US Telco Support > Verizon > Verizon Fiber Optics > We need Verizon FIOS in Washington Heights NYC, Manhattan.

We need Verizon FIOS in Washington Heights NYC, Manhattan.

The feds are investigating if Verizon is engaging anticompetitive practices, so let's see what will come about from this.

It's already publicly known that Verizon does not want to expand its FiOS infrastructure as not enough people are adopting it in its current footprint, mainly because of Verizon's non-competitive prices to cable prices.

Thank you for the reply HaloFans. Letters are going out to the bloomberg's office, FCC, Verizon and my building management..

reply to rg6cable68
Verizon technically promised they'd have all of NYC wired with FiOS by 2014 as part of their franchise agreement, though the deal has certain loopholes allowing them to dodge out of a full buildout if they're not seeing the kind of TV subscriber totals they'd like. I still don't think they've even gotten near 40% of NYC yet.

reply to rg6cable68
rg6 - while I admire your initiative, it's futile for a few reasons.
if you are in a TWCable building, it's probably negotiated a
bulk rate and premise wire access with the building owners or
coop board, so rather than petition to Verizion, you might try
surveying what percentage of current tennent would change
switch from TWCable broadband/wideband to any FiOS build.

unless TWCable is doing a horrible job in your area, you won't
get over the 50% penetration rates Verizion would need to
justify lighting up your building. even in 2014 Verizion would
rather pay fines and lawyers to Void it's NYC agreements, than
light up blocks and buildings it may never profit from. You gotta
stop seeing TWCable and Verizion as the boogie man, and start
looking at them as practical buisiness ventures. ask any Verizon
shareholder and he'll tell you they are too busy expanding their
wireless network to build new FiOS, much less upgrade aDSL lines.

so I repeat, unless TWCable really abuses your area with
poor service (which is unlikely) then your time is wasted.
if you really want to do something constructive, start now
to discuss with building management how they will handle
the cable plant of both TWCable and Verizon, once FiOS is
ready to light up your block. does your agreement allow
for cable tray cable riser sharing, if not, where will Verizon
distribute their cable plant in your building - the sooner you
all iron out those issues, not only will you get FiOS faster,
but Verizon may even light up an accomodative building
before anyone else on your block. so if you become a paid
"right of way" agent for Verizon for your area buildings, that
may help get you FiOS faster, then submitting silly petitions.

BTW, I see TWCable now offers wideband in your area, so
if you upgrade from 10-15mb broadband to 20-50mb wideband
(which will require a premise visit and new modem lease)
your bill may go up $20-30/mo, but your ISP service will
be dramatically better than what you are experiencing now,
and you won't miss not having FiOS around anymore

reply to rg6cable68
Admirable effort rg6cable68.

Let us know what happens.

I found dirt on TWC. And customers complaining of service..

»www.consumeraffairs.com/cable_tv···ner.html

I can guarantee you NYC Manhattan TWC abuses my area with
poor service..

-Dead telephone service
-Digital cable, as pixel problems and frozen pictures. (50% of the time)
-Digital cable boxes going dead.
-Having to re-boot your cable modem 2 times a day (X) 7 days a week = 14 times a week (Happens with few customers.)
-Schedule a tech (No show.)
-New York City Time Warner Cable 718/212-358-0900 (Rude customer service.)
-Sub contractors (With attitude)

I'm calling building management on Wednesday.

try to tone down the "righteous indignation"
and first learn all you can about the logistics,
politics and economics of area provisioning.

your bad experiences with TWCable may not
be shared by your neighbors. talk to at least
a dozen of them and compare experiences first.

also keep in mind that complainers will always
be louder than satisfied customers, so listen
for quiet people who may not have problems.

reply to rg6cable68
What part of the Heights? There is fiber in the heights but so far I think only in Castle Village and Hudson Gardens. A couple of weeks a go I was talking to a couple of techs that were pulling fiber up Ft Wash to the park.
I don't know about down the hill from there though.

I'm near the New York Presbyterian Hospital 168th Ft Wash. 162nd/ 163rd Street..

reply to Packeteers
I can turn my back on the building tenants at any moment. I have no interests on time warner cable. As a customer of DIRECTV-Premier/DSL/Verizon for 4 years with no hiccups why bother. I receive complaints after complaint from tenants and their pixel problems and frozen pictures. (50% of the time) including internet drops. Northern Manhattan residents will now have to trek to the time warner store on 96th Street and Broadway if they need to return or replace their cable boxes. 80% of the time tenants are told to come in for a replacement of their rented digital cable boxes for a new one after multiple complaints of pixel problems and frozen pictures which in the first place the boxes was never the issue, Manhattan TWC has the issue. I will help as much as i can for the tenants rights.

reply to rg6cable68
Ok! So i called my building management and Ydanis Rodriguez District 10 - Council Member.

Building manager will call me either today or tomorrow as told by office manager.

District 10. I'll need to call back tomorrow 10-5pm. The person in charge in handling the matter was out in the field..

reply to rg6cable68
doomed to fail if you think internet/tvchannel
access has anything to do with tenant "rights",
and drop off returns on leased equipment is no
reason to complain - Verizon makes you ship it.

something you CAN focus on is the wiring plant
in your building from TWCable. if it's old RG58
or RG59 instead of the newer RG62 or RG6/UQ,
that may explain why cable box exchanges are
not solving many problem for your neighbors.
time to get off your soapbox and look at the
root cause of the problem, not just demonize
your service provider. another issue may be
building access. I know of TWCable buildings
that get lousy service simply because the
building maintenance staff won't give them
easy access to their distribution equipment.
if that happens too many times, TWCable will
stop sending anyone for needed premise visits.

Rg6 cable all new. Laid out 3 years ago. Spoke to building manager a few minutes ago. He said "go for it" we will give permission for verizon fios ONLY if no cost too us--- meaning (the owner of the building) TWC and verizon always has building access between the hours of 7am-5pm/ 7 days a week.

now it's time for you to become a "Right of Way" agent;
»www22.verizon.com/wholesale/atta···Agmt.pdf
while surveying your neighbors to determine penetration%

don't be so sure your building owner will go along if free.
there may be issues of sharing risers and hall cable trays,
cosmetic issues of stringing up loose stapled cables, etc.

let's hope Verizon one day provides a better wiring plant
and service to your building - just don't count on it. there
are plenty of Verizon* customers jumping to TWCable now.

I almost did, after a week long struggle with support...

reply to Packeteers

reply to rg6cable68
as much as it would be nice for you and everyone else to have a choice in broadband providers, washington hts is not exactly great demographics for a company like verizon to invest millions in. but it will come before 2014.

Tenants are not just looking for broadband, but TV and FIOS phone service. We started picking up signatures as of yesterday.. So far the ones that provided signatures at least agree. "Good Job"

reply to rg6cable68