| Utilization issues? Don't fully understand Over the last week or so, I've experienced a drop in performance.
»www.speedtest.net/result/1756851677.png
Before all of this, I was getting 20-27 down and anywhere between 1.5-2.7 up consistently throughout the day.
The upload has dropped a bit and the down now varies between 1.6 and 10.5. I was told over the phone there were utilization issues and that the issues would be resolved by the 30 of March. The rep then proceeded to tell me "sir I apologize for this. I will credit your account for one week"
I thought to myself "WHAT!?!" One week? You're telling me I'm paying for speeds that I may not get until nearly April and you're only going to credit me 1 week?
It also seems I've been placed on a different server for whatever reason. Speedtest.net used to have me based in Merrilville, IN which is only about 45M from here. NOW, Speedtest.net is telling me the server that is most near is in WISCONSIN. WHAT
At any rate, I'm very disappointed as I haven't really ever had many problems with performance and service with Mediacom. These speeds are not as advertised and I would like to know why. |
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| I guess I could have logged in. Forgot I had this account. My ping is also high at around 50-60. Even doing the test in Merrilville, IN which isn't far from me at all, I get very poor results. 4 down? 0.70 up? wow
What's going on? |
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 MediacomChadMediacom Social Media Relations TeamPremium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:57 | Could be a couple of factors involved and does not always mean utilization. Looks like I have your info on file. I will let you know what I find. |
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| message sent |
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