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Anybody using TELEHOP cable Internet ?

Thanks for the reply!

so they are just reselling teksavvy ?

wondering, if they are only act as an "administrator" or actually my service would connect to them first and then to teksavvy ?

Well, I signed up with them and began my service on March 6.
Yes, checked my ip address, it is coming from Teksavy.
Not even a week later, received an email about price increase:

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Dear Valued Customer,

At Telehop it is our priority to provide you with superior quality telecommunication services. In response to rising costs associated with providing a high speed Cable Internet service, we will need to increase some of our rates. However, we are pleased to inform you that we are also increasing the download and upload speeds of our Express and Extreme Cable Internet plans. A summary of new plan details and rates can be found in the chart below.

Please be advised that the following price changes may impact you on or after April 1, 2012.

New Cable Internet Rates

Ontario – Cable Internet Rates

Lite Cable
3Mb / 256Kb
300 GB
$34.99

Express Cable
12Mb / 512Kb
300 GB
$44.99

Extreme Cable
24Mb / 1Mb
300 GB
$54.99

Additional Usage
$0.50/GB

Modem Rental Fee

$6.99
$3.99

Telehop would like to thank you for your understanding and continued loyalty. Should you have any questions or concerns, please do not hesitate to contact our customer services department at

1-888-835-3467.

Sincerely,

Rajiv Jagota

President & CEO

Telehop Communications-
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These prices are now higher than Teksavy prices, I wish I would have signed up with them !!!!
I have choosen Telehop , because they only charged $20 activation fee...... now my savings is gone !
And when I checked on Teksavy website, they will not take any longer new cable customers from my area !!
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I find this short 3 week notice about the price increase somewhat unfair, they should give their customer longer notice, so if somebody does not want to pay the higher prices, they would have the required 30 days time to cancel service !

I might have a few word/contact with their customer service/supervisor/manager/complaint officer/ CEO / and perhaps will write a complaint to the CCTS (Commision for complaints for Telecommunications Services)

The new prices came into affect from TekSavvy on February 2, 2012. In addition you are also paying an extra $5.65/month including tax by deciding to go with a reseller.

Legally they are supposed to provide their customers with a 30 day notice so they fell short on that by 9 days but other than complaining to some government agency, I can't remember which one, their is nothing that you can do about it.

reply to jenom
I went with a RESELLER, because TEKSAVY's expensive $65 ACTIVATION FEE is clearly a money grabbing!

After a few phone calls to Telehop, they agreed, because of the too short notice, that I can have a 15 days cancellation notice...how nice they are, aren't they ?

However, I asked them if they can do anything else to keep me there, like giving me the old prices for another 6 months?

They did not want to do that, but they agreed to waive the $25 + Tax Activation Fee, if I stay.(It was not $20, as I said earlier)

So I am staying with them for now, although I am paying $4/month more than with Teksavy, --with my $0 activation fee, it will take 16 months to catch up to Teksavy's $65 Activation Fee .

reply to jenom
Well, looks like TELEHOP changed the activation fee too .....it was 24.99, now it is $64.99

I wish, they would have done all this a month earlier, so I would not have signed up with them.

Now there is absolutely no point for anyone to sign up with them, same activation fee and higher monthy prices !!
Good luck with their business, they will need it !

There is obviously a negative side to a "no contract" , pay as you go monthly service ......they can raise their prices anytime, and all you can do is cancel !
But with the activation fee, that going to be the most expensive internet service.

Buying a modem?
That is another favorite trick from providers to create a very short "recommended" modem list, and make people believe that they need to buy a new modem, otherwise they can not get a service.
My conversation with someone from Teksavy revealed, that they also have another very long "not published" modem list, which lists all the cable modems, which WOULD WORK just fine with their service.

They just try to make a few extra $$$$ by selling modems !

Just wants to know if the SB6180, .pdf is on "that list" cause I just know I can get my bluidy grubby paws on one if I hunt hard enough. Just cause it does 8 downstream channels and 4 upstream channels and its a Motorola, which is known to be stable. My only worry is the firmware pushed by the TFTP servers at the POI's being reliable enough not to brick the unit.

well, this thread now changed a little bit of directions from Telehop to recommended/ approved modem list
-if you search long and hard enough, you will find the "LONG" list somewhere on this forum, I have seen it once
-call Teksavy's tech support and with some luck, a right person in a good mood , might be able to tell you
(you might need to call them a few times)

reply to JCohen
TELEHOP just increased their prices and activation fees in March and the webpage now shows the new prices.
I agree, now it would make no financial sense for anyone to sign up with them!
I got my own modem, and as long as it works, I am not going to buy one !