| Which is better right now? Distributel or TekSavvy? So, I'm currently with Rogers right now and I don't like their service anymore so I've started looking for better ISP and found out about Distributel and TekSavvy.
And from what I've been seeing,
Distributel: Bad before but became really great like few months ago
TekSavvy: Great before but is starting to get bad or already bad
Are those true and to which ISP should I transfer?
PS: I live in Ottawa if that would help |
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kenze
join:2009-10-09
Montreal, QC | said by Hotshotjiji:So, I'm currently with Rogers right now and I don't like their service anymore so I've started looking for better ISP and found out about Distributel and TekSavvy.
And from what I've been seeing,
Distributel: Bad before but became really great like few months ago
TekSavvy: Great before but is starting to get bad or already bad
Are those true and to which ISP should I transfer?
PS: I live in Ottawa if that would help
Teksavvy's once stellar customer service is long gone, so I'd go with Distributel (they are really big in Quebec. ads everywhere, it's crazy for a small ISP.) I trust they can provide you with adequate service.
Also, I read a few reviews from Ontario users with Distributel and they seem satisfied.
I think you can get unlimited 24mbps for 49.99 with them. |
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 elwoodbluesElwood BluesPremium
join:2006-08-30
HarperLand | reply to Hotshotjiji
I have Distributel, and let me tell you, they've jumped by leaps and bounds. I've been with them for over 4yrs, and man when it was bad (3web) it was bad... |
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jfmezeiPremium
join:2007-01-03
Pointe-Claire, QC
kudos:22 | There used to be many "3web sucks" and "Acanac sucks" threads here. So many in fact that "<isp> sucks" was a trademark of those 2 (who are not under the distributel umbrella).
But in the last year, I have noticed a sharp decline of such complaints. So it appears that Distributel has fixed a lot of the problems.
I am not a customer of theirs, so I can't judge the actual experience, just commenting on my impression based on DSLR discussions. |
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| reply to Hotshotjiji
Switched from TSI to Distributel recently. So far it's been excellent. |
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| reply to jfmezei
Aren't those 2 part of Distributel now? And which is better? DSL or Cable internet?
Also, I might pick Distributel because of what you guys said. Thanks about that. I've also noticed that there was a lot of complains about them during 2009-2010 then when I searched for reviews on them during 2011-2012, most of the comments were positive while the other way around is happening with Teksavvy. |
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jfmezeiPremium
join:2007-01-03
Pointe-Claire, QC
kudos:22 | Distributel is currently advertising big in Québec. Saw their ads in the métro tonight. Unlimited cable internet for $37. |
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 eboxnat
join:2011-05-06
Montreal, QC
kudos:6 | said by jfmezei:Distributel is currently advertising big in Québec. Saw their ads in the métro tonight. Unlimited cable internet for $37.
It's only been a few days that those ads are out and about, they're really flashy :P
I'm glad we don't have (need) flashy ads. |
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elwoodbluesElwood BluesPremium
join:2006-08-30
HarperLand Reviews:
 ·Cybersurf Intern..
| reply to Hotshotjiji
said by Hotshotjiji:Aren't those 2 part of Distributel now? And which is better? DSL or Cable internet?
Also, I might pick Distributel because of what you guys said. Thanks about that. I've also noticed that there was a lot of complains about them during 2009-2010 then when I searched for reviews on them during 2011-2012, most of the comments were positive while the other way around is happening with Teksavvy.
Like I said somewhere else, I've been with 3web and now Distributel for about 4-5yrs, been through hell and highwater with them too.
Right now things work really well, wait times for support is negligible, and they actually respond to emails.
Unlike the BellSavvy that just turfed 56 bodies and you know wait times are going to get worse there.
--
No, I didn't. Honest... I ran out of gas. I... I had a flat tire. I didn't have enough money for cab fare. My tux didn't come back from the cleaners. An old friend came in from out of town. Someone stole my car. There was an earthquake....... |
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 dillyhammerA. Good. Start.Premium,MVM
join:2010-01-09
Hamilton, ON
kudos:9
·Start Communicat..
 ·Cogeco Cable
·TekSavvy DSL
·Caneris
| reply to Hotshotjiji
Well, I just decided to make the switch from Cogeco back to DSL.
I decided on going back to Teksavvy.
I did have a couple of other options but IMHO they weren't quite as attractive.
I'm also [painfully] aware of the threads deriding Teksavvy and their purported decline in customer service, yada yada.
But I spend quite some time with Teksavvy in the past, both at home here and former places of employment. They always treated me well. The service was top notch. I have a profound respect for Rocky and the charges he's led up the Hamburger Hill that is our telecom landscape.
On that basis, I went with Teksavvy. They've already earned my respect. I figured it I should at least give them the opportunity to keep it or lose it.
Order confirmed. Install Feb 9.
Feels good to be getting back with them. Real good.
Mike
--
Cogeco - The New UBB Devil
»[Burloak] Usage Based Billing Nightmare |
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| reply to elwoodblues
Does Distributel throttle their cable customers? |
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| Right now, Distributel definitely! I used to be a Teksavvy customer, nothing much to complain, just the fact they promised me cable service, charged me for it, just to tell me later that is not possible. I got refunded, but it left me with a bitter taste. Distributel delivered on all fronts: they provided cable service at the promised speed, sent free modem, they have much faster customer service, better prices, no throttling. |
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| Which modem are they giving for free? |
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| Motorola 5101N which is good for the 12 and 15 Mbps service. For 24 Mbps, you need to purchase another modem (DOCSIS 3, I do not remember the model, it is on their website) for $99 or rent it for $5/month. |
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elwoodbluesElwood BluesPremium
join:2006-08-30
HarperLand | reply to Astronomicon
said by Astronomicon :Does Distributel throttle their cable customers?
Nope |
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DavesnothereNo-BHELL-ity DOES have its Advantages
join:2009-06-15
START&Cogeco
kudos:6 | reply to Hotshotjiji
Distributel or TekSavvy ?
aka
Well, kids, do you want Spinach or Brussels Sprouts tonight with dinner ? |
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Samgee
join:2010-08-02
canada
kudos:2 | said by Davesnothere:
Distributel or TekSavvy ?
aka
Well, kids, do you want Spinach or Brussels Sprouts tonight with dinner ?
On Acanac, and I'm enjoying my unlimited trips to the buffet table quite a bit. |
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grunze510
join:2009-02-14
Cote Saint-Luc, QC
kudos:1 | said by Samgee:said by Davesnothere:
Distributel or TekSavvy ?
aka
Well, kids, do you want Spinach or Brussels Sprouts tonight with dinner ?
On Acanac, and I'm enjoying my unlimited trips to the buffet table quite a bit. "Cuttlefish and Asparagus, or Vanilla Paste?"
"Hold on Kyle, I believe in you!" |
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| reply to Hotshotjiji
Haven't tried the former yet, but I will be soon. I just signed up for Distributel's 24Mbps cable internet yesterday. Installation is on the 17th. If all goes smoothly I will be dropping my Teksavvy 6Mbps DSL next month.
Seems a lot of people are happy with their service in the Distributel thread on RFD. Lot of the speed results for the 15/24 tiers look promising. I just hope my area is good.
For over the past year I've been waiting for Teksavvy to bring cable to Barrie, but I see now that's not going to happen, no where in the near future at least. So I'm done waiting. |
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| reply to Hotshotjiji
Complaints from Teksavvy customers have skyrocketed in recent months and it's not getting any better. They're on steady downhill slide since Rocky has been absent. Marc may be good with the technical stuff but the business side is suffering. |
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