Company Forums » Companies beginning with A » Acanac > NO Loyalty from Acanac, for 4-year customer ?!

NO Loyalty from Acanac, for 4-year customer ?!

Re: NO Loyalty from 4-year cust. of Acanac ?!

....and that is a lovely "auto-generated" reply my dear.

reply to rik5

Re: NO Loyalty from 4-year cust. of Acanac ?!

reply to rik5
rik5, what I think Fredsmith was implying is that not all ATA's can use 2 different VoIP #'s.
--
Fergless - Acanac Inc.

You know very well ferg that is not the "full" story.
I emphatically said, in my oroginal post, (on the acanac-"Community"-Forums"), that even if the 2nd VOIP didn't work on my SpeedTouch 780WL, I did NOT care, I did NOT want to lose my original(1st) VOIP line, no matter what, that I have had for 4 years with Acanac.
Why did Acanac disconnect my 4 year old Voip line. ?
I didn't change any settings on the 1st VOIP line to affect it.
Instead, you removed my posts as the moderator ?
Of course, as a dutifully paying customer for all these years, I was upset.

The fact that Acanac lost or disconnected my 4-year old VOIP line, (that I am STILL paying for), was inexcusable, that hurt me.
You , and Acanac should darn well know better.

So, now that "neither" VOIP #1, or #2 has worked in over a week, with absolutely no response from
emergency@acanac.com
support@acanac.com
billing@acanac.com
where did you want me to turn ???
I finally went on Acanac "Community" Forum for help, and instead I ended up getting "banned" by you.

...I have to notify all family/friends/business associates now.
My wife has friends and family in Washington, and Texas, ..., that she has to now change her numbers.

Acanac really dropped the ball this time.
And yes, I understand you're all in that "let's try to put this fire out" mode ?
Well, I think the fire has pretty-well burnt out by now, wouldn't you say?

In other words, Sir, you are NOT there just to wave your little "acanac" flag constantly at us "PAYING" Users'.
I sincerely hope, these "bad-habits/behavioural and or otherwise...?" will be corrected by Acanac in the future.
And yes, I choose my words carefully, and accurately here, AND, this is one forum YOU cannot "ban" me from.

reply to Samgee
Hi Samgee,
But, as you said, you have so far only been with Acanac for one year. ?
And you also understand that the nice cheap "promo"-yearly contract is gonna end after your year ?
Remeber, I stayed with Acanac for 3 more years after the fact, through all up's and downs.
Lol, I'm still there, putting up with this.

Trust me, this is not the first major issue that I have had with Acanac.

I left "Rogers" 4 years ago to join Acanac for 2 reasons, and 2 reason only.
1./ much cheaper rates (for the 1st year) at "that" time. ?
2./ I was hoping for better "ppl" service/support as well. (...uhh, and u can see how that ended as per my TOP post)

Generally, it hasn't been an easy ride, most especially with their almost non-existant voip-servce.
But hey, as ferg will point out to you, (on their "Community" Forum): "...hey, you get waht you pay for..."

Needless to say, I am glad you're happy so far with Acanac. - Heck, I'm just happy when "any" user these days is happy with their ISP-provider, no matter who it is.

I obviously do not know how you're setup with them, but it's probably not like mine.
Granted, everybody wants to be fairly "happy" as you have so far been with acanac.
But, that is NOT my case at all anymore with them.

reply to rik5
I have tried the support email contacts with Acanac, for over a week now.
I have also tried, in desperation, Acanacs "Community" Forum. ? and that didn't help.

So now, I am here, in my final depseration, with basically no where else to turn.
I ma hoping beyond hope, that some kind, and knowledgeable VOIP expert here, can actually settle the matter of whether or not a SpeedTouch 780WL DSL/VOIP/ATA/Router can, in fact handle 2 voip lines. (technically speaking).

I will post every Acanac-ticket-number I have had with them over this, here, if that will help. ???

Needless to say, why did Acanac drop/disconnect/screw up my 4 year old VOIP number that I had with them for 4 years ?
That, goes without saying.
I'm sorry to re-iterate all this, but,
now, my family (sons, daughter, Wife,...) - we all have to change our numbers to our expensive Cell.
I never asked for that much out of Acanac -ever.
I did expect though, that they would NOT "fuss"-up something that I have dutifully been paying them for, and have been paying for it, for the last 4 years.

Hence, why my originalt POST here in this thread, explains exactly the frustration, that myself and I'm very sure others have went through too.

reply to Lynn
Well, Here you go Lynne
I appreciate you trying to help. Lets see if Acanac can atleast "refund" me any and ALL monies "owed" at this point:

Here are the respective Ticket-ID numbers:
ZQA-73270 (this the main important one now, with hopefully an immediate refund to me, from Acanac)

Prior to the above was these: (but it's too late now for this)
QQM-76282
XZD-86719
AYX-15940

BTW, I can no longer even get access to these tickets, instead, all I get from Acanac Support is: "Error: Invalid email or ticket key"
And no, I never got any "key" emailed to me .... ?
Now, do you see what I mean ? what is that ?

Also, you are so very wrong, and with all due respect, if the construction company doesn't know all the in and outs of the accounting department, how would the construction worker be able to verify if in fact the customer even paid this?, or that? for a service , or part ?
And that goes vica-verca too.
In other words, the construction, can not just go ahead and "Renovate" the guys house, if the customer has not deposited any money into accounting , to begin that job.
I know this, becuase I OWN my own Renovation company, and, previous to this, I have worked as a Diesel Mechanic, for a number of years, and I can tell you for a fact, that ALL departments had to talk to each other -to remain competitive, and more importantly, successful.
In fact, I now rest my case with Acanac, referring to my top POST here, and Acanac's "one hand doesn't know what the other hand is doing" approach to things ?
I strongly suggest that Paul "learn" these important steps, and fix these misgivings of Acanac.

It just ends up puttin' the "User" (you know, the guy that PAYS ALL your salaries ???) in a potentially-HORRIBLE situation - "when" things do go wrong.

I understand "Bad" habits are hard to break. But you guys(/Acanac) better start somewhere soon.

Ok, well, thanks again Lynne, and if you require any other details,..., let me know.

Respectfully.

Rick.

reply to Fergless
Ahhh, well, and don't worry, I didn't forget about you either Fergy, so now and "finally", let's see about the "real" answer, from the "real" world, shall we ?
Hopefully, I'll find yout soon enough.
»SpeedTouch 780WL and 2 VOIP lines
...And, just to be completely fair, lets also ask:
»2 VOIP Lines with SpeedTouch 780WL ?

Might as well wait, and try to find this out, even though, a voip line 2 or not, would not have affected my 1st (original) Voip-line anyway.
That one is on Acanac.
Rick.

reply to rik5

reply to rik5

Re: NO Loyalty from Acanac, for 4-year customer ?!

reply to rik5
Oh and the reason you were barred from Acanac forum is because 5 times you called Fergie a name which I will not repeat. If that is done here the same thing will happen. There will be no name calling.
I also checked your account and see :
2012-02-07 04:56:07(*****): wants to ZQA-73270

So they will be refunding you and canceling your account.

reply to Lynn
Lynne,
So why is it that you can't find the QQM one, and what about this one ->ZQA-73270 (this the main important one now, with hopefully an immediate refund to me, from Acanac)

Again, those are one's I want dealt with, and BTW those are the ones I sent to
billing@acanac.com

But I know, let me guess, YOU have nothing to do with billing right. ?

The 2nd VOIP line that Acanac took $132.94 from my VISA on Jan 25, 2012 has NEVER worked. I want that cancelled, and I want an immediate Refund.
I've also sent Acanac (to billing) a requiest to just cancel everything and refund me whatever balance is due, which was paid up 'till June, or thereabouts, this year.

I'm very curious, as to why, not just you, but when I called Sales, they also could not find my "Cancellation with Refund" tickets that I sent to billing@acanac.com ?
I sent those by sending a "Cancellation and refund", including my recent Invoices to billing@acanac.com
I guess it takes Billing up to 2 days to "read" them ? Or, maybe Billing does NOT allow access to those tickets ?
Who knows, it's ALL purposely deceiving on Acanac's part.

Thats fine, I guess we'll just wait and see.

reply to Lynn
You know it's interesting, how Acanac meticulously collects "meta-data" such as angry words, against their own "PAYING" users'.
Either way, it's You, Fregass, and the rest of Acanac against me.
It's all just bait n trap, hence why my TOP post in this thread, explainaing briefly about that forum.

From the looks of this Acanac Forum it's pretty easy to see, that many people just wish Acanac's "support", "billing",... would dig up their own "meta-data", and use it to actually FIX things, for their users.

But again, that's just my opinion now.

reply to rik5
The reason we can not find the other tickets is because you have asked to be cancelled so what they have done is close the other tickets and put all the information in one ticket so they can deal with this matter and have all the information in one place.

No they say 24-48 hours to answer because there is other tickets there besides yours and they answer them in order they come in. The ZQA-73270 ticket is the main one now and will be dealt with through that one. It is your cancellation ticket and refund ticket. I did check your account for you and there is notes on there that you want to cancel and for the refund so that tells me they are working on it now. Give them some time because you stated in the ticket you want the money to be put back on your credit card. They have to total up your refund, sent it to your credit card company and the credit card company puts it back on your card. This takes time so I am just asking you to be patient a little longer till they get chance to do all of this.

reply to rik5

reply to Lynn
Thanks Lynne, for this update, because without it, I would never have known anything from "billing" as to what is presently happening. ?
I just hope, that I get a "FULL" refund.

reply to Fergless

Re: NO Loyalty from 4-year cust. of Acanac ?!