US Telco Support > Verizon > Verizon Online DSL > [speed/latency] DSL Speed questions

[speed/latency] DSL Speed questions

So after calling the 800-verizon number...

After 4 calls I am about to give up.

The first three techs said 15mbps was avail in my area but tried to transfer me to people that could help but after being on hold for 30 mins each I hung up.

Finally I got ahold of someone who was able to provision me to 3360 down, but even crappier upload speeds. Im looking if its possible given my modem specs to go faster like 5/7/15?

My new modem stats are

Transceiver Statistics
Transceiver Revision 3.3.6.10.0.1
Vendor ID Code 4D54
Line Mode ADSL_G.dmt
Data Path FAST

Transceiver Information Down Stream Path Up Stream Path
DSL Speed (Kbits/Sec) 3360 384
Margin (dB) 19.5 10.0
Line Attenuation (dB) 37.0 31.5
Transmit Power (dBm) 7.9 11.9

Your line seems to have some sort of problem causing the upstream to be terrible, which will also affect the downstream. Plug your modem into your NID if you can and post up the statistics you get in your NID. I'd like to ensure the home's wiring isn't causing issues as the line can do a lot better than that from the looks of things.

See this FAQ for what a NID is: »Verizon Online DSL FAQ »What is a NID?

Alright, thanks for the quick reply. I'll check the nid tomorrow morning and post results.

reply to Smith6612
Alright, went out to the NID, but there is no place to jack into.

I took a picture of the NID that we have.
»lh5.googleusercontent.com/-ZyBrp···5558.jpg

reply to quaa

Re: [speed/latency] DSL Speed questions

Yes, thick cable is going to ground. What you need to do in this case is to see if you can actually wire up a temporary jack at that NID to see if you can isolate the issue down to your home's wiring. This may involve physically disconnecting your home's wiring as you test the connection. If you're not comfortable with it, you can have Verizon send a technician out to replace your NID with something that is easier and newer to use, or you can have the tech simply come out and see if they can find the issue reducing the capacity of the upload.

Alright, went out there, cleaned up some of the NID, hooked up a temp drop and tested the specs.

Heres what I got with the temp drop to the DSL (tested two times (two power cycles on the modem))
Transceiver Statistics
Transceiver Revision 3.3.6.10.0.1
Vendor ID Code 4D54
Line Mode ADSL_G.dmt
Data Path FAST

Transceiver Information Down Stream Path Up Stream Path
DSL Speed (Kbits/Sec) 3360 832
Margin (dB) 23.9 10.0
Line Attenuation (dB) 19.9 9.0
Transmit Power (dBm) 6.7 11.9

Transceiver Statistics
Transceiver Revision 3.3.6.10.0.1
Vendor ID Code 4D54
Line Mode ADSL_G.dmt
Data Path FAST

Transceiver Information Down Stream Path Up Stream Path
DSL Speed (Kbits/Sec) 3360 832
Margin (dB) 23.8 9.0
Line Attenuation (dB) 19.8 9.0
Transmit Power (dBm) 6.8 11.9

Then I removed the temp drop, hooked up up the line to the house and tested again:

Transceiver Statistics
Transceiver Revision 3.3.6.10.0.1
Vendor ID Code 4D54
Line Mode ADSL_G.dmt
Data Path FAST

Transceiver Information Down Stream Path Up Stream Path
DSL Speed (Kbits/Sec) 3360 384
Margin (dB) 20.6 10.0
Line Attenuation (dB) 37.0 31.5
Transmit Power (dBm) 7.9 11.9

So, its looking like there might be something wrong with the house wiring? It looks like i was getting the full upstream with better attenuation specs on the temp drop I think. What do you think is going on? and how does the temp drop look?

I really appreciate all the help.

You figured it out. I'd isolate and repair the inside wiring, but if that is not feasible, run a new line from the NID to your modem and leave the problem wiring disconnected at the NID. Or get the wiring maintenance plan for a month and have Verizon do it, then cancel the plan.

Alright!

Looked at the connection inside the house and it was pretty bad.

Cleaned that up and here are my new results!

Transceiver Statistics
Transceiver Revision 3.3.6.10.0.1
Vendor ID Code 4D54
Line Mode ADSL_G.dmt
Data Path FAST

Transceiver Information Down Stream Path Up Stream Path
DSL Speed (Kbits/Sec) 3360 832
Margin (dB) 23.7 10.0
Line Attenuation (dB) 19.9 9.0
Transmit Power (dBm) 6.7 11.9

I would say thats pretty much as good as the temp drop that I hooked up at the NID.

Anyways, Thank you guys for helping me figure out that problem. Now, based on my calculation I should be 5000 feet from the DSLAM, correct? I feel like I should be able to get faster than 3Mb down based on this distance. What is your guys input?

At those specs, you should be golden for 7Mbps. See if you can get the upstream to go to the full 864kbps, as for your distance it could be a little higher in speed and margin.

Great job finding the problem

Heres my latest talk to tech support.

Verizon: We just checked and the highest speed available is 3MBPS at your location

Me: What is the limiting factor for 3Mbps?
Because I know for a fact that some neighbors have at least 7, and some techs while calling the 800-Verizon number stated 15 is available.

Verizon: It is all based on length of wiring / distance from the Verizon equipment

Me: Yes, my length to the Verizon equipment is not long at all. Based on my Line Attenuation of 19.9 I should be able to qualify for at least 7Mbps. I refuse to accept that reasoning as my factor of why I do not qualify. At 19.9 dB I should be well within the length for 7Mb

Verizon: ... 3Mbps is what is available.

Am I going about this wrong? Any input on what I need to tell Tech Support to get them to increase the speed of my line?

Alright, latest update.

I finally got them to escalate my problem and attempt to get me up to 7Mbps. Support just got back to me with this:
Ok the problem is you are on a Dry Loop HSI right now and would need to upgrade the phone to qualify for 7M upgrade

I don't know what the differences are with a Dry Loop vs whatever is standard. It sounds like they are trying to tell me that I cannot get 7M without a home phone service? Does this make sense? I do not want or need a home phone from Verizon as I have a 2 year plan for VOIP already.

Yes, Verizon is telling me that in order to qualify for 7Mbps I need to have a phone line with them. Is this standard practice? It seems like they are just trying to get me to sign up for phone service (which I do not need/want).

Sounds shady to me.

Trying to feed it to you. You're already paying for up to 15Mbps if you have 3Mbps service with them right now.

The next question depends on if you're coming out of a remote or not. Remotes don't really get provisioned past 3Mbps, ever. COs, you tend to luck out more frequently. Without voice service though, Verizon should technically already be able to provide even higher speeds, even on the upload if that will not cause crosstalk with other lines.

great. so i guess ill try to figure out how to get them to up me without telephone.

anyways how would i figure out if im coming out of a remote or a co?

reply to quaa
So I got a call from Verizon Consumer Executive Appeals today. They told me that I could only get faster speeds if I added telephone service and got off of the dry loop system.

I told them that my neighbor down the road just got Verizon hooked up on a dry loop system and just got provisioned to 7mbps without a telephone service (which is true and why I am even attempting to get higher speeds) and asked why I needed to get this service.

She told me that she checked and the ports for dry loop 7mbps are full and the only way to upgrade is to switch to something with telephone service because that will put me onto different equipment which would allow for faster speeds.

She said that she was the highest level of support that I could contact and offered to transfer me to sales to handle the addition of the telephone service. I said there is no way that I will be adding telephone service because it is completely unnecessary but accepted the transfer since there was nothing she could do to upgrade me.

The sales department told me that there was no way I could get 7mbps as they can only see a 3mbps package available for me, even if I got a telephone line installed and that they did not know why I was transfered to them to add the service which I did not need to increase my speeds.

Does this sound typical of what Verizon does to allow dry loop dsl users to get over 3mbps? Im pretty sure that this just sounds like they are trying to get me to pay $17 more per month to upgrade me.

oh, and by the way. The Executive Appeals person said "there are no ports available with 7mbps on a dry loop at your CO"

so... that means I am hooked up to a CO?

CO is just a name for central office, the place that all connections wound up to be granted access to the Internet.

Welcome to Verizon's world where red tape and policy sticklers won't care if the customers are suffering.

ADSL and POTS customers have the worst corporate hurdles.

I'll translate what that executive appeals person told you. Basically, your CO is overbooked, and Verizon doesn't want to spend money to upgrade equipment to serve one additional user for faster speeds. By making you go on a telephone plan, you would subsidize part of the equipment as Verizon has been milking every bit that is left of the archaic copper infrastructure by not fixing wires and nickle and diming customers who don't know any better.

In other words, Verizon is telling you to pay more for faster speeds, or go to another company who you would think would serve your needs better. It's a win-win for Verizon's situation. If you stay, you pay more, and whoever helped you gets a commission, raise, or elevation to manager status if he/she did that to many people and stuck to corporate policy. If you leave, Verizon frees a slot for another future ADSL customer and doesn't need to upgrade equipment.

Anti-competitive? Why of course, but what do politicians know when large corporations fund their campaign money and participate in insider trading with all the use of our tax dollars?