| reply to VTX1800N1
Re: Here's that blazing MediaCom speed! Just wanted to share this:
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| reply to VTX1800N1
Re: Here's that blazing MediaCom speed! That's unfortunate. I haven't seen those kinds of problems so far. Been with Mediacom for over two years. |
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| reply to VTX1800N1
So what's the next step?
I don't have the same experience. I've been with Mediacom for two years and had no problems as yet. |
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k9iua6
join:2004-05-23
Dubuque, IA | said by Well Darn :So what's the next step?
I don't have the same experience. I've been with Mediacom for two years and had no problems as yet.
For you (like me and others), sit back and enjoy [y]our good fortune of having good service. No need to create problems if we don't need to. |
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| reply to Lazy Senior
said by Lazy Senior:C,mon Anon, Mediacom Chad said he had noted Klarth had made several calls about his problem, Klarth HAS been whining locally, it just did not help him. Not a surprise - - this is Mediacom after all.
Actually, MediacomChad said that about the OP, VTX1800N1, not about Klarth.
As far as Klarth's problem is concerned, a ping time or 456 ms with horrendous upload and download speeds is NOT indicative of a utilization issue, it's indicative of a serious line or noise problem.
As with most issues, he/she should probably start a separate thread so that it's easier to keep track of which users are getting their issues worked on/resolved and which ones are not, but that's only a suggestion; I know that MediacomChad probably has his own way of tracking customer issues for resolution.
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"Great spirits have always found violent opposition from mediocrities. The latter cannot understand it when a man does not thoughtlessly submit to hereditary prejudices but honestly and courageously uses his intelligence."
--Albert Einstein |
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Klarth
join:2005-09-16
Joplin, MO Reviews:
 ·Mediacom
| Chad has already diagnosed it as a over-utilization problem. He also took the liberty of getting 'local' technicians to come check the line for problems, and they agree. During the early morning and afternoon my speeds are near normal, but here's what it looks like right now (sadly this is a good night).
All communication with him is done through PM solely and I already know it's a utilization issue so there's no much point creating a thread to say "hey is anyone else in my location having speed problems?". And again to his credit, he's doing everything he can, but a few "fix" dates have come and gone already... it's just a waiting game. Even today I got another call from a technician offering to come to look at the line, but I explained everything I've said above (and got him to confirm that they are supposedly going to have a fix later this month... maybe) --why have him waste the gas driving from Springfield to Joplin? He said that should fix it, so we'll see... |
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| Does any of this have anything to do with the tornado that tore Joplin up last year? I remember when we had a lot of damage down in Texas from one of those it took the cable company many months to get everything back up. |
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 MediacomChadMediacom Social Media Relations TeamPremium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:57 | From what I understand, there was a main fiber line to Joplin that was destroyed. We routed our traffic through another provider for a little while and we're working on moving traffic back to another, higher capacity line. |
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Reviews:
·Mediacom
 ·AT&T U-Verse
| reply to VTX1800N1
Speedtest |
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raize
join:2010-01-02
Des Moines, IA | reply to Lazy Senior
I think I would agree. I'm paying for the 50/5 ultra max service:
»www.speedtest.net/result/1773950967.png
I think I've had enough. I need to upgrade my phone service so it doesn't make sense to keep paying $99/month for Internet if it's not going to be guaranteed download rates. |
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| reply to caseywor
said by caseywor:They must not be too badly over-utilized in this area. I am a new customer,
Me too. I got 12 mbps Internet installed yesterday. I can live with this... |
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