Eug
join:2007-04-14
Toronto, ON | reply to jasmo34
2 Mbps plan overages? said by jasmo34:said by teklite :So any update of what happens to 2mbit users since there is no unlimited.
No real answers, but here's what I was told around 10 a.m. Feb. 3rd, from my Direct Forum follow-up question, about overages on the new High Speed DSL2 (HS DSL2) plan... ~~~~~ "I have been in contact with our Billing department. Since this is a new plan they are currently working on how the usage billing will work with it. Once they have a definite answer they will ensure that it is posted out there on the forum for all. Please do keep an eye on the forum for further updates." ~~~~~ I had mentioned this forum to them, so the rep said to keep an eye open here for any answers. So, basically, they were unprepared, and hadn't given it any thought beforehand! Oh well, at least we know the free off-peak was confirmed for HS DSL2. Weird. That's odd. Definite oversight there.
Thanks for the post though. I've added that answer to the first post for now.
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DavesnothereNo-BHELL-ity DOES have its Advantages
join:2009-06-15
START&Cogeco
kudos:6 | reply to yabos
Over 300GB on the Regular plans said by yabos:I don't think anyone would complain if they could make it the lesser of the 2 charges.
If you go over by a few GB, it's less if they just charge you per GB over 300GB than the extra $15 for unlimited.
If you go waaaaaaaaaay over, then $15 could be less than the per GB charge.
Ideally they should charge you the lesser amount and everyone would be happy.
Yes, but THAT would be TOO easy, and now that they have an ex-B$ELL guy running sales, nothing should be expected to be easy, right ?
Bell & other incumbents used to do exactly what you said, until their burgeoning greed made them change to worse gouging recently. |
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| reply to Eug
Re: Automatic rollover to unlimited plan. How does this work? Gotta love how TSI seems to be headed towards making simple things needlessly complicated/expensive... instead of messing with upgrading/downgrading between tiers depending on whether someone is over/under the cap, simply put a cap on overage proportional with the difference between capped and unlimited tiers... if the difference between the two is $4, put a $7 overage cap, if the difference is $15, put a $20 overage cap, etc. and let the subscriber initiate the upgrade to unlimited if they end up hitting the overage cap on a regular basis. |
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Eug
join:2007-04-14
Toronto, ON | said by InvalidError:Gotta love how TSI seems to be headed towards making simple things needlessly complicated/expensive... instead of messing with upgrading/downgrading between tiers depending on whether someone is over/under the cap, simply put a cap on overage proportional with the difference between capped and unlimited tiers... if the difference between the two is $4, put a $7 overage cap, if the difference is $15, put a $20 overage cap, etc. and let the subscriber initiate the upgrade to unlimited if they end up hitting the overage cap on a regular basis. Reasonable, but personally I still like the per GB overage fees.
I was a little surprised at the 25¢ per GB pricing though. I would have expected something higher, like 50¢ per GB.
So, if you went over by 10% at 30 GB, you'd pay $15 more. If you went over by 50 GB, you'd pay $25 more. That would quickly encourage the heavy usage customers to upgrade to unlimited.
IOW, those on 25/7 300 GB wouldn't want to be using more than 350 GB per month, or else they'd be paying more than the unlimited tier.
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Everything Apple |
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DavesnothereNo-BHELL-ity DOES have its Advantages
join:2009-06-15
START&Cogeco
kudos:6 | said by Eug:....I was a little surprised at the 25¢ per GB pricing though. I would have expected something higher, like 50¢ per GB....
SHHHHHH !
Be careful for what you wish !
BTW, the 25 cents per GB is a carry-over from the old rate structure, going back for 3 or more years.
I never exceeded my 200GB cap back then, but that would have been the price if I had for 2 consecutive months, averaged together.
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"It's COLD in here, Mister (Premier) McGuilty !   - PLEASE, could I have just a wee piece of COAL for the fire ?"
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Read about : »UBB Nightmare |
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Eug
join:2007-04-14
Toronto, ON | reply to Eug
FAQPricing FAQ PDF
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Everything Apple |
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1 edit | so if I read this correctly, the max fee they will charge for the 25gb plan will be $5 every two months? So even If I download 500gb it would be $25 (1month) + $25 (2nd month) + $5 for 2 months of service? but for new customers it will be $26.50/month (1.50 fee) while old customers are $25/month.
that seems alright then if its $2.50/month maximum for overages.
Actually I read 3.10, I was on the 512kbs residential basic so I should be on 300gb plan. Thats good. |
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4 edits | Good find! When did that appear? They certainly could have made it more 'visible'. (I guess cost-cutting includes using smaller fonts for critical announcements!)
At least it's SOME answers and clarifications. Now, how many more questions will it generate?
-The link doesn't show on the cable price list (or maybe it's not applicable! NOW IT DOES!)
-I would think the link to this should also be displayed prominently on the website's home page, replacing the "Have a nice 2012" banner (which still takes you to the last contest page). Maybe it's on the Blog/Twitter/FB???
edit1: added "not applicable" question
edit2: NOW it is visible from the Cable price list; somebody's watching I guess!
edit3: I give up! I'm seeing things I guess! |
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 AkFubarNothing is more constant than change
join:2005-02-28
Toronto CAN.
 ·TekSavvy DSL
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Re: Automatic rollover to unlimited plan. How does this work? Something else to consider. Say you get bumped up and then when it's time to go back to your original plan it doesn't happen for some reason. You find out when you get your invoice. Then you have to call in to accounting and go through who knows what to get it fixed right.
No, I don't like this idea, not at all.
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If my online experience is enhanced, why are my speeds throttled?? BHell... A Public Futility. |
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Eug
join:2007-04-14
Toronto, ON | said by AkFubar:Something else to consider. Say you get bumped up and then when it's time to go back to your original plan it doesn't happen for some reason. You find out when you get your invoice. Then you have to call in to accounting and go through who knows what to get it fixed right.
No, I don't like this idea, not at all.
It looks like this may not happen after all. From the FAQ:
We will not automatically convert our customer’s package to the unlimited selection however we strongly recommend that if they continuously exceed the allotted amount that the account be transitioned to an unlimited package.
It sounds like they're going to charge the unlimited amount if you go over, but they're not going to change you to unlimited.
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| reply to AkFubar
Well, HOLD EVERYTHING! The new Pricing FAQ (see link above in EUG's message) says they will NOT bump you up to the unlimited plan.
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1.3. How are the Bandwidth overages calculated, and what will happen if a customer exceeds the allotted amount?
- The total of on-peak usage is captured over a two month period. In the event that the customer utilizes more than the allotted usage in a 2 month period (600 GB on most of our packages), they will be notified on their next invoice (usually the 3rd month) that their next invoice will be charged the unlimited package amount.
- This fee is only charged out per occurrence that the allotted bandwidth is exceeded over a two month capture.
- We will not automatically convert our customer’s package to the unlimited selection however we strongly recommend that if they continuously exceed the allotted amount that the account be transitioned to an unlimited package.
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I emphasized the "not". Isn't this a change from everything said the last couple days, about automatic bump ups and bump backs?
Edit1: -Sorry EUG; you posted while I was re-reading mine.
-two little words mean quite a difference, eh?... change vs charge! |
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bbhog
join:2010-07-05
North York, ON Reviews:
 ·TekSavvy Cable
| reply to jasmo34
Re: FAQ I'm looking now and the FAQ is NOT available from the Cable page. Weird.
Well it looks like they have worked out the kinks on the details of this overage thing but it's still grossly excessive.
Hopefully TSI continues to be lenient on overages and this charge doesn't hit people who only slightly go over 600GB for the 2 Month period. |
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Reviews:
·Acanac
2 edits | Can someone from TSI please please clear this up.
This is very important, as this policy seems INSANE to most of us.
Let me get this straight.
So i have 25/7, 300GB
If I go 50gb over, its only $12.50, if I go 50gb over again the next month its only $12.50, but instead of charging me $12.50 they are going to bump me to unlimited charging me $25?
IS THAT TRUE?
BECAUSE THAT IS SERIOUSLY WRONG. I cant recommend anyone get teksavvy with that kind of policy.....
said by InvalidError:Gotta love how TSI seems to be headed towards making simple things needlessly complicated/expensive... instead of messing with upgrading/downgrading between tiers depending on whether someone is over/under the cap, simply put a cap on overage proportional with the difference between capped and unlimited tiers... if the difference between the two is $4, put a $7 overage cap, if the difference is $15, put a $20 overage cap, etc. and let the subscriber initiate the upgrade to unlimited if they end up hitting the overage cap on a regular basis.
Your post is entirely logical, there should be some sort of max overage that once you hit it costs the same as unlimited.
From teksavvy's wording even 1GB over on 2 consecutive months and you will be forced to unlimited ($25 charge) instead of paying 50cents. that sounds very very WRONG. |
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Eug
join:2007-04-14
Toronto, ON
4 edits | 2 am - 8 am is great said by the cerberus:Can someone from TSI please please clear this up.
This is very important, as this policy seems INSANE to most of us.
Let me get this straight.
So i have 25/7, 300GB
If I go 50gb over, its only $12.50, if I go 50gb over again the next month its only $12.50, but instead of charging me $12.50 they are going to bump me to unlimited charging me $25?
IS THAT TRUE?
BECAUSE THAT IS SERIOUSLY WRONG. I cant recommend anyone get teksavvy with that kind of policy.....
AFAIK, there is no $12.50 overage charge. That 25 cent per GB charge no longer exists. If you go over 600 GB in Feb./Mar., they charge you $25 extra.
I guess the good news is that the 2-8 am peak period can be VERY helpful.
This is after 2 am last night:
This is my usage:
Note that my total usage was 60.2 GB, but only 12.6 GB counts. In other words, because I scheduled the downloads appropriately, almost 80% of my usage in the last three days doesn't even count towards my total.
At this rate, one could use 600 GB per month, but only about 130 GB would be counted, less than half the 300 GB limit.
BTW, I don't actually usually use this much data, but I saved up some stuff partially for testing purposes, to see if the off-peak counter actually worked.
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| Re: FAQ yea, im done with teksavvy then
too bad it had to end this way.
that is some insane policy they got here, i sincerely hope they rethink this idea. |
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 MerovingianCause and Effect
join:2011-03-31
Toronto, ON
kudos:1 | reply to Eug
I believe these are designer strategies to help alleviate potential congestion at the interconnect gateways. And that these strategies are mutable and being fine tuned still. |
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 JCohenPremium
join:2010-10-19
Nepean, ON
kudos:2 | reply to Eug
Re: 2 am - 8 am is great @Eug, what program is that with the CPU, RAM and network graph? |
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Eug
join:2007-04-14
Toronto, ON | said by JCohen:@Eug, what program is that with the CPU, RAM and network graph? That is built into the OS of my Synology NAS. I'm running the DSM 4.0 beta.
The NAS can schedule downloads at specific times, and can also limit speeds at other times.
P.S. For me though, 600 GB over two months is a LOT already. I average less than 100 GB most months, although I see that average creeping up over the coming year. However, with the free 2-8 am, 300 GB per month is gonna be good enough for me for years to come methinks.
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JCohenPremium
join:2010-10-19
Nepean, ON
kudos:2 Reviews:
·TekSavvy Cable
 ·Bell Fibe
·Rogers Hi-Speed
| said by Eug:said by JCohen:@Eug, what program is that with the CPU, RAM and network graph? That is built into the OS of my Synology NAS. I'm running the DSM 4.0 beta. Thanks. |
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DavesnothereNo-BHELL-ity DOES have its Advantages
join:2009-06-15
START&Cogeco
kudos:6 | reply to bbhog
Re: FAQ said by bbhog:I'm looking now and the FAQ is NOT available from the Cable page. Weird....
I noticed that too.
But it now has its own THREAD here. 
»Teksavvy New Pricing FAQ ! |
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