VOIP etc > Voice Over IP - VOIP > VOIP Tech Chat > [Voip.ms] VoIP.ms - Voicemail doesn't recognize INBAND tones

[Voip.ms] VoIP.ms - Voicemail doesn't recognize INBAND tones

It can't hurt to try. If it doesn't work I suggest you open a ticket with Voip.ms.

Thanks. I updated my post as I did try forcing only G711U.

I don't use their voice mail all that much as Google Voice is my primary for incoming VM. VoIP's VM only used when my line is in use and someone calls.

If anyone has any other creative ideas, please chime in.

I'll open a ticket with a super low priority if I can't work around this issue.

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Rich. My Website

reply to meskinct
This sort of thing comes up occasionally. It's because when calling directly into a system via VoIP, such as checking vmail, most of those systems want rfc dtmf. When calling out to the pstn, everything is Inband, but even rfc will be converted (replayed) at the provider's proxy, so when calling out to the pstn, both work. It can be difficult to have to choose Inband and have Vmail checking not working, or rfc and live with the talk-off. Hopefully, Voip.ms will allow customer input and maybe they can update their vmail system to accept both dtmf ways. One other thing I can suggest is if your adapter has the old *99 feature, one thing it does is force dtmf inband, so that you would have to get used to prefixing pstn calls to automated systems or talk-off prone callers/callee with *99.

reply to meskinct
My workaround for now is that I setup another sub account and use a soft phone to dial into *98 (their voice mail), enter my mailbox and password and at least I can retrieve and clear my messages.

It's a kludge but it works for now. I use it so little that that's probably the smoothest solution. I'll enter a ticket and see where it takes me.

If anyone has any ideas, I'm all ummm....text?
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Rich. My Website

I have the same setup as you and it works. Is there any chance your phone itself could be causing the problem? Do you have another phone to test with?

m.
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Recommended ATA Settings | e164 - make your DID accessible via SIPBroker!

I tested with two separate handsets and get the same not working result.
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Rich. My Website

I just tested every PoP and it worked for me. It doesn't appear to be a geographic issue.

reply to meskinct
If you have a moment for troubleshooting...set up your sub account to use INBAND and register your PAP2T to that. That's the only difference I can think of between your and my setups.

Like Mango, I have the same setup and have no issue accessing VM or have any other DTMF issues. I'm registered to "newyork.voip.ms" server and had the same results with the Atlanta Server. I also have registration with main and sub-accounts and no issues.

reply to Mango

Idiot