US Telco Support > Verizon > Verizon FIOS TV > My Verizon Renewal Center Sucks

My Verizon Renewal Center Sucks

Is there an option to clear all and restart?

I try to go back, uncheck the box next to Hbo / Cinemax (which I never chose in the first place), when go forward again but it always adds it on. Ridiculous.

I swear it's done on purpose.

Heres a thing to try, call up retention and see if they can help you out. You might even get a better deal

What's the phone number to retention?

reply to frankpf3
Just call as if you were calling VZ, 1 800 837 4966, and select the options as if you were to disconnect service

reply to frankpf3
Nice!!!

Here's what I got:

For $114.99
Extreme HD
35 / 35 Internet
Fios Digital Voice
One Bill

She changed my Multi room DVR Free for Life

She's extending my valued customer credit of $20.00 which expires on 2/28 for one more year.

No Contract!

Sometimes you get really good deals and agents forget to hit the save button or your bill will be screwed up for the next 6 months. Just keep an eye on it.
--
"If something about the human body disgusts you, complain to the manufacturer" - Lenny Bruce
What this country needs is a good five dollar plasma weapon.

Yea I know the bill routine..................

I wrote down all the info she told me, her name, and order number. Best I can do is keep my fingers crossed at this point.........

What else can I do to protect myself from billing mistakes with a package change?

You pretty much did everything you needed. As long as you have the order number you should be good.

The most important part is check the bill.

reply to frankpf3
Just checked the order status online. Looks correct. It shows the bundle discounts including the multi room dvr for life. Just have to make sure the bill is totally correct when I get it.

reply to frankpf3
I didn't realize the no contract option is available in NY.

Is this thread saying someone received a multi room DVR free for life with their renewal? If so I got screwed. All I got was a promise of a $300.00 debit card that I have yet to receive.

Yes I did.

reply to frankpf3
I can't even try to make any changes to my account online. It says to contact my local office. I added HBO on Fri. night, but that order went through immediately. But, since then...nothing.

Funny you say that. I added on Starz yesterday. When I went online to check my account this morning, I got the same message. There online system must be down.

I think it has to do with the system still seeing an open order. I know when I ordered a DVR over the phone I could not do any changes online until that order finished out (which was 10 days after I actually activated the DVR).

Unfortunately I didn't make a record of the HBO order #, so I can't check the order status.

I have never been able to access the upgrade renewal center (I'm in VHO5). Been trying for months, on numerous occasions. Each time it asks me if I'll allow the system to access my records (kind of silly since that's what I'm there to do) and then it tells me to call the 800 number. A week or so ago it prompted me to create a password to access this feature (of course I already used a password to get into the my verizon site in the first place) and I thought this was progress. But same result. After all that it told me to call the 800 number. What is amazing to me is that there's a lot of tech minds working on the verizon networks, yet their my verizon site, the gateway if you will, is horrible.

reply to frankpf3
What bothers me is all the other "fees etc" that you get added in- what price will you really pay per month? Closer to 200 I expect?