 c2rothPremium
join:2006-04-26
Toronto, ON
 ·TekSavvy Cable
 ·TekSavvy DSL
| reply to Davesnothere
Re: Quebec gets 10Mb UNLIMITED USAGE plan said by Davesnothere:said by Merovingian:404 Not Found
Not Found
The requested document was not found on this server.
Web Server at teksavvy.com
Yes, I just noticed that the PDF FAQ is MIA too (4 PM). Thanks for the repost of that.  Anyway people, the doc has been pulled, now that it has likely achieved its purpose. They post a FAQ doc at a semi-hidden (scroll waaaaaay down) link without officially announcing it, do not respond in the public forum to questions about it, WE stumble upon it and proofread it for them for FREE, and now they pull it to rework it, taking into account our suggestions and concerns. Crafty, eh ? Part of my brain I wishes that this had been MY idea.  Currently there is no link on the website, and the URL for it (which I had saved and posted) has gone 404. Stay tuned, folks,,,, The worst part is so many new ideas and revisions are created here, if only you worked for them as a consultant and were paid for that very same info! |
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DavesnothereNo-BHELL-ity DOES have its Advantages
join:2009-06-15
START&Cogeco
kudos:6 | said by c2roth:The worst part is so many new ideas and revisions are created here, if only you worked for them as a consultant and were paid for that very same info!
And the worst part of THAT is that I AM available to do such work !  |
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 MerovingianCause and Effect
join:2011-03-31
Toronto, ON
kudos:1 | reply to Davesnothere
I got the other pages too. Just don't see a need for it at the moment. The FAQ.pdf thingy did need reposting tho. |
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DavesnothereNo-BHELL-ity DOES have its Advantages
join:2009-06-15
START&Cogeco
kudos:6
1 edit | reply to Merovingian
from my PERSONAL archives :
(TekSavvy Pricing Notice - Link from Website Rate Page - 2012-02a (newprice_html)) |
said by Merovingian:404 Not FoundNot Found The requested document was not found on this server. Web Server at teksavvy.com
And...... It's BACK !
FYI, that page was saved on Feb 4th at suppertime. |
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 TSI MartinEscalations - Social MediaPremium
join:2006-02-23
Chatham, ON
kudos:11 | reply to Davesnothere
Re: Teksavvy New Pricing FAQ ! Concerning the the FAQ on Prices page that's been removed.
Apparently there were some inaccuracies with the way accounting changes were implemented. We are sorting it out now, it'll be put back.
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TSI Martin (Escalations) - TekSavvy Solutions Inc.
Authorized TSI employee ( »»TekSavvy FAQ »Official support in the forum ) |
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DavesnothereNo-BHELL-ity DOES have its Advantages
join:2009-06-15
START&Cogeco
kudos:6 | said by TSI Martin:Concerning the the 'FAQ on Prices' page that's been removed....
Martin, thanks for the heads-up ! |
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1 edit | ~~~~~
Yet Another Question for TSI...
Since you are no longer 'eating' activation charges for any plan, what about the old $5 "Moving DSL" charges?
Will it really still only cost $5 to move a DSL account to another house/city? What about moving an FTTN account?
My gut says this $5 was only an administrative charge, and was never meant to recover actual costs. But, obviously, that part of your business has changed, with your new Perpetual Activation Charge (do I get lawn-cutting and weeding with that? Oh, that's another perpetual plan I have ).
When you do re-re-release your fees and charges, I hope you will also update your Change-of-Service web page also.
edit1: Actually, with your Perpetual Activation Charge being added to the monthly price now, I guess you are already clawing back the installation costs, even on a move, for DSL2 and DSL6, so the $5 administrative fee could remain the same. And if the client wasn't currently paying the monthly activation charge, they would be after the move, because they have 'changed' their account, with the move.
But, what about "MOVING DSL, on FTTN" charges? $5, or more?
~~~~~ |
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DavesnothereNo-BHELL-ity DOES have its Advantages
join:2009-06-15
START&Cogeco
kudos:6
2 edits |
ROFL @ PAC (Perpetual Activation Charge) ! 
Seriously though, the TSI Website's FRONT PAGE ads should not say "from $24.99" anymore, else the PAC is being hidden from THERE, yes ?
Such ads should instead say "from $26.49"
Same with Bus and Billboard ads, etc (which have no links to click) |
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DavesnothereNo-BHELL-ity DOES have its Advantages
join:2009-06-15
START&Cogeco
kudos:6 | reply to Davesnothere
Daddy, is the TSI 2012 Pricing FAQ v2.0 posted yet ? |
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DavesnothereNo-BHELL-ity DOES have its Advantages
join:2009-06-15
START&Cogeco
kudos:6 | Update
»Re: anyone else on 25mb get their bill yet? |
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DavesnothereNo-BHELL-ity DOES have its Advantages
join:2009-06-15
START&Cogeco
kudos:6 | reply to Davesnothere
Re: Teksavvy New Pricing FAQ !
Is it, huh, IS it ?! |
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| reply to Davesnothere
Re: Quebec gets 10Mb UNLIMITED USAGE plan Wait, what? The off-peak unlimited downloading is only for DSL!!?? Argggg! Was that always like that? I don't recall it saying that before. |
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| reply to Davesnothere
Re: Teksavvy New Pricing FAQ ! DavesNT...
Well, it seems that a new FAQ exists, as I pointed out in the other thread, when the rep referenced the same 'question', but it had a different paragraph number than the 1st FAQ.
Perhaps they are keeping this one 'internal only'. (Why bother we customers with minor details like fees and charges?)
BUT, now, since Pricing FAQ1 was withdrawn, do we know how much of what it said is even still applicable? Obviously the $8 modem rental policy has changed. What else has changed?
All we have now for usage and overage explanations are the little pop-ups on the pricing pages. And they don't explain much! In fact, they contradict what FAQ1 said (and always did).
Clear as mud! |
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TSI MartinEscalations - Social MediaPremium
join:2006-02-23
Chatham, ON
kudos:11 | We do have an Internal FAQ that answers the most common questions. This one was requested not to be shared with the public. We are currently working on a Online Version to be released to public. As far as I've been told it hasn't been finalized yet.
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TSI Martin (Escalations) - TekSavvy Solutions Inc.
Authorized TSI employee ( »»TekSavvy FAQ »Official support in the forum ) |
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 JCohenPremium
join:2010-10-19
Nepean, ON
kudos:2
·TekSavvy Cable
 ·Bell Fibe
·Rogers Hi-Speed
| reply to TekSavvyLVR
Re: Quebec gets 10Mb UNLIMITED USAGE plan said by TekSavvyLVR :Wait, what? The off-peak unlimited downloading is only for DSL!!?? Argggg! Was that always like that? I don't recall it saying that before.
They have been saying that since the announcements of the new prices. |
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| reply to TekSavvyLVR
said by TekSavvyLVR :Wait, what? The off-peak unlimited downloading is only for DSL!!?? Argggg! Was that always like that? I don't recall it saying that before. TPIA ISPs have no way to monitor their subscribers' usage in real-time on cable and therefore no means of implementing time-of-use billing on it. |
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| said by InvalidError:said by TekSavvyLVR :Wait, what? The off-peak unlimited downloading is only for DSL!!?? Argggg! Was that always like that? I don't recall it saying that before. TPIA ISPs have no way to monitor their subscribers' usage in real-time on cable and therefore no means of implementing time-of-use billing on it. This is why (among many other reasons) the CRTC's alternate haste and dawdle in these matters just sows the seeds of confusion among ISP's and their customers.
Nobody can plan.
I think the CRTC should just say that all links, pipes, ports, whatever will be sold @ COST by the incumbents to indies until such time as 'all parties' sit in a room (with mediators) and hammer out all the details. No fucking retroactive shit either.....that'll ensure that the incumbents have an incentive to deal honestly and quickly....or at least as honestly as an incumbent is capable of out of both sides of their mouths.
And by 'all parties' I also mean consumer representatives, whose participation is fully funded by the incumbents, indies, and the CRTC. PIAC, CIPIC, JF, me, you, or others. |
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| said by MaynardKrebs:I think the CRTC should just say that all links, pipes, ports, whatever will be sold @ COST by the incumbents to indies until such time as 'all parties' sit in a room (with mediators) and hammer out all the details. No fucking retroactive shit either. Costs are costs, in principle there is absolutely nothing to be negotiated/mediated there except possibly for their distribution between tariff rate elements... and the telecom act guarantees fair profit margins to incumbents so it would be illegal for the CRTC to set rates "@COST" without markup.
Also in principle, "retroactive shit" cuts either way to compensate whichever side got short-changed by interim rates which seems perfectly fair to me, even if unpopular. |
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 GuspazGuspazPremium,MVM
join:2001-11-05
Montreal, QC
kudos:16 | reply to InvalidError
said by InvalidError:TPIA ISPs have no way to monitor their subscribers' usage in real-time on cable and therefore no means of implementing time-of-use billing on it. I never understood this. It's TekSavvy's routers handling your traffic, they know what IP address you're assigned, and they can sum up the total volume of packets to/from you, so they should be able to develop a system to track this usage.
It's not trivial, but having to put effort into accomplishing something isn't the same as there being no way to accomplish it.
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Developer: Tomato/MLPPP, Linux/MLPPP, etc »fixppp.org |
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JCohenPremium
join:2010-10-19
Nepean, ON
kudos:2 Reviews:
·TekSavvy Cable
·Bell Fibe
·Rogers Hi-Speed
| said by Guspaz:said by InvalidError:TPIA ISPs have no way to monitor their subscribers' usage in real-time on cable and therefore no means of implementing time-of-use billing on it. I never understood this. It's TekSavvy's routers handling your traffic, they know what IP address you're assigned, and they can sum up the total volume of packets to/from you, so they should be able to develop a system to track this usage. It's not trivial, but having to put effort into accomplishing something isn't the same as there being no way to accomplish it. TekSavvy's routers are handling the traffic but the Rogers DHCP server is the one that handing out the IPs. |
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