| Question on "Best Effort" Currently been a Windstream customer for years and curious to know why I cannot order a Windstream internet package without a "technician" coming out? I've been told it's because I only qualify for the "Best Effort" plan and I understand their may be instances where technicians need to apply a splitter or filter to limit noise in the line, but I can do that myself.
I am aware that it's free and on Windstream to send technicians out for Best Effort customers, but again I don't want one or need one. My line is in a really small area behind a desk that I don't want to have to completely move out of the way and reconfigure JUST so a technician can go behind their and do the exact same job that I could do in a matter of seconds.
I've tried to make an order and I'm told that a technician will come out to assist me. I tell them I don't want a technician to come out and I can handle it, and ask if they can just please set up my line (I already have phone service and another phone line and DSL line in this house) without sending the technician out. I am told no, and then asked if I want to cancel my order.
Do you guys really turn away customers just because they don't want technicians being sent to their homes for personal reasons? |
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| I could be wrong, but I believe the technicians have to use something on your end of the line to activate the service. |
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| Something that they have to "use" that they don't have to use with regular service customers then? I'm pretty sure they just put a filter on the end of the line, like I said I have the Best Effort on another line in this house and there's no fancy voodoo going on with it. Just a filter.
I'm pretty sure the "required technician" is a customer retention ploy, because they don't assume that most customers can handle setting up a filter on the line and getting the service to work. I can though, and it's kind of stupid that it's either "we send a technician out to you, or you don't buy our product." |
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 WindstreamPremium,VIP
join:2009-03-31
Twinsburg, OH
kudos:28 | Snyder75,
Many customers do prefer having technician come out to set everything up. As far as being 'best effort' that is related to your distance from the Central Office (probably well over 20,000ft). We prefer to have the techs go out for installs such as your to condition the lines, install a dedicated line for the modem, and basically do everything possible to try and guarantee a quality signal and service. You would probably need to speak to a Supervisor in the business office to get the technician dispatch waived.
Aaron
Specialist II
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We're here to help! wci.broadbandhelp@windstream.com |
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| If I were to put an order in today, could I send you (or someone else, via email) my order number, or something like that, to ensure that the technician dispatch was waived? |
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WindstreamPremium,VIP
join:2009-03-31
Twinsburg, OH
kudos:28 | I believe the agent you were working with in the secure forum has that covered.
Aaron
Specialist II
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We're here to help! wci.broadbandhelp@windstream.com |
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