| [CenturyTel] No Speeding Tickets with CTL Pay for 5 meg and getting 0.5 meg
350 ms lag to the next state over.
Now with what other company get such a total
lack of care and?
But on the positive their billing is on time and they expect you to pay promptly |
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 tobyTroy Mcclure
join:2001-11-13
Seattle, WA | You pay for 'up to 5 Mbps', remember that.  |
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 moochNo Booing Allowed
join:2001-11-11
Dublin, OH
 ·Embarq Now Centu..
 ·HughesNet Satell..
| reply to hazezilla
Did you at one time get expected speeds for the tier you pay for?
How long have the slow speeds been going on?
Have you reported the issue?
Has CL looked into the issue?
Has CL provided any kind of explanation on the issue?
Have you asked for a refund for the period of time that you've had this level of service?
Without some very basic details, I'm not sure what kind of feedback you expect to hear from folks here? |
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| reply to toby
No, he pays for 80% of 5 Mbps. |
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WHT
join:2010-03-26
kudos:3 | reply to mooch
Q1. Did you at one time get expected speeds for the tier you pay for?
A1. Yes. I've been using CL (when it was Sprint, and then Embarq) since 2005 and always got the speed tier I was paying for.
Q2. How long have the slow speeds been going on?
A2. It was noticeable at the end of November 2010, specifically the weekend after Black Friday sales. Speeds dropped to half from 7 PM till midnight. Daytime was not affected. After Christmas, it was noticeable from mid-morning until midnight.
Q3. Have you reported the issue?
A3. Sometimes several times a week, sometimes several times a month.
Q4. Has CL looked into the issue?
A4. No. Some of my lines are a mile from the C.O.'s DSLAM, one is only a few hundred feet. Line condition was tested to support the highest speeds.
Q5. Has CL provided any kind of explanation on the issue?
A5. From late 2010 they gave an early spring resolution, then a late summer date. Around late summer of 2011 they finally started giving the "network congestion" excuse and no expectation of resolution.
Q6. Have you asked for a refund for the period of time that you've had this level of service?
A6. For the 2 year bundled commitment, up to three refunds; after which they offered me to cancel without an ETF. For the naked DSL, they offered a 20% refund.
My 10 Mbps lines were costing $120 per month, but I was getting only one tenth of that. I offered to pay $12 per month accordingly, but was told that I would have to pay $90 as that was the cost of their lowest speed tier without a contract. |
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moochNo Booing Allowed
join:2001-11-11
Dublin, OH Reviews:
·Embarq Now Centu..
·HughesNet Satell..
| Wow...90 bucks for the lowest tier which I guess is 1.5 Mbps !!
That's even more expensive than satellite or 3g/4g!
I didn't realize CL had a limit of 3 refunds and then they drop the hammer and tell customers that it's either accept the service as it is (with no more refunds) or cancel the service.
Interesting that an area that has a 10 Mbps tier available performs so poorly. 6 Mbps was available when I started up with CL a few months ago and their website now says 10 Mbps is available. I'm tempted to give it a try but worried that I'd just pay significantly more and not be able to consistently get 10. |
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| said by mooch:I'm tempted to give it a try but worried that I'd just pay significantly more and not be able to consistently get 10.
Yeah, I wouldn't upgrade. Centurylink treats their service like a bag of chips. It's mostly air you're paying for. |
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WHT
join:2010-03-26
kudos:3 | reply to mooch
said by mooch:Wow...90 bucks for the lowest tier which I guess is 1.5 Mbps !!
That's even more expensive than satellite or 3g/4g!
That's for naked DSL. If you bundle it with a $20 phone line, it's about $30.
But bundling requires a long term commitment and if you get poor service, they'll only give a few refunds and then they will let you cancel without an ETF. So you have no recourse - Dump it or live with it. |
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| reply to hazezilla
hazezilla - sorry to hear that your connection is not what you expect. Please send me your account number, address and contact number so I can investigate the connection and speed.
We are here to assist any and all Centurylink customers, so if you are reading this post please feel free to contact us directly by email address listed below.
TalkToUs@Centurylink.com
Thanks,
Rich
Centurylink Help Team |
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| I would also like some help. I have the 10Mbps. I don't mind when it's down to 5 or 6Mbps. What I hate, is pinging my servers six miles from my home at 200ms and pinging the ones 130 miles from me anywhere from 200ms - 400ms, and can't vpn to my work because of extreme packet loss. After 8 straight days of talking to support, I get a response that says it is a "bandwidth exhaust" in my area. Well... That doesn't help me get any work done. |
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 billaustinthey call me Mr. BillPremium,MVM
join:2001-10-13
North Las Vegas, NV
kudos:2 | The Support Team may be able to help. They do not check in here every day, and usually do not respond with direct assistance. You will have to send an email with your problem details, account and contact info, to: talktous@centurylink.com |
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| reply to WHT
Hello WHT,
If you email me, Steve, at the following email address TalkToUs@CenturyLink.com, I can provide additional information on what promotions are available on your line. Please include a phone number if applicable and the address.
Regards,
Steve @CenturyLinkHelp Team |
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