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isp failure

I would like to know what is wrong with Windstream Nation Wide. Why have the lines all become so congested so that no one has any consistent speeds, and are always dropping. My service only works early in the morning. I was told that Windstream oversold in my area, causing bottle necks and serious slows. I have also been told for months that it is being looked into, but I dont think it is since it is still not fixed. What is the deal behind all of this. Over selling, not repairing, all accross the US.