I'm paying a $242 cancellation fee to go back to Knology. My story with Mediacom started in May 2011, and within 3 weeks cancelled the TV in favor of DirectTV (awesome, btw). The SD channels were fine, but the HD must have lacked signal or bandwidth, as it's pixelate, freeze, and was infuriating to try to use. SD on 72" looked like poop.
So onto the reason I'm paying to leave!
First day down: Sunday January 29th, around 5:30PM (I was in a conference)
Today: Feb 2nd
Appointment for a tech: Feb 8th
Total days down: 10, best case
I called several times Jan 30th, hoping to get an earlier appointment, and was told that "an 8-5 spot just opened" for Feb 1st. To illustrate how much I need this online, I slept on my couch such as to hear the door bell, and my phone is my alarm clock, organizer, etc anyway, so it was by me.
Long story short, they never called. Never showed. I called numerous times throughout the day, just friendly checks. Starting @ 3:45, then every 1-2 hours thereafter. Finally after being told "it may be as late as 7" I called at 7:36 and they called dispatch, who told them "we tried to call 3 times." I verified the phone #, and said "well, not calling anybody a liar, but I live on this phone and I dont have any missed calls." That would have been where they say 'ok, our mistake' but they stuck to their story about calling, even adding "perhaps you block 800 numbers." Yea, thats what it is. On a phone that takes calls from Afghanistan to Germany, I'm screening numbers. No.
So here's my call log.
Red arrows are outgoing. Notice the last call? :P
If you live in Madison/Huntsville/Harvest, and you're shopping, DO NOT GO WITH MEDIACOM. They've been down 1-5 days a month, and as a result my 4G (unlimited) has gone as high as 22GB/month! If you use a 20Mbit connection to check email, maybe these guys are great and you can shave $10/m off your bill by not going with somebody else. If you expect to come home and browse, work, check stocks, or really do ANYTHING that you expect to be able to do daily, trust me.. go somewhere else.