O Canada! > Canadian > Rogers > [TV] Downgrade package and outlets. Charged fee

[TV] Downgrade package and outlets. Charged fee

Wow, heh... Thats nuts...

Maybe because you were on some kind of 12 month agreement for VIP in return for some savings?
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GO LEAFS GO!

Its labeled as Cable TV install fee. Actually, renewed an agreement and downgraded tv service to cut some costs. Cost was not due to savings.

BS charge. call in and have it removed.
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GO LEAFS GO!

I called and and ask concerning the fee charged. I was refused a
credit and was informed that is the charge for a tech to come out
to disable outlets.

u were not informed of the charges before hand? no? then fle a complaint with the desk of the president
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Happiness is like peeing your pants... Everyone can see it, but only you can feel its Warmth!!

Unfortuntally, no I was not informed. I might try to call back later
and try again with a different agent.

reply to amd64now
You didn't need to disable outlets as long as you understand that you can only use 1 at a time. It's a totally bogus charge. This is one I'd take to the CCTS and the CRTC.

if you are digital basic, instead of digital vip then there is no charge. the extra stb can be "disabled" via SGI, dont ask how i know this, im not an insider or shilling, im just a well educated poster with info thats publically available and know how to use it unlike others.

now they simply remove the extra stb off your account, you have one outlet, u cant add another stb to the outlet without the system asking u for a extra outlet charge. so did u have more than one stb still hooked up by mistake?
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Happiness is like peeing your pants... Everyone can see it, but only you can feel its Warmth!!

I have only one box. Had three and two were removed.
I could not downgrade to basic without having the visit to disable the outlets. Otherwise its 6.99 per extra outlet. My online profile
shows one outlet.

digital basic or analog basic

reply to amd64now
Call back and speak to another rep. There is NO fee to downgrade services and to remove outlets. The billing system will automatically charge a fee when downgrading outlets, but there is a code that reps need to remember to use to have the fee waived. If reps forget to input this code, you CAN get this credited back.

Called back and spoke to someone else and will get the credit
on next bill. This rep went to the notes and I had the dates I spoke with other reps. Because no mention of a fee which was suppose to be specified to me, it will be credited. Another month will only tell.
I guess when doing this, confirm if there is a charge for the visit
to disable ports and get it waived at that time.

reply to yyzlhr
yyzlhr, do u happen to have that code? i tried to pm you but it is not working for some reason. check your inbox incase
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Happiness is like peeing your pants... Everyone can see it, but only you can feel its Warmth!!

reply to amd64now

From the conversation I had with the rep, it seems to be normal
to charge for the visit to disable outlets. I hope yyzlhr is right
for others who want to do this.

reply to amd64now

No, the tech didnt give a receipt. I hope this doesnt happen.