| Emails from Gmail Imap not arriving for Shaw addresses I have a situation where someone is using Gmail through Imap in Outlook 2007. He has found (and I have tested to confirm) that over the last few weeks any email he sends to a shaw.ca email address does not arrive. The emails do end up in the Sent items folder both in Outlook and in webmail.
Oddly, messages sent directly from Gmail's webmail interface to shaw.ca addresses do arrive almost instantly.
There are no messages coming back regarding the messages bouncing or being delayed - they just don't arrive.
I have tested and verified that this isn't affected by the Spam filtering settings in Shaw Webmail - the messages do not arrive no matter what that is set to.
I'm wondering if anyone has any ideas on this? |
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Cornat
join:2011-10-17
Kelowna, BC | To confirm, issue is when sending from a client using Gmail to a Shaw address.
Have you:
Tried using other Gmail addresses?
Tried sending to other Shaw addresses?
Tried sending using any other address from a different domain in your email client?
Tried using another client with said affected Gmail address?
From the sounds of it, something somewhere is flagging it as spam. The challenge is who and where.
How did you test to confirm? |
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| reply to sedin26
Check if the user has a signature on their email specific to IMAP and not using it through webmail. If so, change or delete the signature. That's what would be causing it to be flagged and blacklisted. |
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| You're probably right about the signature. However, the user was also having performance issues with Imap/Gamil through Outlook so I switched to Pop3 and all is well. |
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