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| [Troubles] Granville, Oh - 6 Mbps DSL slow every night (close to Newark & Columbus)
Had Windstream 3 Mbps DSL for 4 years, then upgraded in Sept 2011 to the 6 Mbps DSL. Wish I had seen this website first.
Worked fine for 1 or 2 months then noticed problems in the evening. Web sites taking forever to load. Did some speed tests and confirmed that my connection was about 560 Kbps, not the 6 Mbps I'm paying for.
Called a few times and did the whole reboot with the DSL modem and followed the support script. It might help for an hour, then fall back to slow again.
I am a computer consultant so there are days I am home. During the business day, the speed is great.
Found a website called »www.testmy.net.
One of the best things they offer is you can schedule repeating tests. So I created an account and did the maximum repeating schedule. Hourly tests for 100 times. So a little over 4 days. I had an older computer in the house that is on 24/7 and I used that. After the 4 days were up I ran another 100 tests. I've been at it for 15 days now.
Wanna guess what the graph looks like?
I get 5-6 Mbps until 6 pm, then it drops to below 1 Mbps and stays around that speed till about 12 midnight. Then back up to 5-6 Mbps for the late night and rest of the next day. Repeats every day.
Here is a public link for you all to see:
»testmy.net/stats/?&t=u&l=500&q=mike789r
Just called Windstream support. They wanted nothing to do with the graph. Tried to tell me some equipment was bad and was fixed on the 28th. I told her that didn't help me, it still is slow 4 days after that date.
I told them it looks like they oversold the area and the DSLAM needs upgraded, added to or a bigger pipe installed. They played dumb.
Wanted to send out a tech. I said the connection is fine during the day, is someone going to come out at 8 pm? Plus if there was a problem with the connection, why does it only happen between 5 pm and midnight? No answer.
I asked to be transferred to billing to ask for a refund.
Talked to someone in billing and in a nutshell this is what you have to do before requesting a refund.
- Call support in the evening when it is slow. Have them document the slow speed.
- Do this every night.
- Call billing, they will look up your account and see each complaint and give some kind of credit.
Not sure if I have that kind of time to spend on hold.
Gonna try the local office of techs and see if they can give me the lowdown on my area and saturation of the DSLAM.
Also contacted the local newspaper. Will try to get a story on local residents and possible problems with Windstream and to have the speed test websites in the story. Most people are not tech savvy and have no idea what is going on with their DSL line. This way they can have the tools to test their connection.
My hope is to have a follow up story with results. Nothing like bad publicity to light a fire under Windstream.
Sorry so long, hope this helps some of you.
Mike | |
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