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gunofdis

join:2010-09-30
Springfield, MO

[MO] I've been having to reset my cable modem a lot lately

It seems to be happening more often as time goes on. I hadn't paid it much attention over the last week, but today it's happened starting at around 6am, then every 1-3 hours since. It's just the little RCA modem the tech brought out during installation, but I hadn't had any problems with it until recently.



Anonymous
Premium
join:2004-06-01
IA
kudos:2

What modem do you have? Post your signal levels

»192.168.100.1/ and click on Diagnostics or if you can't see it go to
»192.168.100.1/moreinfo.html
--
I speak for myself, not my employer.


gunofdis

join:2010-09-30
Springfield, MO



Anonymous
Premium
join:2004-06-01
IA
kudos:2

Hmm your signal looks great. If you don't see any changes but still have to reset you may have a defective modem. Do the lights change on the modem when your service is down or not? Do you have a router connected? If s what brand/model?
--
I speak for myself, not my employer.


gunofdis

join:2010-09-30
Springfield, MO

The lights keep on truckin when it goes out, like nothing even happened. It's an RCA DCM425 and it seems to be running pretty warm lately.

last few entries in the event log:

Time Priority Description
Mon Feb 06 20:39:46 2012 Warning (5) DHCP RENEW WARNING - Field invalid in response
Mon Feb 06 20:11:57 2012 Notice (6) TLV-11 - unrecognized OID
Time Not Established Critical (3) DHCP WARNING - Non-critical field invalid in response.



Anonymous
Premium
join:2004-06-01
IA
kudos:2

Router or not? Do you have to reset it too?


gunofdis

join:2010-09-30
Springfield, MO

Just running straight out of the modem right now.
Line quality and speed tests came up fine. Everything's great when I'm not having to reset the modem and/or dhcp renew at random intervals.



Anonymous
Premium
join:2004-06-01
IA
kudos:2

When it goes down do you get a notification like an exclamation mark in your sys tray? Or does it just stop? Does it only take to power cycle the modem to get internet back?
--
I speak for myself, not my employer.


gunofdis

join:2010-09-30
Springfield, MO

Yep, exclamation mark on the tray. Sometimes I get by with just a dhcp renew, but I usually wind up power cycling the modem and sometimes have to dhcp renew right after that.



Anonymous
Premium
join:2004-06-01
IA
kudos:2

You may want to send a message to MediacomChad with your account number or your modem MAC. he can see a lot more info on his end. Anyway I would try another modem and I recommend buying one like Motorola Surfboard 6121 (it will save you $5/mo).
--
I speak for myself, not my employer.



MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:103
reply to gunofdis

Send me a PM with your account info when you have the chance. I'll be happy to look into this issue.


gunofdis

join:2010-09-30
Springfield, MO
reply to gunofdis

Tech came out and "fixed" the problem by tightening a connection outside and calling it a day. An hour later my connection drops and I have to reset the modem.



WellDarn

@mchsi.com

So what's next?



MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:103
reply to gunofdis

If the connections inside and outside the house look good, I would try swapping the modem out next. You can swing by the office in Springfield to swap the modem or I'll be happy to schedule another tech if you would like.

Their address and hours are:
1533 S Enterprise Ave, Springfield, MO, 65804
Monday-Friday: 8am-6pm CT & Saturday: 8am-1pm CT (closed Wednesday: 8am-9am CT)
--
MediacomChad
Mediacom Social Media Relations Team
»mediacomcable.com/CustomerSupport/


gunofdis

join:2010-09-30
Springfield, MO
reply to gunofdis

I've been investigating possible problems on my end (the tech seemed to think another possible problem could be my nic going out) and was sorting through some events various legacy networking services were throwing around the times my connection would drop. I turned them all off (stuff no one uses anymore like NetBIOS) and now my box locks up for a couple seconds when the connection drops. I've only had to power cycle the modem once in the last 3 times so now I'm not sure just what's next. Just reinstalled my nic drivers and restarted, maybe things'll feel like working for more than just an hour or so.


gunofdis

join:2010-09-30
Springfield, MO

Welp, make that 2 of the last 4.


CappinHoff

join:2007-01-05
Des Moines, IA
Reviews:
·Mediacom
reply to gunofdis

said by gunofdis:

I've been investigating possible problems on my end (the tech seemed to think another possible problem could be my nic going out) and was sorting through some events various legacy networking services were throwing around the times my connection would drop. I turned them all off (stuff no one uses anymore like NetBIOS) and now my box locks up for a couple seconds when the connection drops. I've only had to power cycle the modem once in the last 3 times so now I'm not sure just what's next. Just reinstalled my nic drivers and restarted, maybe things'll feel like working for more than just an hour or so.

Instead of uninstalling/reinstalling your NIC drivers, try if you have one connecting another computer to the modem. Then reset the modem and see what happens.

gunofdis

join:2010-09-30
Springfield, MO

1 edit

If I had one to try I'd have don't that by now. Can't figure out what I did with the adapter for my router (holiday traveling) and haven't really felt like firing up the ps3 and playing around online for 2 or 3 hours a stretch to see what happens. Might do that anyway once I get woke up a bit.

I was having NIC driver related errors pop up in my event log so I tried reinstalling them


gunofdis

join:2010-09-30
Springfield, MO
reply to gunofdis

3 hours of ps3 use later and it's looking like a problem on my end.