US Telco Support > CenturyLink > new line installed and first one goes out

new line installed and first one goes out

The telco will need to repair the voice line

Have you tested for dsl sync at the nid

i tested the first line at the nid and it has the same problems but i havent test the third dsl line yet i am about to go do that. and it seem that my 2nd line dsl line stats the downstream noise margin has went from 25 to 10 and the attenuation has went from 27 to 34

line 2 stats

noise margin upstream: 24 db
output power downstream: 18 db
attenuation upstream: 21 db
tone 0- 31: 00 00 00 23 44 44 44 54 44 44 44 43 33 44 33 32
tone 32- 63: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 64- 95: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 96-127: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 128-159: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 160-191: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 192-223: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 224-255: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 256-287: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 288-319: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 320-351: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 352-383: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 384-415: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 416-447: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 448-479: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 480-511: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
noise margin downstream: 10 db
output power upstream: 9 db
attenuation downstream: 33 db
tone 0- 31: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 32- 63: 00 00 01 21 22 22 43 45 54 45 66 66 66 66 66 66
tone 64- 95: 66 66 65 66 55 55 55 66 66 66 66 55 55 57 66 77
tone 96-127: 67 77 88 88 87 78 87 77 87 77 78 88 87 88 88 99
tone 128-159: 99 98 88 78 88 77 77 77 87 88 88 88 88 89 99 98
tone 160-191: aa aa ab bb ba 99 99 a9 09 99 89 97 89 99 89 99
tone 192-223: 99 99 97 88 89 88 68 78 64 78 88 89 88 88 88 88
tone 224-255: 87 77 76 66 76 55 55 55 55 55 55 55 55 45 55 55
tone 256-287: 55 55 55 44 55 44 40 44 44 44 44 44 44 54 55 44
tone 288-319: 55 45 55 65 64 65 65 55 55 44 44 43 44 43 20 01
tone 320-351: 24 44 44 44 42 33 34 10 00 12 43 43 44 44 44 34
tone 352-383: 34 20 24 44 44 34 13 44 22 22 22 22 22 22 22 22
tone 384-415: 22 22 22 22 22 22 22 22 22 22 22 22 22 22 22 22
tone 416-447: 22 22 22 22 22 22 22 22 22 22 12 22 21 11 11 11
tone 448-479: 11 11 12 22 22 21 11 11 12 11 10 10 01 00 00 00
tone 480-511: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

i called customer support and they have someone coming for the first line but idk if that tech will also look at mine i might have to make another appointment . the woman on the phone thought i had all three lines on the same wire pair she did not understand anything at all. and kept telling me to unplug everything so i couldnt get any help there hopefully the tech can figure this out.

Ok.....

sorry im extremely frustrated no one with the customer support can understand how i have things hooked up. Do you have any ideas what the tech could have done wrong?

All you can do is make sure the problem is not caused by your inside wiring by testing at the nid
You should also treat voice service as just trouble with voice service and dsl trouble the same way

On new DSL installs , they make it hard to test the phone line at the NID, as they replace the RJ11 socket with a filtered wire socket.

Funny , that's a trailer SNI...

what?

reply to bkwyatt98
It's not a trailer nid, it's a normal standard nid.

It sounds like your line with straight dialtone (L1) is crossed with another pair (called a battery cross).
The trouble could be in your house or outside. If you plug a phone in to L1 at the nid and it still sounds like crap, the trouble is outside.
There's nothing you can do about it unless the trouble is inside the house.
If the trouble is outside, you just have to wait for CenturyTel to fix it.
--
...because I care.

reply to xdslusr
Trailer nid? really? That's a standard nid with no filter/splitter.

reply to bkwyatt98
Just an FYI, you don't need to cut off the extra wires each time you run an IW. That CAT 3 or CAT5 wiring can handle multiple dial tones or internet without interference.
--
This posting is of my own opinion and in no way connected to any employer.

reply to toby

Nope it's a trailer SNI. Standard SNI are six line.. I install them....

reply to BankerMama
the reason why its two whole cat 5e wires is because one goes straight through that wall to a fax machine thats why that one is just the blue pair because thats all i will ever need. and the other go to the other side of the house to my server closet. why would a trailer have a different nid and it doesn't really matter when who ever cl contracts to put the permanent cable underground im having a six pair drop and a six line nid installed.

reply to Xxdslusr