| [Speed Problem] Intermittent DSL Speed Issues Hi,
Recently I had a problem with my phone line where I could not get a dial tone but I could receive calls. Additionally, I had a lot of static on the line. This also had an adverse effect on my DSL service which became slow and somewhat intermittent.
A tech came out and fixed the phone and now I have a dial tone and a real clear line. Unfortunately, my download and streaming speed is not so good. I have an Ethernet cable connected to my TiVo, so when I tried to stream something from Netflix it started out in hi definition and about halfway through it paused, said “Retrieving”, and dropped the quality to around 40% strength. A few moments later it says “Retrieving” and it gained about 20%. It should stream HD with no issue. Additionally, I tried to stream something online and it was the worst possible quality. My computer is also wired.
AT&T DSL Package: AT&T Elite
Modem: 2Wire
PPPoE login info (username & password) entered in the modem? Yes
Lights are steady green
All devices have been checked. Modem has been recycled a couple times and computer has been rebooted.
Modem is not making any noise.
DSL
Down Current Rate: 6016 kbs
Up Current Rate: 768 kbs
Max Rate:
Down Current Rate: 7316 kbs
Up Current Rate: 1012 kbs
Current Connection:
Current Noise Margin:
Down Current Rate: 11.0 dB
Up Current Rate: 14.0 dB
Current Attenuation:
Down Current Rate: 40.5 dB
Up Current Rate: 27.0 dB
Current Output Power:
Down Current Rate: 19.7 dBm
Up Current Rate: 11.9 dBm
ATM
Transmit:
Cells: 582621
Errors: 0
%: 0
Receive:
Cells: 27339033
Errors: 0
%: 0
IP
Transmit:
Bytes: 258946516
Packets: 675608
Errors: 0
%: 0
Receive:
Bytes: 1281641112
Packets: 1055665
Errors: 0
%: 0
AT&T Speed Test
Download: 4.91 mbps
Upload: .47 mbps
I have a tech coming out to check the line sometime tomorrow. Any additional help would be appreciated.
Thanks,
Scott |
