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| [Cable TV] MediaCom CableCard self-install About 5 or 6 years ago, I bought my first HDTV. Upgrading my MediaCom service to include an HDTV box required a technician to come to my house. The tech they sent was stoned and clueless and lewd and rude and he stunk, and I sensed that he was casing my house the whole time. After that experience, I swore that I would never make any change to my MediaCom service if it required a MediaCom technician to set foot inside my home.
This past April, I bought a Ceton InfiniTV4 card for one of my HTPCs. I had inquired about a self-install on the MediaCom Customer Service website, and MediaComTom replied via email, assuring me that “You should be able to pick that card up from the office. There should either be a phone number given with the card or the person you get the card from should call it in to get it activated. Once activated you insert the card into the tv/device and it should then start recognizing the card and allow the channel picture to come through.”
So I took an hour off from work one morning and went down and stood in line at my local MediaCom office. When I got to the front of the line, the clerk told me that I could not do a CableCard self-install; that I would need to schedule a technician appointment for installation. When I told her about my email from MediaComTom, she told me that MediaComTom can’t speak for all individual local MediaCom offices, and that she could not issue a CableCard to a customer for a self-installation.
So I scheduled a technician installation for the next opening they had in their calendar, and I took an afternoon off from work to wait for the technician. He came on time, and he was much more sober, competent, and polite, and courteous than the previous MediaCom tech. (And he had much better personal hygiene.) I had already installed the Ceton InfiniTV4 card in my computer and gone through the installation wizard up through the point where you insert the CableCard and call in to activate it. All the tech had to do was insert the card and make the phone call. He stayed at my house while we waited for the activation – it seems like that occurred in less than a half hour. While we were waiting, I told him about my exchange with MediaComTom and my interaction with the clerk at the local MediaCom office. The tech told me that MediaComTom was correct, and that I should have been able to pick up the CableCard at the local office and do a self-install. He said that the clerk was probably too lazy to walk across the parking lot to get a card for me.
So now I’m planning to buy an HDHomeRun Prime to make HDTV available on my home network, so I’ll need an additional CableCard. Even though I know that I’m legally entitled and technically competent to do a self-install, I’m convinced now that the technician installation is probably a safer bet. From reading the posts elsewhere in this forum, it seems like there’s a good likelihood that I’ll get a dud CableCard at the local MediaCom office counter, and/or it will take a lot longer for MediaCom to activate the card if I do a self-install rather than a technician install. | |
| The people in CS, whether on the phones or in the local offices are often very wrong, and very stubborn about believing themselves to be correct.
I had a tivo ordered one time, and this was in the time they still had to do a tech install no matter what. So i go into the office, and she refused to set up my install until i can provider her with the serial number of my tivo. Obviously this is impossible as my tivo is still shipping to me at that point, and it is also false, they dont need that to get you set up for a CC (or to give you the card now). She falsely claimed it had 'been the policy for 5 years' | |
 MediacomChadMediacom Social Media Relations TeamPremium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:75 | I am very sorry for the local office representatives rudeness and misinformation. Tom and the second technician are 100% correct. You can pick up a cable card at your local office. If you would like to IM me your account information, I will be more than happy to get in touch with that local office and see if they have them in stock before you go. | | |
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