Who cares? If they would just train the people on the phone to know about what products/services they offer and how they work in order to be able to solve your issue in one call the IVR wouldn't be annoying.
What they do need to remove is "Press 1 to continue" when it is transferring you to a human... Press 0000000000000 on your phone, it picks up a 0 at that prompt and hangs up on you. -- PRescott7-2097
reply to DaveDude One way to circumvent the IVR system is to not press any buttons while on the phone with Comcast. Then it will think you are calling from a rotary phone and transfer you to a human since IVR systems cannot recognize pulse or rotary dialing. I've done that before. -- All of my CPE (including my EMTA) is customer owned. The only Comcast owned equipment in my house is the CableCards in the two TiVO boxes I own.
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