US Cable Support > Road Runner > [TWC] Speed testing on TWC (The Worst Cable)

reply to blueondemand

Re: [TWC] Speed testing on TWC (The Worst Cable)

My replace cable modem is a ubee model number U10C018.80

Tracing route to www.l.google.com
over a maximum of 30 hops:

1 * * * Request timed out.
2 10 ms 12 ms 9 ms gig-3-0-2-nycmnyg-rtr1.nyc.rr.com [24.29.130.166
]
3 * 222 ms 263 ms pos-13-0-nycmnya-rtr1.nyc.rr.com [24.29.98.5]
4 833 ms * 23 ms bun6-nycmnytg-rtr002.nyc.rr.com [24.29.148.250]

5 19 ms 9 ms 9 ms 107.14.19.24
6 31 ms 17 ms 16 ms 66.109.9.30
7 23 ms 16 ms 18 ms ae-1-0.pr0.dca10.tbone.rr.com [66.109.6.165]
8 17 ms 22 ms 18 ms 66.109.9.66
9 16 ms 18 ms 16 ms 209.85.252.80
10 30 ms 30 ms 28 ms 209.85.243.114
11 30 ms 28 ms 29 ms 64.233.174.87
12 42 ms 35 ms 35 ms 72.14.236.193
13 27 ms 28 ms 39 ms vw-in-f106.1e100.net [74.125.113.106]

Trace complete.

ouch that looks like an issue on their end at those two hops

It just got worse



Tracing route to www.goggle.com
over a maximum of 30 hops:

1 1 ms 1 ms 1
2 * * * Request timed out.
3 407 ms 337 ms 305 ms gig-3-0-2-nycmnyg-rtr2.nyc.rr.com [24.29.130.170
]
4 306 ms 424 ms * tenge-0-7-0-6-nyquny91-rtr001.nyc.rr.com [24.29.
151.114]
5 246 ms 305 ms 448 ms bun6-nyquny91-rtr002.nyc.rr.com [24.29.148.254]

6 452 ms 331 ms 307 ms 107.14.19.22
7 379 ms 354 ms 308 ms ae-0-0.pr0.nyc20.tbone.rr.com [66.109.6.157]
8 583 ms 369 ms * 66.109.9.210
9 547 ms * 425 ms 204.245.38.170
10 652 ms * 451 ms po80.sr2.evo.leaseweb.net [62.212.80.74]
11 439 ms 516 ms 603 ms -entry [85.17.162.24]

Trace complete.

It definitely looks like something network engineering would have to take care of. Not sure how much luck you'll have getting them to do something though

Just go down and up never orver 1 Mbps

8:55 pm

Can you run the traces and speed tests without your router? Direct to modem?

I had aready post them using direct line from computer to cable modem.

Tracing route to www.l.google.com
over a maximum of 30 hops:

1 * * * Request timed out.
2 9 ms 19 ms 9 ms gig-0-3-0-15-nycmnyg-rtr1.nyc.rr.com [24.168.136
.221]
3 11 ms 23 ms 11 ms pos-13-0-nycmnya-rtr1.nyc.rr.com [24.29.98.5]
4 23 ms 13 ms 10 ms bun6-nycmnytg-rtr002.nyc.rr.com [24.29.148.250]

5 10 ms 9 ms 10 ms ae-4-0.cr0.nyc30.tbone.rr.com [66.109.6.78]
6 16 ms 23 ms 39 ms 66.109.9.30
7 25 ms 17 ms 15 ms ae-1-0.pr0.dca10.tbone.rr.com [66.109.6.165]
8 18 ms 20 ms 29 ms 66.109.9.66
9 19 ms 16 ms 16 ms 209.85.252.80
10 29 ms 29 ms 43 ms 209.85.243.114
11 28 ms 35 ms 27 ms 64.233.174.117
12 34 ms 45 ms 36 ms 209.85.253.185
13 32 ms 30 ms 136 ms vx-in-f103.1e100.net [74.125.115.103]

Trace complete.

Speed go up and down

Start a new thread in the »Time Warner Cable Direct forum.
There you can converse with TWC/RR technicians directly about this, they can run remote diagnostics, and escalate the problem within the organization.
--
Ad astra per alas porci!!

"The CMTS... although it's odd it's dropping ICMP packets. Most TWC areas don't do that."

That was why I guess I was confused.

Hob
--
"A foolish consistency is the hobgoblin of little minds."
- Ralph Waldo Emerson

reply to blueondemand
Why are the rich always getting blamed for everything wrong with the world. I stubbed my toe - darn rich people made it happen!

reply to blueondemand

said by blueondemand:

Speed go up and down

reply to blueondemand
Reach out to TWC on the Direct forum
»Time Warner Cable Direct

There is no way you should be getting that kind of performance, there must be something wrong with the RF into your home, or on your home network.

Also, are you always using the same SpeedTest.net server? Could be something with that particular server.

reply to etaadmin
No i never had used torrent or other internet consuming application when doing speed test. When i do a speed test i plug a direct internet cord from my laptop to the cable modem. This problem is always happening to me everyday and get worse on the weekends were Netflix video resolution will not show HD video at all wired or wireless. I had tested with different computer and devices and same outcome.

The only internet hungry devices we used during the day and night is a roku. I haded used torrent ones to download a linux operation system Ubunto. That was like a year ago and never i used torrent ever again.

reply to Engineer342
I dunno. Ive been a huge critic of Time Warner in the past and still am but my internet service has been solid. I subscribe to the 15/2 package and my speeds are consistently 30/1.9 Ping in the high 20's low 30's. I cant complain. Ive seen slight improvements like switching my modem from a Motorola surfboard to a Linksys CM100 and my WRT54gs router to a Netgear WNDR4500. Ive done my part keeping up with my equipment and TW has done their part. It kills me to stand up for them especially after another dispute which didnt affect me but still sickened me anyways.

For those who complain about not getting FIOS in Buffalo. Give it up!. Its not about being racists or only serving the rich in Amherst. Fios can be had in a number of towns all not "Rich" I live in a modest community in Tonawanda which has FIOS available. The only people City of Buffalo residents should blame for lack of options and service is themselves. The city had been in a constant state of decay for over a decade and you expect companies to pump money into your community? For what? Ever heard of investing bad money? The residents chose to stay there in the city living in that state of decay. You can move anytime you want. You could have also started this resurgence we are seeing downtown years ago.

Even with all the positive things happening within city limits most of us still avoid the city at all costs. The infrastructure is garbage, the layout is garbage and most of everything you see is garbage. Its a disgrace. BTW nice rail system. LOL Im done!

reply to Engineer342
I had similar issues like yours Blue, and i'll tell you what helped me out. Document every single slow-down you get. Tracerts/Pings/Speed Tests etc.. Call up and ask to speak to a level 3 support. This is where you have to be diligent! In order for your issue to be resolved you need 3 Level 3 tech visits. After the 3rd visit, you will get transferred to customer care, which will then have your issue escalated and resolved.

Just remember to have all of your documentation, because this will help you in the long-run.
--
Fantasy football is Dungeons & Dragons for the guys who beat up kids that played D&D.

Hello,

I live in KCK (meaning I can't wait for Google ) and just switched from u-verse to wideband on monday, they had to install a new line from the pole to the house and a cable modem.

So far it's been running decently but not anywhere near the 50mb but at least its quite stable with no up and down problems.