reply to Anonymous
Re: [IL] Mediacom "speeds of up to 12 mpbs" not in Hey
said by Anonymous:Great Speed.
Not everyone has issues. My service is VIP HSD 15/1 with web boost and this is what I get 24/7
I am well aware of this. Happy customers do not hang out on forums like this.
When I had Mediacom I never, and I mean never had a complaint about speed. I always got the speed I was paying for. There were few customers in my village, thanks to Mediacoms poor service. I shared internet with very few customers.
The problem was reliability and extremely poor service. Constant outages almost weekly and an attitude of "we will send a tech out to look at it in a few days" just does not cut it when you rely on internet for many important things like I do.
How'd that class action lawsuit treat you Lazy Senior? Did the lawyer laugh at you by himself, or did he page the whole office to get in on the laughing? Did he still bill you for the consolation?
reply to Lazy Senior
"when you rely on internet for many important things like I do"
Yep, gotta stay up on all the BS on the interweb tubes.
reply to OldCableGuy
said by OldCableGuy :You have lost me there, I do not have a clue what you are talking about. Mediacom is not my life's pursuit. I don't read everything about them. I can only relate my personal experiences with them. As my Screen name suggests I am both Lazy and a Senior. In many many years of dealing with dozens of different companies Mediacom stands out of being the worst of the worst when it comes to customer support and treating the customer like a valuable asset. I have NEVER had any company in my life treat me as poorly as Mediacom.
How'd that class action lawsuit treat you Lazy Senior?
They get away with this conduct only because they have little competition in most internet markets. Most customers have little choice, endure Mediacom or go without fast internet. I chose go with out after suffering with them for 2 years.
While there are some in my area who complain of problems they are in the minority. According to the news media there are over 30,000 customers for internet services here, both residential and business. We also have AT&T with their flavors of DSL and UVerse as competition. Other DSL providers may be available, I haven't looked.
My experience is that on a 12/1 mbps connection I consistently see 11.4/.95 mbps. The only major service interruptions have been one area wide problem where the connection from Mediacom to AT&T (Mediacom rides on AT&T's big pipe here) conked out for a couple of hours. Not a problem for me since the connection is not something I would die without. Beyond that it is stable and consistent and there when I want to use it.
I guess if folks are unhappy they should look elsewhere. But it is my experience that many of those folks would be unhappy regardless.