early morning, never at night. If it rains, it drops down to less than 1. I've called, but they never get any better. We who have no choice tolerate it because they are the only game in town for many of us. |
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k9iua6
join:2004-05-23
Dubuque, IA | reply to roadboyIL
In general I'd say that if a person has an ISP connection that works steady for them, I'd say stick with it. Switching ISPs, whomever they are, brings in an uncertainty that one can't predict, and then even if you switch back you may not get back as good a connection again.
Now I would also say that there are plenty of Mediacom customers who do have good service, with nothing really to complain about. Even people who frequent this forum, me included. Many of us get close enough to the speeds advertised to feel we are getting our money's worth.
Some communities and Mediacom service areas are, however, notorious at the same time as having bad service for which Mediacom doesn't seem to have enough funds or reason to invest in fixing. For those people I feel sorry. But Mediacom isn't the only ISP for which this is so -- if you read the other forums on this site, for both cable-based and DSL providers, all are filled with people complaining about slow or erratic speeds. No ISP is perfect or consistent throughout its entire collection of service areas, although some clearly do seem better than others if you are geographically and franchise fortunate. |
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| said by k9iua6:Some communities and Mediacom service areas are, however, notorious at the same time as having bad service for which Mediacom doesn't seem to have enough funds or reason to invest in fixing.
The argument here is not 'Bad Service". The argument is advertising (falsely)"speed up to 12 mbps" when Mediacom knows this can not be acheived in certain areas.. Why not be honest and advertise "service varies from dial up speed up to 12mbps" depending on time day, the weather or depending on our "funds".
Mediacom will not do this because being honest will not get them new customers. |
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| reply to k9iua6
said by k9iua6:In general I'd say that if a person has an ISP connection that works steady for them, I'd say stick with it.
Excellent advice, which I learned the hard way. Reliability is much more important than advertised "speeds up to 12 mbps". |
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| reply to roadboyIL
When it comes to complaints about internet speeds, it's pretty easy to discount the opinions of those who consider .64Mbps to be the equivalent of dial-up modem speeds, when it is, in fact, more than ten times faster than the fastest dial-up modem speed possible.
Even DSL companies can't guarantee a speed on a specific connection due to distances from DSLAMs, etc, although most DSL connections have a more reliably consistent connection speed than cable. Thus, ALL ISPs advertise "up to x.x MBit" speeds in adherence with the law.
See also: automobile companies and their highly fungible advertised gas mileage figures.
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"Great spirits have always found violent opposition from mediocrities. The latter cannot understand it when a man does not thoughtlessly submit to hereditary prejudices but honestly and courageously uses his intelligence." --Albert Einstein |
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| said by CR_Client:When it comes to complaints about internet speeds, it's pretty easy to discount the opinions of those who consider .64Mbps to be the equivalent of dial-up modem speeds, when it is, in fact, more than ten times faster than the fastest dial-up modem speed possible.
Hard to discount the OP's complaint when he is paying for "up to 12mbps" speed and only getting .64mbps. He seems smart enough to know he is getting screwed. He has every right to be questioning his Mediacom service.
Fortunately he is on the 30 day moneyback guarantee and can dis-continue Mediacom service. Which he should do because it does not get better after you are in a 2 year contract. |
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McBain
join:2008-05-05
Le Roy, IL | reply to roadboyIL
Definitely follow IowaMan's advice and IM MediacomChad. I was also tempted to try Mediacom again (had service with them years ago). I contacted Chad about the utilization in my area of Le Roy and found there were issues. He said they should be resolved in a couple of weeks, so I'm going to check back around March.
If Frontier would just bump me up to 7.1 service I wouldn't even consider switching, but I've been told that is not available here in Le Roy. I can, however, sign up for a second 3 Mbs line, which makes no sense to me. |
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| reply to Lazy Senior
Yada, Yada, Yada.
More of the same old whine and moan. And that from someone who isn't even a customer of Mediacom.
Talk about being on the attack. |
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1 edit | said by Juneau :Yada, Yada, Yada.
More of the same old whine and moan.
There are 2 kinds of people that frequent this forum. Those of us that whine and moan about the horrid Mediacom Service and "MediaCom apologist trolls". There is a third kind, rarely seen. The guy that actually tries to help with answers to questions.
I have also found it is wiser to be a ex-customer complaining than a present customer complaining while stuck in a 2 year contract with poor service.. |
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| reply to Juneau
I'm confused. He's pointing out that sub-1mbit speeds is definitely a rip off and you ignore the argument and instead attack the fact he's not a customer? Ad hominem attacks aside, that's definitely terrible service and since you're in the 30 day period I'd definitely just cut it and not look back. |
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| said by brandoninca :I'm confused. He's pointing out that sub-1mbit speeds is definitely a rip off and you ignore the argument and instead attack the fact he's not a customer?
Do not be confused. When apologists can not refute facts they always attack the person. Attack the messenger and ignore the message.
FWIW, I am an Mediacom ex-customer who has been contemplating giving Mediacom a second chance at my business. I have seen little here that encourages me to do so. |
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 MediacomChadMediacom Social Media Relations TeamPremium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:57 | reply to roadboyIL
If you would like to send me the address you're looking for service, I'll be happy to check the network data for the area. |
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 ·Mediacom
| reply to Lazy Senior
said by Lazy Senior:said by roadboyIL: we've never gotten anywhere near 10 and certainly not 12. In fact, the speeds are rarely higher than Frontier DSL ... and tonight, we're down near .64.
This forum is FULL of complaints similar to yours. Advertising "up to 12mbps" is dishonest and borders on false advertising. Like you, I have Frontier DSL and I get what they advertise, in other words I get what I pay for. Frontier could advertise "up to 12 mbps" and deliver the 3 mbps I get now. But they do not. They advertise 3mbps service and that is what I get. This "speeds up to 12 mbps" advertising B.S. that Mediacom engages in is one reason why I and many others are not customers. Not everyone has issues. My service is VIP HSD 15/1 with web boost and this is what I get 24/7
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I speak for myself, not my employer. |
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| said by Anonymous:Not everyone has issues. My service is VIP HSD 15/1 with web boost and this is what I get 24/7
Great Speed.
I am well aware of this. Happy customers do not hang out on forums like this.
When I had Mediacom I never, and I mean never had a complaint about speed. I always got the speed I was paying for. There were few customers in my village, thanks to Mediacoms poor service. I shared internet with very few customers.
The problem was reliability and extremely poor service. Constant outages almost weekly and an attitude of "we will send a tech out to look at it in a few days" just does not cut it when you rely on internet for many important things like I do. |
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| reply to Lazy Senior
said by Lazy Senior:FWIW, I am an Mediacom ex-customer who has been contemplating giving Mediacom a second chance at my business. I have seen little here that encourages me to do so. If Mediacom prioritizes traffic for business customers, you may get what you are looking for. I would hope business-class service gives you something other than a higher bill. |
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| reply to Anonymous
said by Anonymous:Not everyone has issues. My service is VIP HSD 15/1 with web boost and this is what I get 24/7 If everyone got employee pricing, high speed, and great service, no one would be complaining. |
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·Mediacom
| said by lhollow:said by Anonymous:Not everyone has issues. My service is VIP HSD 15/1 with web boost and this is what I get 24/7 If everyone got employee pricing, high speed, and great service, no one would be complaining. I would gladly pay full price if I wasn't an employee. The service works fine for me.
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I speak for myself, not my employer. |
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