said by Lazy Senior:C,mon Anon, Mediacom Chad said he had noted Klarth had made several calls about his problem, Klarth HAS been whining locally, it just did not help him. Not a surprise - - this is Mediacom after all.
Actually, MediacomChad said that about the OP, VTX1800N1, not about Klarth.
As far as Klarth's problem is concerned, a ping time or 456 ms with horrendous upload and download speeds is NOT indicative of a utilization issue, it's indicative of a serious line or noise problem.
As with most issues, he/she should probably start a separate thread so that it's easier to keep track of which users are getting their issues worked on/resolved and which ones are not, but that's only a suggestion; I know that MediacomChad probably has his own way of tracking customer issues for resolution.