| [BC] Horrible Speeds - Below 1Mbps on Broadband 50 Anyone else getting crappy speeds during peak hours ? (7pm to 11pm)
1Mbps on BB50... can't even load pages properly, let alone do simple things like load youtube videos.
Around midnight speeds goto normal but this is just ridiculous.
Tech came over 3 separate times, concluded it is congested network around my area after swapping modems. I originally had BB100 but even with the Shaw tech's laptop that was plugged straight from the modem we were getting like ~6 Mbps, so I downgraded to 50BB and its even worse.
I was hoping that things would get better but it's getting worse by the day. What should I do ?
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 ·Shaw
 ·TELUS
| Speeds are all over the place in primetime in Victoria, but packetloss is horrid at all times. Even if the speed was as advertised, it would be futile to even try doing anything.
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Reviews:
·Shaw
| said by Lesaonar:Speeds are all over the place in primetime in Victoria, but packetloss is horrid at all times. Even if the speed was as advertised, it would be futile to even try doing anything.
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If your having issues then pm shawsean he has asked many time ins several threads to keep him posted on ongoing connectivity and speed issues. Lesaonar as in your issue seems like mine of a couple years ago, I suspect it is a Gateway that is intermittently varying signal levels which is hard to track on the coax between you and the gateway. It is also hard for operations to track the issue and then immediately dispatch a tech out to the gateway and still have the issue occurring by the time he gets there to be able to track the issue. It took direct cooperation with me and a special number to supervisors/operations in edmonton to help them get a tech out to the problem area immediately, and after 3x of phoning in and notifying them of when the issue is occuring they then were able to find the issue and order the replacement hardware. After a few weeks after the hardware was ordered it was fixed. |
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| reply to w0okie
Same story here in Victoria BC
The demand is going over Shaws head. They need to hit all the nodes hard in the coming weeks. But they insist it wont be till around the Spring. |
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| Everything has been fine for me in Victoria (View Royal) until tonight then boom... barely 10 Mbps on my BB100. Hopefully I wake up tomorrow and it's fixed. |
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·Shaw
·TELUS
| reply to pkarlos_76
Tech coming out tues, and Sean was PM'd 2 days ago, but that's only for a modem swap. The issue with our area is BC Hydro cement poles. Due to safety issues, Hydro has to check levels and if it's within safe levels they allow a Shaw cherry picker truck to actually come out to work on the pole within a 72 hour window. After the last tech was here, about a month ago, he seemed to think the terminal box on the pole (think that's what he called it. It's the box that all the lines run through on the pole) was old enough that it needed to be replaced. But because I didn't inform them that our pole was cement, they didn't dispatch a cherry picker truck.
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| reply to w0okie
So I've been having speed issues for about two months now. So after all that time, they finally determined the issue is node-saturation (after at least 4 different Shaw techs told me over those two months that it wasn't node-saturation). So how did that phone call go?
Me - "Okay, so are you guys going to split the node?
Tech - "No."
Me - "..... okay. So what are you planning to do about this?"
Tech - "We're just going to wait until the digital switchover is fully completed, and hopefully that will fix something."
Me - "..... alright..... and when is that going to be?
Tech - "I don't know, probably sometime this year though."
Me - "....."
Tech - "You should probably downgrade several tiers until whenever the switchover happens."
Christ Shaw, you are the worst company. |
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| Im in the exact same situation lol.
If a BB100 connection can only get 6 mbps from prime time traffic, wouldnt a extreme connection be knocked offline pretty much? |
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ilianame
join:2002-06-05
Burnaby, BC
kudos:1 Reviews:
·Shaw
| It doesn't scale like that.
Your neighbourhood node has its own connection limit.
So assuming your node has a speed of 10Gbit,
that means 100 x BB100 users can max out their connection simultaneously.
If there are 200 x BB100 users all trying to connect at max speed at the same time, max each would be able to pull is 50mbps.
Considering there may be a few thousand users on one node,
we can assume that your node has 10000/6=1666.67 users all pulling 6mbps at the same time during peak time.
Users plans will not matter, except may be for business accounts, since the max speed achievable network-wide is 6mbps per user.
Like I wrote in my 2008 review = Shaw speeds depend on the area, and if your network branch can only pull 6mbps, there is no sense in paying for a higher tier plan. |
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| Well I'm gonna have to switch out to a different ISP for now. This is just unusable and I've put up with it for a few months.
Thinking of getting Lightspeed's Naked ASDL ? Anyone used to this service before ? Any opinions. Don't really care about customer service because anything beats a 0.8 Mbps connection when I pay for BB50 service. This is worse than 56K internet I used to have back in the day.
Any input will be appreciated. |
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| reply to w0okie
I live in Trail, BC. I'm having *terrible* performance between 7PM and 1AM every single day (even tonight which is a Sunday). I get about .9Mbps but the latency is up to 250ms at times. I can't play an online game with latency like that - that's ridiculous.
I ran a smokeping on my gateway (NOT my IP address) and it was bad when I thought it would be bad:
»/r3/smokeping.···488c.CA1
This is exactly what I'm experiencing but it has absolutely nothing to do with signal levels between me and my gateway or any of that garbage. It's shaw oversubscribing their routes - clearly.
Can we just get the CRTC to tell them they have to fix this? It's not just the bandwidth that's an issue but the ping time's as well. It's really bad. |
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CR123
join:2006-11-04
Vancouver, BC | said by landons:Can we just get the CRTC to tell them they have to fix this? It's not just the bandwidth that's an issue but the ping time's as well. It's really bad.
No, because retail Internet is not regulated by the CRTC.
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- The content of this post is my opinion, and does not reflect the opinions of my employer. - |
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Reviews:
·Shaw
·TELUS
| said by CR123:No, because retail Internet is not regulated by the CRTC.
Since when? If it's not in their mandate then how was Rogers violating the net neutrality regulations with their throttling practices, which the CRTC just ruled on 2 weeks ago? »www.crtc.gc.ca/eng/archive/2012/lt120120.htm
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CR123
join:2006-11-04
Vancouver, BC | I guess so. Throttling's pretty different than congestion though. |
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| reply to w0okie
Sorry if this has been covered before, but Cable internet is different than other broadband technologies.
With DSL, the customer's have max rate, all the time, allotted bandwidth devoted only for the customer. the Data Rate is GUARANTEED! (of course, the speed you get depends on the server's connection)
With cable, such as Shaw, they can pump so much bandwidth into a neighbourhood, and that bandwidth is shared with EVERYONE. That 250mbps or 10mbps plan you pay for is only how much your modem is ALLOWED to use, hence your data rate is NOT GUARANTEED.
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If I post in a forum such as AT&T or Verizon, it's usually with a good reason. I lurk in these sections all the time so I know my stuff. I am also CompTIA A+ Certified. |
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Doonz
join:2010-11-27
Beaumont, AB Reviews:
·Shaw
| said by urbanracer34:Sorry if this has been covered before, but Cable internet is different than other broadband technologies.
With DSL, the customer's have max rate, all the time, allotted bandwidth devoted only for the customer. the Data Rate is GUARANTEED! (of course, the speed you get depends on the server's connection)
What Fantasy world do you live in? |
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| Vancouver, BC @ 8:53 PM on Broadband 50
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| reply to urbanracer34
said by urbanracer34:Sorry if this has been covered before, but Cable internet is different than other broadband technologies.
With DSL, the customer's have max rate, all the time, allotted bandwidth devoted only for the customer. the Data Rate is GUARANTEED! (of course, the speed you get depends on the server's connection)
With cable, such as Shaw, they can pump so much bandwidth into a neighbourhood, and that bandwidth is shared with EVERYONE. That 250mbps or 10mbps plan you pay for is only how much your modem is ALLOWED to use, hence your data rate is NOT GUARANTEED.
If you read over in the Telus forums, this clearly isn't true, as there are threads about slow speeds in prime time.
DSL provides a "Dedicated Subscriber Line". This is a copper pair of wire from the DSLAM to your DSL modem. That line is dedicated, but due to changing line conditions (environmental/interference issues) even that dedicated line's rate is not guaranteed.
Once you get to the DSLAM there are likely 1 or 2 1GbE or 10GbE connections out of that box. Older DSLAMs run on ATM (Asyncronous Transfer Mode). ATM is not the speediest technology these days and on older parts of Telco networks, this ATM network is a common source of saturation.
»en.wikipedia.org/wiki/Asynchrono···fer_Mode
Once you leave the ATM network, you are on the ISPs aggregation, distribution, and core networks and all traffic from the DSLAMs of the region will be sharing the same physical 'pipes'.
Then you get to transit and peering links on the internet where all customer traffic is shared.
So the difference in DSL and Cable is only in the LAST MILE. DSL = Star Topology. DOCSIS = Bus Topology.
For my final and magical point:
TELCO'S AGREE THAT STAR TOPOLOGY IS NOT THE FUTURE!
Right now almost every ISP in North America is looking at Passive Optical Networks as the next gen network (Telus, Shaw, Version, AT&T, Google, etc). Passive Optical Networks work in a very similar manner to a DOCSIS HFC network.
You have an OLT at the CO/Hub which uses a frequency or frequencies towards the customer on fiber. X amount of customers share that bandwidth from the ISP.
In the 'upstream' the ISP uses a frequency or frequencies to allow ONTs (modems) to transmit data back to the CO/Hub. This bandwidth is shared by all the ONTs on that fiber run (see: Bus Topology).
You'll notice this is exactly like DOCSIS, just using glass as the wave carrier instead of copper.
Cable appears to be fully on boards with PON as Cable Labs has something like a DOCSIS Snap-in for EPON »www.cablelabs.com/dpoe/specifications/
Hopefully this settles the 'Cable is Different' argument. In fact, Cable is not different, DOCSIS is using the industry's chosen next-gen topology and methods. (Not taking into account wireless broadband). |
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 ShawSean
join:2010-07-16
Vernon, BC
kudos:12 | reply to w0okie
@w0okie - Not sure how I missed your thread, but please pm me with your account details and I'll have a look.
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Sean
Twitter - @Shaw_Sean |
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ilianame
join:2002-06-05
Burnaby, BC
kudos:1 Reviews:
·Shaw
| said by ShawSean:@w0okie - Not sure how I missed your thread, but please pm me with your account details and I'll have a look.
I bet it happened because of the marketing department explaining their well-intentioned, but rather misguided strategies  |
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