| worst customer service I do not know how the guys with such a customer service still in the business. When my internet stopped working I called to Acanac tech support. During working hours their waiting time is over 30minutes and after hours its over one hour. I decided to cancel the service and get another provider so I requested a cancellation. They handle it over email only. So far its been over a week already and I got one reply regarding the cancellation. They were asking me for a reason of cancelling and complete ignorance after it. |
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| said by Jj00 :I do not know how the guys with such a customer service still in the business. When my internet stopped working I called to Acanac tech support. During working hours their waiting time is over 30minutes and after hours its over one hour. I decided to cancel the service and get another provider so I requested a cancellation. They handle it over email only. So far its been over a week already and I got one reply regarding the cancellation. They were asking me for a reason of cancelling and complete ignorance after it.
For you it has to be over e-mai. For me i have to call in and wait hours on hours and they will not e-mail me a confirmation. Agents hangs up on you if you say you will not accept over the phone, you want it in writing.
Worst customer service ever. Worst than Bell or Rogers. |
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 LynnPremium
join:2011-08-11
Trenton, ON
kudos:5 | Re: Acanac, Inc. Billing takes care of cancellations so there is nothing an agent can do in that case over the phone. You need to send an email to billing@acanac.com to ask for a confirmation and they will answer you there. |
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