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Tx
bronx cheers from cheap seats
Premium
join:2008-11-19
Mississauga, ON
kudos:12
Reviews:
·TekSavvy DSL
·FreePhoneLine
·Rogers Hi-Speed
reply to Gimli

Re: [DSL] Blindsided by Teksavvy! $8 modem rental fee!

said by Gimli:

lol

Teksavvy = Casino Niagara Roulette.....

Reload the page - guess what numbers you will see
lol

lol, funny enough it's oddly true

jcorcoran

join:2010-08-12
Toronto, ON
reply to lleader

I just called accounting & inquired about my next invoice and, even though I signed up for 25/7 before February 2nd, my March bill will include the $8 modem rental fee.

My guess is whoever speculated before that existing customers would be exempt was incorrect.



pnjunction
Teksavvy Extreme
Premium
join:2008-01-24
Toronto, ON
kudos:1
reply to lleader

I find the $1.50 under-line activation charge more offensive than the modem rental.

But then I've always been of the attitude that the screwing from Bell/Rogers is mostly out of their control, TSI can just try to be as transparent and honest as possible.

Looking at it this way the modem rental might not have been handled the right way (you can debate whether it should be lumped in or separate, the timing and communication was obviously bad), but the $1.50 charge is just plain wrong.

The front page is still saying internet starts at 24.95 with no hidden fees...even if you make the argument that the fee isn't 'hidden', the internet doesn't start at 24.95.



JCohen
Premium
join:2010-10-19
Nepean, ON
kudos:9
Reviews:
·Start Communicat..
·TekSavvy Cable
·Rogers Hi-Speed

said by pnjunction:

The front page is still saying internet starts at 24.95 with no hidden fees...even if you make the argument that the fee isn't 'hidden', the internet doesn't start at 24.95.

Ontario cable starts at $24.99 so maybe that's why they left it as is although in Quebec they should've changed it as the cheapest is DSL 2 at $26.49 including the $1.50.


mlerner
Premium
join:2000-11-25
Nepean, ON
kudos:5
reply to pnjunction

The $1.50 fee probably came down to the case where more often people complain about the upfront start up costs. The real funny thing is, even though the upfront cost might seem cheaper in the long run, the average person sees a bargain (whether it's lumped in or not) which is why Rogers and Bell often run promos for free install or no activation fee.

Looks can be deceiving but you have to find it first.



Davesnothere
No-BHELL-ity DOES have its Advantages
Premium
join:2009-06-15
START Today!
kudos:7
reply to jcorcoran

said by jcorcoran:

I just called accounting & inquired about my next invoice and, even though I signed up for 25/7 before February 2nd, my March bill will include the $8 modem rental fee.

My guess is whoever speculated before that existing customers would be exempt was incorrect.

 
Not sure of the reason, but if TSI bills existing 25/7 accounts the $8 modem rental fee (since those accounts' base rate is dropping like everyone else's), they'll anger THAT group of folks, but if they do NOT, they'll piss off the NEWEST subscribers who have been told that they themselves will have to pay it anyway.

Gonna be difficult for TSI to come out of THIS dilemma smelling purty !

Shirtjoy

join:2012-01-07
Scarborough, ON

TSI Dave told me that we would be exempt (through customer service email).


jcorcoran

join:2010-08-12
Toronto, ON

Let us know (you can find out your next estimated invoice amount through accounting), because I was told yesterday that even though I was an existing 25/7 customer, I would be charged the $8 modem rental on my next [post Feb 2nd] bill.


malocite

join:2004-05-24
Hamilton, ON
Reviews:
·TekSavvy DSL
reply to Davesnothere

said by Davesnothere:

said by jcorcoran:

I just called accounting & inquired about my next invoice and, even though I signed up for 25/7 before February 2nd, my March bill will include the $8 modem rental fee.

My guess is whoever speculated before that existing customers would be exempt was incorrect.

 
Not sure of the reason, but if TSI bills existing 25/7 accounts the $8 modem rental fee (since those accounts' base rate is dropping like everyone else's), they'll anger THAT group of folks, but if they do NOT, they'll piss off the NEWEST subscribers who have been told that they themselves will have to pay it anyway.

Gonna be difficult for TSI to come out of THIS dilemma smelling purty !

If only that had been up front and honest.... its remarkable how much EASIER everything is when you don't try and pull a fast one...


Rickkins

join:2004-04-05
Mtl, Canada
reply to lleader

The exodus begins.


morisato

join:2008-03-16
Oshawa, ON
Reviews:
·TekSavvy Cable
·TekSavvy DSL
·ELECTRONICBOX

well I am not sure of the exodus but i gotta say TSI pricing is putting it quite high compared to alot of competitors, 24/1 Unlimited cable with distributel is 50 theres is what 62 Thats a pretty hefty difference, not to mention distributel has a total of 39 activation, and much less cable woes as they have built out there services for alot longer than tek, ( acanac is a bad company period so no need to compare with them) And for the 25/7 theres few options atm but when other companys launch the option I have a feeling teksavvy what with its per line item charge will find itself coming out as the most expensive again currently aei is cheaper but then i never heard a word on aei so. basically teks cable offerings are @ jeopardy and there dsl will be.
--
Every time Someone leaves Sympatico an Angel gets its wings.



Davesnothere
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1 edit

The FUTURE, Conan

said by morisato:

....well I am not sure of the exodus, but i gotta say TSI pricing is putting it quite high compared to alot of competitors....

 
The KEY WORD is COMPETITORS.

There ARE more of them now, and this is more at a loss of customers to B$ELL and the other incumbent providers than to TSI.

There will be room for several 'Teksavvys' in the market place, IMNSHO, and they will ALL continue.

The incumbents shall suffer an 'exodus en masse' of retail customers who will migrate to the various Indie ISPs, and was that not what we all have said that we wanted ?

The only question will soon be whether you hate one (or all) of the incumbents more, and simply want out, out, ANYWHERE, just OUT ! - or do you ALSO love a particular Indie ISP more, while you are at it.


Gimli
Premium
join:2006-01-03
l5a2o4

said by Davesnothere:

said by morisato:

....well I am not sure of the exodus, but i gotta say TSI pricing is putting it quite high compared to alot of competitors....

 
The KEY WORD is COMPETITORS.

There ARE more of them now, and this is more at a loss of customers to B$ELL and the other incumbent providers than to TSI.

There will be room for several 'Teksavvys' in the market place, IMNSHO, and they will ALL continue.

The incumbents shall suffer an 'exodus en masse' of retail customers who will migrate to the various Indie ISPs, and was that not what we all have said that we wanted ?

The only question will soon be whether you hate one (or all) of the incumbents more, and simply want out, out, ANYWHERE, just OUT ! - or do you ALSO love a particular Indie ISP more, while you are at it.

I guess $23,000 for a 1gb link plus all the other monthly access fees and the per customer charges are not barriers to entry.....

Unless companies like GlobalLive / Orascom decide to get into the terrestrial Broadband market - what company will get into this game given the continuing and blatant protectionism by the CRTC towards the Incumbents?

Not I says the fly...


Davesnothere
No-BHELL-ity DOES have its Advantages
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START Today!
kudos:7

said by Gimli:

Not I says the fly...

 
As long as B$ELL and the other incumbents continue to ream their retail customers as severely as they do - remember that THOSE peeps still get UBB'd into financial destitution, much worse than by ANY Indie ISP - I still feel comfortable with my prediction.


Gimli
Premium
join:2006-01-03
l5a2o4

said by Davesnothere:

said by Gimli:

Not I says the fly...

 
As long as B$ELL and the other incumbents continue to ream their retail customers as severely as they do - remember that THOSE peeps still get UBB'd into financial destitution, much worse than by ANY Indie ISP - I still feel comfortable with my prediction.

said by Davesnothere:

said by Gimli:

Not I says the fly...

 
As long as B$ELL and the other incumbents continue to ream their retail customers as severely as they do - remember that THOSE peeps still get UBB'd into financial destitution, much worse than by ANY Indie ISP - I still feel comfortable with my prediction.

Your idea is completely valid and to an extent - i would love to agree as it would mean great things for the consumer. However, all it takes is one smart exec. @ bhell or Robbers to decide on some crazy aggressive pricing ( not the 50% off at half price tie down gimmik) and the incumbents will take the indy's out.

Remember - there's nothing stopping the incumbents from lowering their price.


Guspaz
Guspaz
Premium,MVM
join:2001-11-05
Montreal, QC
kudos:23
reply to Gimli

said by Gimli:

Unless companies like GlobalLive / Orascom decide to get into the terrestrial Broadband market

Globalive has been in that market for the past five years...

»yak.ca/high-speed-internet

Although I don't remember if they offered DSL for the full five years. They certainly have for a few years now. Even do DSLAM-based stuff in partnership with Fibrenetics.
--
Developer: Tomato/MLPPP, Linux/MLPPP, etc »fixppp.org


Davesnothere
No-BHELL-ity DOES have its Advantages
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START Today!
kudos:7
reply to Gimli

said by Gimli:

....Remember - there's nothing stopping the incumbents from lowering their price.

 
One wee acronym : FoS = Fear of Shareholders ?


Gimli
Premium
join:2006-01-03
l5a2o4

said by Davesnothere:

said by Gimli:

....Remember - there's nothing stopping the incumbents from lowering their price.

 
One wee acronym : FoS = Fear of Shareholders ?

Haha +1 lol


Davesnothere
No-BHELL-ity DOES have its Advantages
Premium
join:2009-06-15
START Today!
kudos:7

said by Gimli:

Haha +1 lol

 
Like THAT ? - Try THIS :

EJS = Executives' Job Security !


Gimli
Premium
join:2006-01-03
l5a2o4

said by Davesnothere:

said by Gimli:

Haha +1 lol

 
Like THAT ? - Try THIS :

EJS = Executives' Job Security !

Hmmmm not sure about that - Completely eliminating the entire Indy market gets the Exec. quite the bonus


Davesnothere
No-BHELL-ity DOES have its Advantages
Premium
join:2009-06-15
START Today!
kudos:7

said by Gimli:

Hmmmm not sure about that - Completely eliminating the entire Indy market gets the Exec. quite the bonus

 
ONLY if it WORKS

C'mon, George & Mirko - Bet the FARM !
--

"It's COLD in here, Mister (Premier) McGuilty ! - PLEASE, could I have just a wee piece of COAL for the fire ?"
-
Read about : »UBB Nightmare


Guspaz
Guspaz
Premium,MVM
join:2001-11-05
Montreal, QC
kudos:23
reply to lleader

Re: [DSL] Blindsided by Teksavvy! $8 modem rental fee!

That's right, , all the way to the year.... 2000.

Coincidentally, typical internet speeds today are still slower than Videotron's cable internet speeds were in the late 90s (10 megabit). Hah.
--
Developer: Tomato/MLPPP, Linux/MLPPP, etc »fixppp.org



Phibian

join:2009-06-01
Ottawa, ON
reply to lleader

Put in my request for clarification on billing issues on Monday. Still "waiting for accounting to look into it". Seriously? What is going on over there?



elwoodblues
Elwood Blues
Premium
join:2006-08-30
Somewhere in
kudos:2
reply to Guspaz

Re: The FUTURE, Conan

10mb is the biggest package.
Ho Hum


vintagewino

join:2003-07-22
Grimsby, ON
kudos:2

My cousin in South Korea is killing herself laughing at the great "strides for speed" we have taken, and our efforts for an economical internet.

By comparison, we're dial-up (and not 56k, either).


int0

join:2005-05-11
Montreal, QC
reply to Phibian

Re: [DSL] Blindsided by Teksavvy! $8 modem rental fee!

said by Phibian:

Put in my request for clarification on billing issues on Monday. Still "waiting for accounting to look into it". Seriously? What is going on over there?

Here's the response I just got from TSI (this after in the TekSavvy Direct forum AND on the phone, they confirmed I would not be charged the $8 modem rental for my 25/7, since I signed up before Feb 2):
quote:
at first it seemed to be word that the process was going to be to not charge existing 25mb customers the 8$ /mo. modem fee. However as per the up to date pricing FAQ document I've been advised to reference for this issue, it indicates the following:

"4.6 : Does the $8.00 *Modem Rental Fee* apply to existing DSL FTTN 25MB customers?

- Yes, all customers on the DSL FTTN 25MB package will be charged this fee effective immediately (next invoice)"

Great apologies for the confusion but the fee will unfortunately apply.

Now if I don't get a refund of my $99 so I can switch to EBox, I'm going to throw a fit!


mlerner
Premium
join:2000-11-25
Nepean, ON
kudos:5
reply to vintagewino

Re: The FUTURE, Conan

said by vintagewino:

My cousin in South Korea is killing herself laughing at the great "strides for speed" we have taken, and our efforts for an economical internet.

Isn't South Korea also where they have internet censorship? Speed is one thing, not being able to access a great amount makes it useless.


lleader

join:2011-01-01
Mississauga, ON
reply to int0

Re: [DSL] Blindsided by Teksavvy! $8 modem rental fee!

said by int0:

Here's the response I just got from TSI (this after in the TekSavvy Direct forum AND on the phone, they confirmed I would not be charged the $8 modem rental for my 25/7, since I signed up before Feb 2):

quote:
at first it seemed to be word that the process was going to be to not charge existing 25mb customers the 8$ /mo. modem fee. However as per the up to date pricing FAQ document I've been advised to reference for this issue, it indicates the following:

"4.6 : Does the $8.00 *Modem Rental Fee* apply to existing DSL FTTN 25MB customers?

- Yes, all customers on the DSL FTTN 25MB package will be charged this fee effective immediately (next invoice)"

Great apologies for the confusion but the fee will unfortunately apply.


I too was recently told over the phone I would not be charged the $8. Now it seems I will. There appears to be a lot of waffling on the issue.

There is one and only one criteria, as far as I am concerned, that should be applied to this issue. If TSI is going to be charged by Bhell for modem rental for those who signed up BEFORE Feb.02 then I don't mind paying it. I don't expect TSI to 'eat' the cost. But if Bhell is NOT charging TSI for those rentals then I don't think it is acceptable for TSI to charge their customers for it.

I would want a 'for the record' statement from Rocky or Marc regarding which of these scenarios is the truth.

vintagewino

join:2003-07-22
Grimsby, ON
kudos:2
Reviews:
·TekSavvy DSL
reply to mlerner

Re: The FUTURE, Conan

Mlerner, you're thinking of North Korea. For all intents and purposes, they're gagged. Iraq, Singapore and Australia were the ones that surprised me.

From gagged to free:

North Korea Cuba is listed as an Internet enemy by RWB in 2011. Not categorized by ONI due to lack of data.

Cuba is listed as an Internet enemy by RWB in 2011. Not categorized by ONI due to lack of data.

Iran is listed as pervasive in the political, social, and Internet tools areas and as substantial in conflict/security by ONI in June 2009.
Listed as an Internet enemy by RWB in 2011.

Saudi Arabia listed as pervasive in the social and Internet tools areas, as substantial in political, and as selective in conflict/security by ONI in August 2009. Listed as an Internet enemy by RWB in 2011.

Australia is not individually classified by ONI, but is included in the regional overview for Australia and New Zealand. Listed as Under Surveillance by RWB in 2011.

South Korea is listed as pervasive in the conflict/security area, as substantial in social, and as no evidence in political and Internet tools by ONI in December 2010.

Singapore is listed as selective in the social area and as no evidence in political, conflict/security, and Internet tools by ONI in May 2007.

Iraq is listed as no evidence in all four areas (political, social, conflict/security, and Internet tools) by ONI in August 2009.
Internet access in Iraq remains largely unfettered, but this is likely to change, as the authorities have initiated measures to censor Internet content and monitor online activities. In addition, the government has launched legal offensives against independent news media and Web sites.

Canada is not individually classified by ONI, but is included in the regional overview for the United States.

Source: »en.wikipedia.org/wiki/Internet_c···_country



El Quintron
Resident Mouth Breather
Premium
join:2008-04-28
Etobicoke, ON
kudos:4
Reviews:
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reply to int0

Re: [DSL] Blindsided by Teksavvy! $8 modem rental fee!

said by int0:

- Yes, all customers on the DSL FTTN 25MB package will be charged this fee effective immediately (next invoice)"

Great apologies for the confusion but the fee will unfortunately apply.

Disappointing, seeing as there's a considerable premium on the "unlimited" tier, which, I had selected because I'm usually slightly over the 300GB mark, and figured it would be simpler and easier for both myself and Teksavvy if I went with Unlimited.

Seems like this is an attempts to pretty much coral everyone into the 300GB plan, by creating an even huger price gap.

Color me unimpressed.
--
I'm watching District 9 again, and I've come to realize something: Wikus's got it all wrong. If I were morphing into a 9 foot tall hyper-dextrous alien that can shoot lightning bolts and get high off cat food why would I ever want to become human again?