InsderThere never was a second I in my namePremium
join:2005-04-27
Salem, MA | reply to HaloFans
Re: [speed/latency] DSL Speed questions said by HaloFans:CO is just a name for central office, the place that all connections wound up to be granted access to the Internet.
Welcome to Verizon's world where red tape and policy sticklers won't care if the customers are suffering.
ADSL and POTS customers have the worst corporate hurdles.
I'll translate what that executive appeals person told you. Basically, your CO is overbooked, and Verizon doesn't want to spend money to upgrade equipment to serve one additional user for faster speeds. By making you go on a telephone plan, you would subsidize part of the equipment as Verizon has been milking every bit that is left of the archaic copper infrastructure by not fixing wires and nickle and diming customers who don't know any better.
In other words, Verizon is telling you to pay more for faster speeds, or go to another company who you would think would serve your needs better. It's a win-win for Verizon's situation. If you stay, you pay more, and whoever helped you gets a commission, raise, or elevation to manager status if he/she did that to many people and stuck to corporate policy. If you leave, Verizon frees a slot for another future ADSL customer and doesn't need to upgrade equipment.
Anti-competitive? Why of course, but what do politicians know when large corporations fund their campaign money and participate in insider trading with all the use of our tax dollars?
This x 100. I had a similar issue to the OP (unable to get 7meg, although I originally had 7meg service and was downgraded due to bundle issues) and the executive appeals rep basically said "I agree that what Verizon is doing is really bad, and if it was me, I would switch to another provider."
Unfortunately, other providers cost more than Verizon after their 6-12 month promos run out, so I made a big enough fuss (including a trip to the CO two streets over) that I was eventually put back on my 7meg.
Most customers would just give up and leave for another provider, which as you said, would help Verizon get new customers anyway.
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