Reviews:
 ·Mediacom
| Here's that blazing MediaCom speed! Wow, just can't tell you how impressed I am with this!
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1 edit | Your ping is better than my ping. :>
I pay for 3mbps service. This is what I get 24/7 for many years.
At least mine is frustration free and I pay $33.99 a month. What a concept, getting what you pay for... |
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 MediacomChadMediacom Social Media Relations TeamPremium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:57 | reply to VTX1800N1
Hi VTX, I'm very sorry to hear this! I have your account information on hand I have been working with my local supervisors on getting the answers to this. It appears that utilization had been addressed, but it is obviously has reoccurred and is affecting speeds heavily. Notations on your accounts show that you have called in several times on this as well, without any real answers- that's unfortunate and I'd like to get to the bottom of this for you. I'll be working on this, and I will get in touch with whomever I need to in order to make certain we get this fixed for you permanently.
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MediacomChad
Mediacom Social Media Relations Team
»mediacomcable.com/CustomerSupport/ |
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| said by MediacomChad: Notations on your accounts show that you have called in several times on this as well, without any real answers- that's unfortunate
Unfortunate yes but certainly not unusual for Mediacom customers.
Mediacom Chad, this is NOT an isolated case. This forum is FULL of customers calling out for help constantly. The forum is also full of your apologys to Mediacom customers.
You seem to be really trying to help customers and are to be commended. Unfortunately the rest of your company is doing a very poor job. |
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| said by Lazy Senior:said by MediacomChad: Notations on your accounts show that you have called in several times on this as well, without any real answers- that's unfortunate
Unfortunate yes but certainly not unusual for Mediacom customers. Mediacom Chad, this is NOT an isolated case. This forum is FULL of customers calling out for help constantly. The forum is also full of your apologys to Mediacom customers. You seem to be really trying to help customers and are to be commended. Unfortunately the rest of your company is doing a very poor job. You also have a lot of people on here that aren't willing to work things out either. They seem to think a magic wand can be waved and issues fixed. Things take time to get fixed. |
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Reviews:
·Mediacom
| reply to Lazy Senior
No frustration here 
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| reply to Lazy Senior
The service is working for a lot of us. There just is no reason for us to post it. I hope Chad get the OP's issue fixed.
Here is my speed test from tonight for 15/1 VIP service:
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 IowaManPremium
join:2008-08-21
Grinnell, IA | reply to Anonymous
What do you have for speed?
I have 12/1 Mb
Do you have 15 and the upload isn't boosted? |
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Klarth
join:2005-09-16
Joplin, MO Reviews:
·Mediacom
| reply to Lazy Senior
Yep, there's no MediaCom problems anywhere, check out my super typical everyone-definitely-doing-this-well no-shills-here results that every MediaCom user in the world has and you'd be silly to argue otherwise
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now that's low!!  |
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| reply to Klarth
So get it fixed. Or even better try some other ISP for your service.
Just because someone else has good service does not make them a shill. Using your logic I could just as easily say you are a shill for any competing service. |
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Porthos
join:2011-05-17
Springfield, MO | reply to Klarth
Checking to the same server Klarth used I get these results.
»www.speedtest.net/result/1756920849.png |
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Klarth
join:2005-09-16
Joplin, MO Reviews:
·Mediacom
| reply to Juneau
Gee, get it fixed.. gosh, why didn't I think of that? And a different service? I'd love that idea, but shockingly there are no other cable providers in this area (that can be used at this address). Can't use satellite as I rent an apartment, and the local DSL gives even less value for the price than MediaCom.
So you're saying I should just be thankful for what I have? You're right, having good service does not make them a shill. Having good service in a completely different market than the person having problems and posting to say "everything's fine here" doesn't make you a shill, but doesn't add anything to the conversation. Posting in every Mediacom complaint thread to bash the poster as "not getting it fixed" (been 9 months of waiting) or "stop using mediacom" either makes you a shill or just a dipshit, because while there may be some people who just want to complain about a provider without merit, you honestly think that's the case with all of them? And let's be honest, your post really serves no purpose. If you want to white-knight for MediaCom, there's got to be a better venue. People complaining here should be doing so to get MediaCom's (Chad's) attention so it can get resolved.
As I stated in my review, I want to like MediaCom. When (if) it's fixed, I want to be able to come back and update my review, as well as tell other posters who may feel hopeless about their service that it might get better. Giving feedback to nearby users having problems--you know, productive things. What I don't want to do is tell people to "get it fixed" when they've been dealing with subpar service for several months and are obviously trying, or just be an all-around twat to people just trying to get their service repaired. |
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Klarth
join:2005-09-16
Joplin, MO
1 edit | Re: Here's that blazing MediaCom speed! said by Juneau :hurr durr
Edit: And the lesson for the day is not to feed the trolls. |
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1 edit | reply to Juneau
Re: Here's that blazing MediaCom speed!
C,mon Anon, Mediacom Chad said he had noted Klarth had made several calls about his problem, Klarth HAS been whining locally, it just did not help him. Not a surprise - - this is Mediacom after all.
Why should Klarth have to jump thru hoops to get a problem fixed anyway?? Why does MediacomChad have to fix problems at all?. Why aren't they handled at the local level? Why do customers have to jump and down to get any problem fixed? Why does anyone have to make repeated calls to get somehthing fixed? Why is this forum full of similar complaints?.
It says a lot about Mediacom customer service to even suggest such a remedy. Why can't a customer EXPECT to get a problem fixed after his first call??? Why doesn't Mediacom call the customer back to make sure a problem has been fixed?
For every person complaining here, there are probably 10 customers suffering in silence. They just say the hell with it and cancel. |
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