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CoreM

join:2005-06-29
France

Ebox/Videotron DOCSIS 3.0 Modem

Hey guys, just looking at modems and was wondering what the best modem is for their faster speed tiers is. Obviously needs to be DOCSIS 3.0 compliant...

I've got my eyes set on a Cisco DPC3000, do these work with Videotron's service or do they force you to use a specific modem?

Dunlop

join:2011-07-13

I don't believe EBox cares (but you pay $20 more on installation), not sure if you wanted to directly use videotron though


WildChild

join:2006-09-08
Quebec, QC

reply to CoreM
You have to validate with Ebox about which modem is SUPPORTED inside Vidétron network. Only a few (with specific firmwares) are approved by Vidéotron.


grunze510

join:2009-02-14
Cote Saint-Luc, QC
kudos:1

said by WildChild:

You have to validate with Ebox about which modem is SUPPORTED inside Vidétron network. Only a few (with specific firmwares) are approved by Vidéotron.

As whildchild said, as an example, Ebox sells the Thomson/RCA DCM475 which happens to require a specific firmware to work in Montreal. I think the Motorola SB6120 also works, but it's discontinued.

CoreM

join:2005-06-29
France

said by grunze510:

As whildchild said, as an example, Ebox sells the Thomson/RCA DCM475 which happens to require a specific firmware to work in Montreal. I think the Motorola SB6120 also works, but it's discontinued.

Alright, thanks guys. I'll probably end up picking up a Motorola SB6120 then since there seem to be lots of those kicking around... I also saw that it's on Tek something or other's compatibility list so I'm pretty sure they work just fine on Videotron's cable network.

jfmezei
Premium
join:2007-01-03
Pointe-Claire, QC
kudos:22
Reviews:
·ELECTRONICBOX

Note that Videotron has a different list of approved modems than Rogers.

Before buying a modem from a 3rd party source better call the ISP and confirm such a modem would be accepted. If buying a used modem, you need to verify that it is not on a black list of stolen modems or modems belonging to an account that has unpaid invoices. (your ISP can do that).



Lynn
Premium
join:2011-08-11
Trenton, ON
kudos:5

reply to CoreM
I know for us we received word the other day and this is what we were told. "The Thompson DCM 475 DOCSIS 3.0 models is the only one currently accepted."


InvalidError

join:2008-02-03
kudos:5

reply to CoreM

said by CoreM:

I've got my eyes set on a Cisco DPC3000, do these work with Videotron's service or do they force you to use a specific modem?

All cablecos have a short list of approved modems (hardware + firmware revisions) and adding a new modem to the list costs ISPs ~$8000 - assuming the modem passes qualifications, which it might not, in which case the ISP just blew $8000 away.

As said above, eBox charges $20 to make people think twice about attempting to activate a modem of external origins since there is a high probability that Videotron may refuse to activate it due to model, hardware revision, firmware revision, lost, stolen, non-returned, known-bad status, etc. In other words, attempting to save that $20 is not worth it unless you know the modem's history.


diskace
Electronic Box CEO
Premium,VIP
join:2002-02-21

Here is the latest list updated 01/10/2011

Scientific Atlanta DPX 2100
Scientific Atlanta DPC 2100
Scientific Atlanta DPX 2100 V2
Motorola SB 5100
Motorola SB 5101
Motorola SB5101N
Motorola SB5101U
Motorola SB 5120
Motorola SB 6120 Modem 15-30-60 Mb
Motorola SB 6180 Modem 15-30-60 Mb
Scientific Atlanta DPC 2505 Modem 15-30-60 Mb
Technicolor/Thomson DCM-425 DOCSIS 2
Firmware ST52.05.90
Technicolor/Thomson DCM-475 Modem 15-30-60-120 Mb
Firmware STAC.55.01
--
Electronic Box Inc. - Jean-Philippe Béïque


CoreM

join:2005-06-29
France

Great, thanks for the official list JP!


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