said by NYC Girl:
I had to cancel and go back to optimum. Optimum started acting up with there billing and I left them for the FIOS triple play. I need to write a review for them. Customer service SUCKS though.
Before I moved from NJ I had FIOS and it is really nice service. Once installed and running, there should not be any problem. I never called Verizon in nearly 3 years of FIOS for connectivity issues other than couple of times their gateway failed (hardware issue).
I really miss verizon FIOS here in Cali.
Though I never used their VOIP service, I cannot comment about the quality. I had only TV and Internet.
I will recommend PhonePower for VOIP service. They are not dirt cheap as magickjack or voipo, but cheaper than the triple play package offered by ISPs, vonage, etc.