| Teksavvy West loses way, dives into apathy and mediocrity. I've been trying to see my way clear to be a Teksavvy customer for a long time now. I like the idea, I hate the incumbents, they seemed to stand for something other than big-corp-captive-customer BS. But I've turned the page on Teksavvy now, and, disappointed, won't be becoming a customer or migrating my friends and family as I would have hoped to do either. Everything I say here is from a westerners perspective, and someone with access to cable-quality services ie: Shaw. I'm not qualified to judge Teksavvy's product from the perspective of other markets, obviously, and their behaviour has varied a little in other places. So with that caveat -
Considering Teksavvy has been dragging their feet on reacting to changes Shaw made 9 months ago that made your offering 1) not very attractive and 2) seemed to imply that some plan changes would need to be forthcoming, but never did, on top of the fact that now again news from the CRTC and lack of news from Teksavvy has made you a lame duck twice over, it's really disappointing to see further lack of response.
I rooted for you guys. I looked for the ways to sign up. I even posted detailed examinations of your service and what the hitches were in a pretty non confrontational positive way. What I got back was 'we're working on it'.
Now, I'm writing Teksavvy off as a joke. Unable to execute, unable to plan strategically, unable to spread a corporate culture of responsibility and accountabilty. The absolute final nail is the bunker mentality I've seen cropping up here. There's never any "... thanks for bringing up this issue where we didn't perform at our best, we're going to learn from this and improve in future", because as far as I can see, Teksavvy has drunk the "its everyone elses fault" koolaid down to the bone. Defensiveness and denial is the last resort of poor performance.
I found a better provider, a better price, more services, and most importantly, a company that doesn't comport itself like a bunch of amateurs. And I'll be able to sleep at night knowing that Im not going to lose the lottery and end up one of the absolute months-long horror stories posted on this forum.
Sorry Teksavvy, maybe you shouldn't be in the western market if you aren't up to a little competition. |
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| If the internet out west ends up like the internet in southern Ontario you'll come crawling back on your hands and knees begging Teksavvy to sign you up. |
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| reply to bluenote73
lol. i get awesome service from teksavvy out west and 24Mbps/$36 cant be beat.
gtfo and go whine elsewhere or just sign up with telus/shaw who raise their rates every six months and block ports. |
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| said by fluffy :lol. i get awesome service from teksavvy out west and 24Mbps/$36 cant be beat.
gtfo and go whine elsewhere or just sign up with telus/shaw who raise their rates every six months and block ports.
Maybe you haven't been paying attention, but Teksavvy has done just that today, even, and in a crappy amateurish poorly conceived way to boot. And they have (basically) promised to do so to vancouver users as well, just haven't gotten around to it yet.
I'm going to 25 MBps/3Mbps with 500 GB unenforced cap and paying $39 with Telus OPTIK. Enjoy yourself with these clowns, I've had enough. I won't have to pay any stupid installation, modem fee, or put up with any BS excuses about how it's somebody else's fault either. |
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| you can pay your $100/month (what ? you didnt read telus fine print ? they charge $44/month for optik internet and dont unbundle it from their TV offering which means you pay for both whether you watch tv or not) while i pay $36/month flat for the same speed. |
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1 edit | I'm well aware of the details - I have to have TV even though I , personally, don't use it, and Optik TV is a very awesome service. And the cost of the internet is $39 like I said.
They also throw in $600 in incentives, ($180 + a samsung galaxy tab), a whole-house PVR + 2 HD pvr-connected boxes, installation, modem, all for free. I'm glad you're happy with your service - I expect to be happy with mine.
My actual cost, to save further arguments, not including promo temporary pricing, is $70 total for TV and 25Mbps/3/500GB . If you just add the Optik TV final cost is 31, once you add the internet total is $70. |
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grunze510
join:2009-02-14
Cote Saint-Luc, QC
kudos:1 | reply to fluffy
High Speed Turbo 25(/2.5) is $54/month standalone and doesn't require a bundle. »www.telus.com/content/internet/h···o-25.jsp |
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 TrevIP Telephony GuruPremium
join:2009-06-29
Victoria, BC
kudos:3 | Yup. If you have a Telus land line, you get a $10 bundle discount as well. This is the effectively the dry loop price.
They actually just called me last night (did they see my recent forum posts?) offering a triple play bundle: Phone, Internet, and TV for $29/mo for six months. I turned them down since I don't care for TV and already get my phone at no cost, but it's getting hard to justify $35.95/mo to Teksavy for comparatively slow speeds.
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Wondering what I do? Find out at »www.digitalcon.ca |
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| reply to grunze510
lol. i like the way $54 is presented as less than $36.
are you all total idiots ? You end up paying MORE (regardless of whatever convoluted logic or deals you think you are getting) for the same speed than teksavvy.
i dont care about TV or phone. I want the lowest cost highest speed internet with no ports blocked and no B.S. teksavvy gets me that as a flat $36/month for 24/2. they dont ding me for staying longer with them. they dont charge me dry loop costs on cable. they dont "bundle" or reduce the rate for 6 months to hook me. they dont send me junk mail. they arent complete idiots when i talk to their techs. they dont hide anything when i talk to them on the phone. they deliver what i want at the cheapest price.
now you guys need to GTFO and go do back to school to do basic math 101. hint: $36 is cheaper than both telus and shaw can deliver for 24/2.5 without "bundling" "incentives" or "reduced rates for 6 months" or any such stupid idiocy which means they treat their customers like sheep to be fleeced. |
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TrevIP Telephony GuruPremium
join:2009-06-29
Victoria, BC
kudos:3 | said by fluffy :hint: $36 is cheaper than both telus and shaw can deliver for 24/2.5 without "bundling" "incentives" or "reduced rates for 6 months" or any such stupid idiocy which means they treat their customers like sheep to be fleeced.
The only problem is Teksavvy only offers 3/1 and 6/1 speeds in BC/AB. And they offer it at prices higher than Telus, as has already been spelled out for you on another thread.
The whole point of this thread is that Teksavvy doesn't offer any of the higher speeds that both Telus and Shaw are boasting.
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Wondering what I do? Find out at »www.digitalcon.ca |
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| i am getting 24/2.5 with teksavvy in BC. not sure where you get the only 3/1 and 6/1 idea from. |
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| I know it's fun to think that wherever you live is the centre of the universe (god knows enough people in Toronto do!  ,) but part of the problem is that the 24/2.5 (which is actually 25/2.5) which you're referring to only counts for people who live within the greater Vancouver area who have access to those cable services.
Everyone else in the west (that includes people as close as Victoria, or out in Chilliwack) are limited to the forementioned 3/1 and 6/1 DSL connections through Teksavvy.
Furthermore, as Trev has pointed out - Teksavvy doesn't offer the same speed tiers available from Telus/Shaw - i.e. 15/1 + 25/2.5 for DSL and 50/3 + 100/5 + 250/15 (in some areas) for cable.
I'm all for rooting for the little guy, but you can't claim that right now they're playing in the same league, let alone ballpark.
Here's to hoping their vague promises of updates in the coming weeks brings some of these to the Teksavvy customers out west. |
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| reply to fluffy
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| fluffy, as others have already said, and i will repeat and i created a thread for this and am waiting for tsi martin to get some news is that 25 is NOT AVAIBLE ANYWHERE IN WEST EXCEPT VANCOUVER. MAYBE GVA i dont know. but i know for a FACT its not available in AB, NOR is tekcable available in AB, where infact SHAW IS HEADQUARTERED. If i were a betting man, either they dont see the potential market in the west, because people arent lining up to sign up so they arent willing to invest in any equipment in AB because it certainly isnt a technological issue. OR they just dont have much interest because they are based in east, and are just giving us token internet where they just resell the locals here because they dont feel they can compete here. thats all.. I mean, I am more than eager to switch, but i'm not particularly holding my breath. but to be honest i dont think you can make a statement like they are very competitive in the west. because they clearly arent'. Thanks. |
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1 edit | reply to fluffy
said by fluffy :lol. i like the way $54 is presented as less than $36.
are you all total idiots ? You end up paying MORE (regardless of whatever convoluted logic or deals you think you are getting) for the same speed than teksavvy.
i dont care about TV or phone. I want the lowest cost highest speed internet with no ports blocked and no B.S. teksavvy gets me that as a flat $36/month for 24/2. they dont ding me for staying longer with them. they dont charge me dry loop costs on cable. they dont "bundle" or reduce the rate for 6 months to hook me. they dont send me junk mail. they arent complete idiots when i talk to their techs. they dont hide anything when i talk to them on the phone. they deliver what i want at the cheapest price.
now you guys need to GTFO and go do back to school to do basic math 101. hint: $36 is cheaper than both telus and shaw can deliver for 24/2.5 without "bundling" "incentives" or "reduced rates for 6 months" or any such stupid idiocy which means they treat their customers like sheep to be fleeced.
It's a straight across apples to apples $36 for teksavvy and $39 for telus. Thats not promotional, its their permanent bundled price.
And when you figure in you paid for installation, the modem, and whatever else other nickel and dime charges teksavvy adds in, you actually paid more than I did. Sorry to burst your bubble 
I will stipulate to the fact that, this is based on me needing cable TV though. Obviously if you don't buy cable TV from anyone, then its a slightly different picture.
The real point of this thread is teksavvy is a bunch of clowns though.
I rooted for them, and now I wish I had never heard of them.
EDIT: And having just read the 'layoffs' thread, I guess its a company that's being run into the ground, too. I don't believe for a minute that the problem is anything other than their management. |
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2 edits | Well, I don't live in the Centre of the Hippie Tree-Hugger Universe either  and I have Teksavvy 6/1 ADSL as well.
Or should I say had, as today I requested cancellation of my service as of the end of the month, after almost 3 years as a TSI customer. After 4 months of asking for updates and getting stonewalled, I've submitted a service request to Telus for 25/2.5 Highspeed Turbo.
6mo. intro @$34/mo, regular $54/mo. unbundled, dry-loop, non-contract. Vs the $47 I was paying TSI for unbundled, dry-loop at 6/1. That's $35.95 + band rate + GST here in AB. Telus's 15/1 is only $49 regular price now, but I figure an extra $7 is fine for near 4x greater speed.
Fundamentally the biggest difference in western Canada is the near-nonexistent enforcement of usage caps. Telus has never enforced overage fees or caps in over 10+ years, and Shaw has recently abolished them as well. If and when TSI can get its act together I might consider switching back but really there's almost no regulatory impetus to, it's purely a matter of price and customer service. |
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Reviews:
 ·Rogers Hi-Speed
 ·magicjack.com
| reply to bluenote73
I've given up on them also bluenote73. I was also poised to cheerlead for them but not so much anymore.
I live in a city of 100,000 and I'm in Southern Ontario. Teksavvy isn't even available in my area, and no official word on when.
I'm sure the Rogerszez and the Bellzez are preventing them somehow from expanding to my city, but their lack of explanation as to why they are not here doesn't give me a warm fuzzy.
I'll support the little guys... but only those little guys who communicate a little better. |
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1 edit | reply to bluenote73
maybe you habnt noticed, but teksavvy raised their rate once..and they were forced by the incumbents..during the 2 year stay with rogers their rates went up 7dollars for me |
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| reply to ryusoma
said by ryusoma:Fundamentally the biggest difference in western Canada is the near-nonexistent enforcement of usage caps. Telus has never enforced overage fees or caps in over 10+ years, and Shaw has recently abolished them as well. If and when TSI can get its act together I might consider switching back but really there's almost no regulatory impetus to, it's purely a matter of price and customer service.
This is a very good point. Although if I may correct you - Shaw has flirted with enforcing overages, twice, to my knowledge, and just recently quietly removed their "bump up" program off their website in the last few weeks. |
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| said by bluenote73 
This is a very good point. Although if I may correct you - Shaw has flirted with enforcing overages, twice, to my knowledge, and just recently quietly removed their "bump up" program off their website in the last few weeks.
And they were crucified in the press the last time they tried. When introducing their new packages last fall they also raised the bandwidth allotments, most packages over 10Mbit have 250-500Gb of data, and the 100-250Mbit speeds have 750Gb up to unlimited usage. I'm not saying these are perfect, but on TSI I've been quite satisfied with 450-500Gb average usage for video, music and gaming. I guess if I wanted to start using Netflix every night this might go up though.. |
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