| reply to lleader
Re: [DSL] Blindsided by Teksavvy! $8 modem rental fee! what i dont understand here is why people are bitching when the price of 25/7 has gone down from what it was before this big CRTC Fiasco..I believe 25/7 used to be in the range of $77 and now it costs $60. Maybe teksavvy did "decieve" you people by charging a modem rental fee separate...but even if they included that price in the total, the bottom line wouldn't change and the price would still be the price. Anyways I recommend going with cable...you get the same or better download and upload is also beginning to tick up. |
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Bhruic
join:2002-11-27
Toronto, ON
kudos:2 Reviews:
 ·TekSavvy DSL
| said by blaznazn224:what i dont understand here is why people are bitching when the price of 25/7 has gone down from what it was before this big CRTC Fiasco..I believe 25/7 used to be in the range of $77 and now it costs $60. Maybe teksavvy did "decieve" you people by charging a modem rental fee separate...but even if they included that price in the total, the bottom line wouldn't change and the price would still be the price
I like how you put the word deceive in quotations, as if it doesn't really apply. It does. They sent us an email with a link to the prices they were planning to charge us starting Feb 2nd. Nowhere in that link was there any mention of a charge for modem rental. This isn't a case of not including it in the total, it wasn't mentioned at all.
Some of us, mistakenly it's now apparent, took them at their word, and believed that that was the price that they'd be charging. We were deceived. They are, in effect, increasing the price of our connection by $8/mth with no notice at all, and after promising us that we wouldn't be paying it.
Maybe you don't have a problem with a company lying to you. Maybe you don't have a problem with a company advertising prices that they have no intention of honouring. But you'll have to forgive the rest of us who have an issue with it. |
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CoreM
join:2005-06-29
France | reply to blaznazn224
I think there are a couple of reasons:
1) Nobody here has any interest whatsoever in paying for hardware over and over and over again that we will never end up being able to own.
2) Many users signed up for the 25/7 service due to all the reps telling us that the total cost would be effectively $52/mo. Once Feb 2nd rolled around many found out the hard way that there was an additional $8/mo fee on their bill. This was also contrary to their prior cost structure which included the modem fee in the price.
I don't see why it's so surprising to be "bitching" about that, do you? |
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Reviews:
·TekSavvy DSL
| reply to blaznazn224
The modem rental things is a directly contradiction to TSI's approach of allowing customers to have a choice.
It is also not in the tariff. It bugs me to be forced to pay something that is not mandated in the tariff and then to put the blame on Bell. |
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 JCohenPremium
join:2010-10-19
Nepean, ON
kudos:3
·Start Communicat..
 ·TekSavvy Cable
 ·Bell Fibe
·Rogers Hi-Speed
| said by Phibian:It is also not in the tariff. It bugs me to be forced to pay something that is not mandated in the tariff and then to put the blame on Bell.
I looked through all the recent Bell tariffs related to GAS and FTTN and didn't see a single mention of a modem rental fee. Also if they're going to make rental mandatory at least get Bell provide the Sagecoms to people that are having constant issues with the Cellpipe. |
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CoreM
join:2005-06-29
France | I'm sure all the tariffs are posted in here somewhere, but do you have the links handy perchance? I'd love to leaf though them myself. |
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JCohenPremium
join:2010-10-19
Nepean, ON
kudos:3 Reviews:
·Start Communicat..
·TekSavvy Cable
·Bell Fibe
·Rogers Hi-Speed
| said by CoreM:I'm sure all the tariffs are posted in here somewhere, but do you have the links handy perchance? I'd love to leaf though them myself.
»www.crtc.gc.ca/8740/eng/2011/b2.htm 2011 Tariff applications for Bell.
»www.crtc.gc.ca/8740/eng/2012/b2.htm 2012 Tariff applications for Bell. |
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CoreM
join:2005-06-29
France | Thanks!
Just had a quick look at the tarrifs for GAS from Feb 1st and found this on the GAS FTTN tarrifs:
Note 1: The service charge applies on each GAS-FTTN initial installation, and on all subsequent speed upgrades which require the use of the Company's VDSL modem. In all other cases, the Administration Fee per end-user applies. |
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 GuspazGuspazPremium,MVM
join:2001-11-05
Montreal, QC
kudos:20 | reply to lleader
Yeah, I can't find anything saying that Bell charges for the modem... It would be nice if somebody at TekSavvy could point out where that is in the tariff.
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Developer: Tomato/MLPPP, Linux/MLPPP, etc »fixppp.org |
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Reviews:
·TekSavvy Cable
·TekSavvy DSL
·ELECTRONICBOX
| I also read thru and searched the tariffs No mention of a Modem rental fee Anywhere. Only place it seems to be mentioned is in relation to the Installation charge which core m quoted above.
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Every time Someone leaves Sympatico an Angel gets its wings.
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 elwoodbluesElwood BluesPremium
join:2006-08-30
HarperLand | reply to lleader
Here is what's interesting.
Nexicom is offering 25/7 for $78/month
Modem is included, no network access fee and/or activation charge.
It seems like Bellsavvy is trying to get the last few dollars in before they go under. |
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GuspazGuspazPremium,MVM
join:2001-11-05
Montreal, QC
kudos:20 | said by elwoodblues:Here is what's interesting.
Nexicom is offering 25/7 for $78/month
Modem is included, no network access fee and/or activation charge.
It seems like Bellsavvy is trying to get the last few dollars in before they go under.
There is a $100 activation charge with nexicom. The modem is listed as being included, but you should confirm that since that may have been intended for the previous DSL services.
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Developer: Tomato/MLPPP, Linux/MLPPP, etc »fixppp.org |
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 Mike2009
join:2009-01-13
Ottawa, ON
kudos:3
·TekSavvy DSL
| reply to elwoodblues
said by elwoodblues:Here is what's interesting.
Nexicom is offering 25/7 for $78/month
Modem is included, no network access fee and/or activation charge.
It seems like Bellsavvy is trying to get the last few dollars in before they go under.
Is it really necessary to bash Teksavvy in multiple threads? That seems to be your new thing and it's getting old fast. |
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Reviews:
·TekSavvy Cable
| said by Mike2009:said by elwoodblues:Here is what's interesting.
Nexicom is offering 25/7 for $78/month
Modem is included, no network access fee and/or activation charge.
It seems like Bellsavvy is trying to get the last few dollars in before they go under.
Is it really necessary to bash Teksavvy in multiple threads? That seems to be your new thing and it's getting old fast. I don't see how he is bashing Teksavvy he's just stating the facts it's cash grab/hidden fee nothing more. There service is in major decline compared to the past not mention the layoffs show there in some financial trouble. |
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| said by neuromancer1:There service is in major decline compared to the past not mention the layoffs show there in some financial trouble. The layoffs were mostly temporary part-time workers so although they may be suspiciously timed, they do not necessarily mean anything.
What probably hurts their reputation with (former) fanboys more is their decision to have more Bell/Rogers/etc.-like itemized bills for non-optional service components. |
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elwoodbluesElwood BluesPremium
join:2006-08-30
HarperLand Reviews:
·Cybersurf Intern..
| reply to neuromancer1
said by neuromancer1:said by Mike2009:said by elwoodblues:Here is what's interesting.
Nexicom is offering 25/7 for $78/month
Modem is included, no network access fee and/or activation charge.
It seems like Bellsavvy is trying to get the last few dollars in before they go under.
Is it really necessary to bash Teksavvy in multiple threads? That seems to be your new thing and it's getting old fast. I don't see how he is bashing Teksavvy he's just stating the facts it's cash grab/hidden fee nothing more. There service is in major decline compared to the past not mention the layoffs show there in some financial trouble. This is typical of companies in financial distress, under the assumption that credit has been cut off, you need to generate cash fast, the easiest way is to nickel and dime your customers, reduce your overhead (lay off staff). Of course both lead to service declines, between those leaving for somewhere else, and the stop sells on Cable, growth has come to a standstill. Not to mention the huge costs associated with the new tarrifs
I don't expect anyone at Teksavvy to disclose the state of corporate affairs, but since the beginning of the year, it's been a 100% turnaround, from a chatty, engaging company to one that gives you no answers to the "Blame Bell/Rogers" lines.
Mike2009, if presents an issue you know where the ignore button is. And seriously you need to take the blinkers off and stop being such a fanbois.
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No, I didn't. Honest... I ran out of gas. I... I had a flat tire. I didn't have enough money for cab fare. My tux didn't come back from the cleaners. An old friend came in from out of town. Someone stole my car. There was an earthquake....... |
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 pnjunctionTeksavvy ExtremePremium
join:2008-01-24
Toronto, ON
kudos:1 | You'd do better without the misinformation ($100 activation with nexicom) and exaggerations. They turn you from a critic to a simple hater, keep going like this (acknowledge your mistake yet?) and you're headed for troll territory. |
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Mike2009
join:2009-01-13
Ottawa, ON
kudos:3 | reply to elwoodblues
Hey Elwood, check my posts. I'm definitely no fanboy. I've taken them to task in the past over issues that affected my service. |
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| reply to elwoodblues
Also that after a layoff means that the same amount of work is now done by remainder of the work force with a low morale. You'll feel like you are in a chicken farm and don't know when your new life as a pie in the factory.
Management also tends to distance itself from the working stiffs. |
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Mike2009
join:2009-01-13
Ottawa, ON
kudos:3 | reply to elwoodblues
Are you even a Teksavvy customer? I thought you were with 3Web. |
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