OOL charged me for one year for boost with no boost modem

Author	All Replies
lotust251 join:2012-02-05	OOL charged me for one year for boost with no boost modem should I ask for a credit? This makes me pretty mad. I recently had a tech come out to the house to once again check why I had a low low upload speed when he discovered I did not even have a boost modem. I still had the Motorola surfboard (black one)
	to forum · permalink · 2012-02-05 21:23:54 ·
xirian Premium join:2003-01-26 Beacon, NY kudos:1	I'm pretty sure that the black motos were at-least docsis 2.0, so they were boost compatible, just not boost plus compatible.
	to forum · permalink · 2012-02-05 21:40:52 ·
lotust251 join:2012-02-05	reply to lotust251 gerr I just lost everything I typed... thanks for the reply. do I have a legitimate complaint?
	to forum · permalink · 2012-02-05 21:46:08 ·
Tradewind Ultra Premium join:2005-11-08 Marlboro, NJ	reply to lotust251 Go to a walk-in center and get an Arris D3 modem if you aren't happy with the Moto. -- Trying is the first step towards failure.
	to forum · permalink · 2012-02-05 22:16:08 ·
Thinkdiff Premium,MVM join:2001-08-07 Bronx, NY kudos:4	reply to lotust251 said by lotust251: gerr I just lost everything I typed... thanks for the reply. do I have a legitimate complaint? Only if you had Boost Plus. The SB5xxx is supported for regular Boost -- University of Southern California - Fight On!
	to forum · permalink · 2012-02-05 22:25:41 ·
frdrizzt join:2008-05-03 Ronkonkoma, NY	reply to lotust251 I've heard multiple field techs that have said incorrectly that the docsis modems are not "boost" modems, even before boost plus. Since it was not a white Motorola, you were boost-capable, but not boost plus ready as said above.
	to forum · permalink · 2012-02-05 22:31:03 ·
lotust251 join:2012-02-05	reply to lotust251 thanks for the replys guys. I thought I got robbed for a while. Well you know were getting robbed anyways.. haha cheers.
	to forum · permalink · 2012-02-05 22:32:59 ·
cvtek @optonline.net	Have you received speeds faster than 15/2? Easiest way to tell you have boost is by checking your upload speed. It should be 5 instead of 2. As others have said D3 modem is only needed for Boost + and Ultra. Some of these techs need some more training.
	to forum · permalink · 2012-02-06 00:14:57 ·
kickass69 join:2002-06-03 Lake Hopatcong, NJ	Why not just have Cablevision just go DOCSIS 3 completely and just give out modems to the standard tier as well since it provides stability in speeds overall vs still using DOCSIS 2 modems with DCC that doesn't always work (makes the modem reboot each time it happens)?
	to forum · permalink · 2012-02-06 11:25:08 ·
TheWiseGuy Dog And Butterfly Premium,MVM join:2002-07-04 Yonkers, NY kudos:1 Reviews: ·Optimum Online	Because the vast majority of standard tier users are not high bandwidth users and never see a Dynamic Channel Change. If you consider that OOL has, if I recall correctly, over 2 Million users and upgrading all Docsis 2.0 to 3.0 modems would likely cost around $50Million, it would be a stupid business decision. -- Warning, If you post nonsense and use misinformation and are here to argue based on those methods, you will be put on ignore.
	to forum · permalink · 2012-02-06 12:03:28 ·
jaa Premium,MVM join:2000-06-13 kudos:2 Reviews: ·Optimum Online ·Vonage	reply to kickass69 I'm on the standard tier and they gave me a D3 modem. My guess is they are only buying D3 modems, but refurbishing the D2s and using them on standard tier installs. I think it is a mistake - better off selling them on the secondary market and installing only D3, which will be less expensive due to reduced service calls. It would be a mistake to have a replacement program - there are probably terayon and sharkfin users out there that are still happy as clams. -- NOTHING justifies terrorism. We don't negotiate with terrorists. Those that support terrorists are terrorists.
	to forum · permalink · 2012-02-06 12:03:45 ·

jaa Premium,MVM join:2000-06-13 kudos:2 Reviews: ·Optimum Online ·Vonage	reply to lotust251 said by lotust251: thanks for the replys guys. I thought I got robbed for a while. Well you know were getting robbed anyways.. haha cheers. If you are getting "robbed", why not cancel? Or buy a few shares of CV and get rich? -- NOTHING justifies terrorism. We don't negotiate with terrorists. Those that support terrorists are terrorists.
	to forum · permalink · 2012-02-06 12:07:41 ·
MrNunya @optonline.net	Or buy a few shares of CV and get rich? -- Might not be a good idea! »finance.yahoo.com/news/Faruqi-Fa···html?x=0 »finance.yahoo.com/news/Cablevisi···html?x=0 »finance.yahoo.com/news/Robbins-U···html?x=0 »www.robbinsumeda.com/shareholder···ms-corp/
	to forum · permalink · 2012-02-07 11:51:00 ·
jaa Premium,MVM join:2000-06-13 kudos:2	I guess they are not very good robbers then...
	to forum · permalink · 2012-02-07 11:55:39 ·
MrNunya @optonline.net	well 2 more firms were added to that list »finance.yahoo.com/news/The-Law-F···html?x=0 »finance.yahoo.com/news/Izard-Nob···html?x=0 Whould he received increase the upstream bandwidth with a D3 modem Yes »bradyvolpe.com/docsis-101/docsis···ream-rf/
	to forum · permalink · 2012-02-08 10:05:55 ·
lotust251 join:2012-02-05	reply to jaa what options do I have?
	to forum · permalink · 2012-02-08 17:04:15 ·

US Cable Support > OptimumOnline > OOL charged me for one year for boost with no boost modem