O Canada! > Canadian > TekSavvy > New prices and fees?

reply to Eug

Re: New prices and fees?

reply to Eug

reply to Eug

some updates - FAQs for the 2M DSL, roll over, network fee / activation fee / new modem fee ...

»teksavvy.com/en/Pricing%20FAQ%20···2012.pdf

That 1.50$ hidden fee is illegal in Quebec.

Read bill 60

It should be included in the price.

reply to timea
 
I started a separate thread for the FAQ.

»Teksavvy New Pricing FAQ !

reply to daboom
What $1.50 fee is this? So instead of my internet going up about $15 overnight, its more like $20?

Meh.

reply to Sync

reply to Velix

That's why I'm asking which article? I read it and I didn't see where they are breaking the Qc bill 60 law. Since I'm no lawyer, I'm curious to know which article of law they are alleged to have broken.

edit:
Ok, now I see it. Companies need to advertise the total price in Qc now, not a low price with an add on to it.

reply to Sync

quote:

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4.10. Why has TekSavvy decided to now itemize their service charges rather than keeping their pricing combined?
A: In an effort to remain transparent, which we are known for, we have broken-down pricing and fees for each package.

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reply to Velix
Here's the english version of the Quebec R.S.Q., chapter P-40.1
»www2.publicationsduquebec.gouv.q···1_A.html
Consumer Protection Act.


224. No merchant, manufacturer or advertiser may, by any means whatever,

(a) lay lesser stress, in an advertisement, on the price of a set of goods or services than on the price of any goods or services forming part of the set;

(b) subject to sections 244 to 247, disclose, in an advertisement, the amount of the instalments to be paid to acquire goods or to obtain a service without also disclosing the total price of the goods or services and laying the greater stress on such total price;

(c) charge, for goods or services, a higher price than that advertised.

For the purposes of subparagraph c of the first paragraph, the price advertised must include the total amount the consumer must pay for the goods or services. However, the price advertised need not include the Québec sales tax or the Goods and Services Tax. More emphasis must be put on the price advertised than on the amounts of which the price is made up

reply to daboom
Wow, I recommended Teksavvy to everyone. Now I will be leaving. Hows Acanac and Distributel?

Edit: Just learned about EBox, hows their Ontario service?

reply to En Enfer
This would also apply to broadband internet which rides on the phone service, when advertised at a price that does not include this phone service, yet requires this phone service for this price to be valid. When not getting phone service, the price advertised is still not the "total price" since dry loop fees apply in this case. In either case, actual price for the service is higher than advertised. Bell does this all the time.

If we want to be picky and bash TSI, we could say that their ads now lie about their "starting from" price of $24.95 in some provinces like QC for example. The lowest price for broadband is not $24.99 for DSL2, but $26.95 for cable3. It's like this because cable3 is the full service and does not require dry loop or phone service to ride on so it's the total price. DSL2 requires at least dry loop, which brings the lowest total price up to $33.74.

But if we bash TSI for this, we should bash every other indie, and all incumbents, for the same thing too. It's only fair.

reply to Velix

If Bell truly stopped their BS, then the price I see on their website for the Essential service should be the total price, even if that's the only service I buy. For reference, it's $29.95/month. So according to the law, if Bell says I must get a dry loop and pay extra, I simply invoke that law and say the price you advertised should be the total price if that's the only service I get. The argument here is that dry loop is an inherent requirement when not getting phone service on which DSL rides. Incidentally, that argument should also apply to any indie which provides DSL and charges dry loop.