jtg0d
join:2011-08-15
Mississauga, ON | [Cable] Occasional Cable Modem Disconnection issue Hi Guys,
Has anyone encountered an issue I am having? Occasionally, I would lose inet for a few seconds. This happens several times per day 3-7 times that I notice. Most of the times I notice it I am playing World of Warcraft and suddenly I get disconnected. I am able to reconnect right away, though, but still, this presents an issue.
I remember I did discuss this issue with tech support, and it got as far as "Your modem resets/reboots itself". However, they asked me to perform some tasks or keep monitoring it and since I stopped playing WoW soon after, I abandoned resolving that issue.
My modem is: SB5101N surfboard cable modem
If anyone has any info on how to resolve this issue or how to troubleshoot this, please help me out. I don't even know how to login to my modem (I remember I did it once with the tech support guys).
Thank you! |
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| Modem is most likely rebooting due to T4 timeouts. Log on to the modem config website at check logs.
I have the exact same issue have Rogers scheduled to check lines this Week. |
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jtg0d
join:2011-08-15
Mississauga, ON | How do I log into modem? |
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 JCohenPremium
join:2010-10-19
Nepean, ON
kudos:2
 ·TekSavvy Cable
 ·Bell Fibe
·Rogers Hi-Speed
| said by jtg0d:How do I log into modem?
Go to »192.168.100.1/ |
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jtg0d
join:2011-08-15
Mississauga, ON | reply to Teknowiz
This is a log.
What should I do now?
2012-02-08 01:34:04 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out
2012-02-07 20:55:03 6-Notice M571.1 Ethernet link up - ready to pass packets
2012-02-07 20:54:53 6-Notice M571.4 Ethernet link dormant - not currently active
2012-02-07 17:20:29 6-Notice M571.1 Ethernet link up - ready to pass packets
2012-02-07 17:20:13 6-Notice M571.4 Ethernet link dormant - not currently active
2012-02-07 17:20:09 6-Notice M571.1 Ethernet link up - ready to pass packets
2012-02-07 17:20:07 6-Notice M571.4 Ethernet link dormant - not currently active |
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